Cannot Scan after Snow Leopard Upgrade

Question

After I upgraded to Snow Leopard on my MacBook Pro & Mac Pro, I have not been able to scan from my HP Photosmart 8180 All-In-One printer. The printer works fine and I can connect to the HP for a scan; but, when I try to scan I get the same error during the scan on both computers. I have reloaded the original HP software drivers and made sure they were current prior to the above, so I need some direction on how to proceed.

Answer 1

Here - this might fix it:
* Cause *
This issue might have occurred if you are trying to scan using the previous version HP Software and Drivers or due to the device driver/ software conflicts.
This issue may also occur if the previous version HP Software and Drivers are conflicting with the Generic built-in Drivers that are available in Mac OS X 10.6 or due to the communication error between the Printer and the Mac Computer.
* Information *
The latest HP printer drivers, scan software, and utility for most of HP All-in-One Printers are included in Mac OS X 10.6 by default. So, no need to reinstall or download any HP software for full print, scan and utility functionality.
Scanning: The Scanning interface is now built into Snow Leopard and supported with the Apple Image Capture application. Instructions follow.
NOTE: HP Scan Pro software (from Mac OS X 10.4, 10.5) is not supported in Snow Leopard. The HP icon for HP Device Manager still in the dock after upgrade is not functional and should be removed.
NOTE: Scan support from pushing the Scan button on the printer is not supported with this version of the scan interface built into Snow Leopard. Scan functionality is supported by scanning directly from the computer.
* HP Full Feature Software and Drivers for Mac OS X v10.6
However, in checking the Software and Drivers downloads page for your HP All-in-One Printer, I am glad to see that the latest version (10.3) HP Full Feature Software and Drivers are available to work with Mac OS X 10.6 Operating System for full Print and Scan Features.
Once you install the latest version HP Full Feature Software and Drivers, you can scan using the HP Scan.App application from your Mac Computer running Mac OS X 10.6.
* Resolution *
In order to resolve this issue, I would request you to follow the steps provided below as they are mentioned and let us know the status of this issue.
* Step 1: Uninstall the previous version HP Software and Drivers *
Please follow the steps provided below to uninstall the previous version HP Software and Drivers using the HP Uninstaller:
1. Click on Go > Applications > Hewlett-Packard.
2. Double-click the HP Uninstaller, and then click Continue.
3. Select the product to uninstall, and then click Uninstall.
4. When prompted, enter the Administrator name and Password, and then click OK.
5. Drag any HP series related icons from the desktop to the Trash.
* Step 2: Verify Disk Permissions *
To Verify Disk Permissions, please follow these steps:
1. Click on Go tab from the menu bar at the top.
2. Select Utilities tab.
3. Click on Disk utility.
4. Once the disk utility pops up please select the hard drive and click on Verify Permissions tab.
5. This may take some time to complete as the Mac will try to verify all the permissions for the hard drive.
6. Once the Verify Disk Permission is complete, restart the Mac.
* Step 3: Repair Disk Permissions *
Please follow the steps provided below to repair disk permissions.
1. Click Hard Drive.
2. Click Applications.
3. Click Utilities.
4. Double-click Disk Utility.app.
5. Select the volume or hard drive where the operating system is located.
6. Click the First Aid tab.
7. Click Repair Disk Permissions to run the Disk Permissions Repair utility.
* Step 4: Download and install the HP Full Feature Software and Drivers *
Please visit the following web link and follow the installation instructions to download and install the latest version HP Full Feature Software and Drivers for your HP Printer.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-75095-1 &lc=en&dlc=en&cc=us&product=3739150&os=219&lang=en
NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
* Installation Instructions *
1. Click the Download Only button.
2. When a new pop-up window appears, click on the Save button.
3. Save the file in a desired location.
Note: Make sure the printer is not connected to the computer before running the file.
4. At the end of saving the file, go to the directory where the file was saved and execute it.
Note: File is compressed and may take time to expand and run.
5. Follow any on-screen instructions.
* Scan using the HP Scan.app Software in Mac OS X v10.6
After you install the latest version HP Photosmart Full Feature Software and Drivers successfully, please follow the steps provided below to scan using the HP Scan Software.
1. Click on Go from the top menu bar.
2. Click on Applications.
3. Click on Hewlett Packard Folder.
4. Double-click on HP Scan.App.
5. Click on the Documents and then click on Scan.
6. The scanned output will appear in Scan window and prompts you to scan another page.
7. If there is any other page to scan, then please click on yes otherwise, click on No.
8. In Scan Window, please click on Send option.
9. Select the appropriate destination under the “Choose a Destination, or Task, for Scanned items” to send the scanned output and then click on Send to send the scanned output to the appropriate destination.
* Scanning using the inbuilt Scan Interface
There are three ways to perform scanning using the generic built-in Software and Drivers from your HP All-in-One Printer:
Ø Preview program
Ø Image Capture program
Ø System Preferences > Print & Fax
Important: After you open the scan interface, it is important to select the correct mode (Flatbed or Document Feeder) for the source of the scan image. Your HP All-in-One may have an Automatic Document Feeder (ADF) or a flatbed lid. By default, Document Feeder will be the automatically selected Mode for any devices that have an ADF. You must select Flatbed if you want to scan directly from the glass flatbed and not the Document Feeder.
For more information about Scanning and Image Capture, open the Help menu from Mac OS X 10.6 and type in your question.
Method one: Scan from the Preview application
1. Click the Apple Preview icon in the dock to open the Preview application.
2. From the Preview File pull-down menu, choose Import from Scanner.
3. Choose the HP Photosmart, Officejet, or Deskjet All-in-One.
The scan interface opens. Click Show Details to view settings and options.
Method two: Scan from the Image Capture application
1. In the Applications folder, select and open Image Capture.
2. In the list of devices on the left, click your HP All-in-One.
Networked devices appear in the Shared list.
The scan interface opens. Click Show Details to view settings and options.
Method three: Scan from Print & Fax > Printer browser
1. From the Apple menu, choose System Preferences.
2. Click Print & Fax.
3. In the list of printers on the left side of the dialog, select the HP All-in-One to view the options in the Print & Fax window.
4. Click the Scan tab, and then click Open Scanner.
The Printer Browser window appears.
5. Click the Scan icon at top right of the toolbar to launch scanning.
The scan interface opens. Click Show Details to view settings and options.
Important Gotcha: If the Scan or Print icons do not appear in the Printer Browser window toolbar, you need to delete the current HP printer queue and add a new one, as follows:
1. Close the Printer Browser window to return to the Print & Fax preference pane. Or, go directly to the System Preferences > Print & Fax pane.
2. Select your HP printer in the list on the left.
3. Click the - sign at the bottom of the list to delete the product from the list.
4. Click the + sign at the bottom of the list to add the product back to the list.
5. Select your HP printer, and then click Add to create a new print queue.
The next time you open the Printer Browser window, the Print and Scan icons should appear in the toolbar, providing access to Image Capture.