Cannot update my software

I have the bb z10 I have been trying for months now to update my phone software, I keep getting notifications on my phone to update to version 10.1.0.4181 on blackberry link it says the lastest update is 10.2.0.484 but everytime I try via blackberry link I get an error, it gets to 40% and gives me an upate encounted an error message. Im running off a uncapped 10mb line speed so I dont think its my internet line, If I try updating via my phone it says its too big to run manually. Please help me, its getting rather frustrating now as Ive been trying for so long.
Thanks B

Please try the below procedure ...
This requires you have a a Windows PC computer.
Disconnect your BlackBerry10 device from the PC.
On the PC, turn off your BlackBerry Link and turn off the BlackBerry Desktop Software.
Open your Internet Explorer (Firefox may also work) and navigate to www.BlackBerry.com/updates, Down the webpage , select the "Check for Updates" link.
Connect your BlackBerry10 device with which you're having problems.
On the BlackBerry10 device , press and hold the top edge power button for 10 seconds until it is complete off, and then turn on by pressingthe the power button again.
You will see a prompt appear and the BlackBerry smartphone will appear in a dropdown list just after the LED turns red. You should see "USB: UNKNOWN or USB: BlackBerry (PIN)
When you see that prompt, as soon as possible, click on the OK Button.
After these previous steps have been completed, there will be displayed a message: "Checking for BlackBerry Device Software updates. The BlackBerry 10 smartphone will now power itself off after 120 seconds."
After that period, the BlackBerry10's LED is supposed to be lit green.
Wait until after you see the LED turn green. Then, there will appear a prompt to install BlackBerry Device Software.
Follow the remaining prompts to complete the install of the operating system.
When the installation has completed the BlackBerry will commence the boot process.
Please update the result after applied..
Thanks

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2015-01-02 13:42 GMT+01:00 kglad <[email protected]>:
I bought a cd with Lightroom 5. After installation and registration I
am not able to use 'help' function and I cannot update the software. I
anyone able to give me a hint how to handle it? Thank you ind advance Karl
kglad <https://forums.adobe.com/people/kglad?et=watches.email.outcome>
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reply on I bought a cd with Lightroom 5. After installation and
registration I am not able to use 'help' function and I cannot update the
software. I anyone able to give me a hint how to handle it? Thank you ind
advance Karl
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RE: Applications problem: "You cannot update this software since you have not owned the major version of this software."
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