Cannot update, repair, uninstall itunes in Windows7-64bit. Have itunes v10.5.0.142 installed but is missing "itunes64.msi" file . Need copy of itunes64.msi file which is located in the file folder ProgramData\Apple Computer\Installer Cache. Thanks.

Cannot update, repair, uninstall itunes in Windows 7-64bit. I have itunes version 10.5.0.142 installed but is missing the "itunes64.msi" file. Would like to obtain a copy of this file which is located in the file folder ProgramData\Apple Computer\Installer Cache. If someone could supply a copy of this file on this site, it would really be appreciated. Thanks in advance.

See Troubleshooting issues with iTunes for Windows updates for general advice.
If you want to install an older version of iTunes see http://support.apple.com/downloads/#itunes or OldApps.com.
tt2

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Instller cant make "C:\ProgramData\Apple Computer\Installer Cache\Quicktime

My girlfriends computer (Inspiron 1440; Windows 7) was running iTunes fine for awhile. the upon an update it started to get the 2330 error. a disk check worked once, but it soon reverted back to the 2330 error. so here we were unable to install or uninstall iTunes + QT. upon the advice of another post we got a 3rd party uninstaller (Revo Uninstall Pro) and successfully (it seems) uninstalled iTunes + QT. then when we tried to run the installer again we received this error: "an error occurred while attemping to create the directory: "C:\ProgramData\Apple Computer\Installer Cache\Quicktime"<version#>. I'm no noob when it comes to trouble shooting computers and using the internet and forums for problem solving (however i haven't been in the windows world since XP), but i'm finding little to no info on this issue. Some of the only things i have found suggest permission issue, but it's running under the Admin with the UAC off.
Any help would be GREATLY appreciated on this seemingly obscure issue.
thanks in advance

"an error occurred while attemping to create the directory: "C:\ProgramData\Apple Computer\Installer Cache\Quicktime"<version#>.
I'm suspecting disk/file damage again, as per the the 2330, rocklebee.
If a disk check isn't cleaning that up, the following workaround might help.
First we'll need to adjust some view settings. (I think ProgramData might be hidden by default on Windows 7.)
1. From the Start menu, click Open.
2. In the Organize menu, click Folder and Search Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.
5. Click OK.
Now, in Computer open your C drive.
Open the ProgramData folder.
Open the AppleComputer folder.
Attempt to rename the Installer cache folder *Installer CacheOLD.*
If you can rename her, reboot the PC and try another install. Does it go through properly again?

C:\programdata\apple computer\installer cache doesn't exist

I can't uninstall or upgrade QuickTime. The installer alerts with "Error getting file security: C:\ProgramData\Apple Computer\ GetLastError: 5".
The C:\ProgramData\ directory doesn't exist on my system (Win 7 Prof 64 bit on Dell laptop).
How can I get this program uninstalled and/or upgraded?
Thanks

It will most likely be there. (It's hidden by default on a Windows Vista or 7 system.)
The 5 suggests either permissions trouble or file damage. Perhaps let's first try checking on disk damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

I cant uninstall my itunes off my computer, i have followed instructions and i still have errors, including error 2330 and redundance cyclic. the only software i have left is itunes.exe and file es.lproj which is located in the ituneshelpresources folder

I cant uninstall my itunes off my computer, i have followed instructions and i still have errors, including error 2330 and redundance cyclic. the only software i have left is itunes.exe and file es.lproj which is located in the ituneshelpresources folder. i recently installed a second hard drive and that let me uninstall everything. I just want to get itunes off my computer and reinstall itunes, i have deleted everything i can and i ran "chkdsk" this did nothing. I would have just updated the oild itunes to the newest version but it didnt ley me do that. installing/ uninstalling or deleting just lets me get half way and shows me these errors. Please help, thank you.
JPHowarth

the only software i have left is itunes.exe and file es.lproj which is located in the ituneshelpresources folder.
If the chkdsk isn't fixing the damage, and those are the only iTunes that can't be deleted, try renaming the "iTunes" folder that they are contained in (in your Program files) to iTunesOLD.
Now try another install. Does it go through without the 2330 this time?

Folder is empty on second computer. I have installed adobe CC on two different computers for same account so I can work at two different places. I uploaded files to it yesterday and I can't find it on the CC folder on second computer. What can I do?

I have installed adobe CC on two different computers for same account so I can work at two different places. I uploaded files to it yesterday and I can't find it on the CC folder on second computer. What can I do?

Hi DeafScientist,
Please try the below mentioned links.
Creative Cloud Help | Browse, sync, and manage assets
Error: "Unable to sync files"
Creative Cloud File Sync | Known issues
Kindly revert if you are unable to sync files.
Thanks,
Atul Saini

When opening a Photoshop file with Bridge, how can I control which version of Photoshop the file wil

When opening a Photoshop file fthrough Bridge, how can I control which version of Photoshop the file will open in?
I store my PSD files adjacent to the original RAW file from which it was derived.
If I open the file folder and double click on that PSD file, it opens in CS6. But,if I use Bridge (CS6) to navigate to and open the same file, it first opens Photoshop CS5 and then opens that PSD file in CS5.
How can I control which Photoshop will open a file I select when opening it through Bridge?.

Interesting, but it doesn't give a clue what I'm supposed to do. No Photoshop ducuments listed.
Look at the PSD file on the location Curt provided and search for Photoshop Document. Next to it ideally should show Adobe Photoshop CS6 if you have Bridge CS6 open. Click on it to provide the fly out menu and choose the correct Photoshop from the list.
But probably something went wrong with your install. By default Bridge chooses the latest version of PS to open its file in.
Maybe a reset of the preferences might also help you. Can you provide more details about OS version etc.
And do you have a good reason for keeping your Raw and finished files in the same location. Personally I keep them apart and use a proper file name convention (yyyymmdd and details) so I can easily search for the DNG files in my archive if I needed them but I don't make mistakes in opening the wrong one

ITunes & Windows Vista Home - Error File C:\Program Data\Apple Computer\Installer\Cache\iTunes 10.5.142\iTunes.msi was rejected by digital signature policy.

Tried
https://discussions.apple.com/thread/2713232?start=0&tstart=0
and
http://www.vistax64.com/vista-general/159940-computer-blocking-anything-no-digit al-signature.html
with no avail!!!
iTunes opens after I click OK on the above message however I cannot do anything within the app its like Windows it preventing it from running.
PLEASE HELP!!!

Update:
I tried what the diagnostic told me to do, and repaired the installation. I was able to burn a CD in iTunes, but after I restarted, the drives have disappeared again! Here's the diagnostic info now:
Microsoft Windows Vista Home Edition (Build 6000)
MICRO-STAR INC. MS-6728
iTunes 7.6.0.29
QuickTime 7.4
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.3.26
iTunes Serial Number 20D6EAF059AB94B4
Current user is not an administrator.
The current local date and time is 2008-01-15 19:09:32.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., Radeon X1600/X1650 Series
ATI Technologies Inc., Radeon X1600/1650 Series Secondary
** External Plug-ins Information **
Plug-in Name: Last.fm iTunes plugin
Plug-in Loaded: Yes
Plug-in Version: 0.0.13
Plug-in File Version: 2.0.13.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
No drives showed up to be tested.

Cannot update or uninstall QuickTime

I am running QuickTime 7.6 in windows 7. I have tried to update it but it fails with an error message : "Error getting file security: C:\Program Data\Apple Computer\Installer Cache\QuickTime 7.60.92.0\GetLastError: 5" every time and reverts back to the installed version. This also causes the iTunes update to fail when it gets to the QuickTime portion. I tried to uninstall it but get the same error. It doesn't matter whether I run "Uninstall" in the QuickTime folder or use the uninstall function in Progtams and Features in the Control Panel (both use the Windows Installer). I then tried to uninstall it in Safe Mode but, since this requires the Windows Installer, it won't run in Safe Mode. Is there some way to get around this?

I have the same problem, did you find a solution?

I am trying to update to ver. 11 of Itunes, but I get the following message: cannot open the key: HKEY_current_user\software\APPLE computer, Inc.\iTunes\preferences

I am trying to update the software in Itunes to ver. 11 but get the message: Cannot open the key: HKEY_Current_user\SOFTWARE\Apple Computer, Inc.\iTunes\Preferences

Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks!

Windows7 (64bit) and itunes 64-bit installer failing

I'm trying to install the itunes 64-bit installer on my new windows7 64bit system to sync my phone and pad but comes up with the following error
any ideas?

These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.)

TS2363 ok, i get down to step 6 and copy and paste "C:\ProgramData\Apple Computer\iTunes\SC Info" and it comes up folder emty? ideas..

itunes will not open (win 7) followed instruction on a help forum. i get down to step 6 and copy and paste "C:\ProgramData\Apple Computer\iTunes\SC Info" and it comes up folder emty? ideas..

Hi Mac Attack,
My computer will not disconnect from the internet. It seems to find a clone router and continues even when I shut down and unplug my my own home iy
Your main question was 'chopped' in the title. Please reply in the body of a reply box with the full question and anything you have tried. And no, the long report was not helpful .
If the same website is opening each time you launch a browser (Safari?) hold down the shift key as you launch to prevent previous pages from opening.
Have a look at your settings in Safari > Preferences. Especially General and Privacy.
Reset Safari to remove cookies and other stored data.
System Preferences > General
Have a look at your settings in System Preferences > Security & Privacy.
Call back with more questions.
Regards,
Ian

Can't re-install iTunes on Windows7 64bit PC.

Can't re-install iTunes on Windows7 64bit PC. Tried uninstalling Apple programs in correct order and starting again with new download but I can't install Apple App support which means iTunes won't work. May be something to do with microsoft visual c++ redistributable package x86 which I cannot repair.
Help please!
Thanks
Mike

A hint from another thread suggests that temporarily disabling the Windows Firewall may help with the installation of the C++ Redistributable components.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

I'm getting a 9041 error when trying to convert files to AAC -- any ideas on how to fix it? the files files in iTunes show up as Apple Lossless but i can't put them on my iPod

i'm getting a 9041 error when trying to convert files to AAC -- any ideas on how to fix it? the files files in iTunes show up as Apple Lossless but i can't put them on my iPod

"I have been able to convert to AAC by first converting to AIFF and then to AAC. This is a pan though."
this worked for me.
thanks.

How do I keep my installer from trying to update with Photoshop instead of installer? Quark can't update because the installer opens Photoshop which doesn't recognize the file and I'm not given the option to choose anything else.

How do I keep my installer from trying to update with Photoshop instead of installer? Quark can't update because the installer opens Photoshop which doesn't recognize the file and I'm not given the option to choose anything else.

1. Sync wasn't intended to be used in that manner. You would be better off carrying around a USB Flash Stick with Portable Firefox for use on "strange" PC's.
2. You could open the "Library" {Ctrl + Shift + B} and highlight all those bookmarks and then delete them all at once. But that would also delete all the other bookmarks, and it isn't foolproof. All another person would need to do it to '''''restore''''' a bookmark backup file that has your bookmarks. Beyond that, a new Profile could be created and then the current Profile deleted; but that's "messing with" someone else's computer - an action that is worthy of terminating a friendship over, IMO.
And if that "public" computer was set up properly, Sync should have been disabled.

Hi, Need help. I am trying to download the latest iTunes for Windows application but on running the program it says that it can not be completed as it can not find the folder location of the file "iTunes.msi" . Any clues would be appreciated

Hi, Need help. I am trying to download the latest iTunes for Windows application but on running the program it says that it can not be completed as it can not find the folder location of the file "iTunes.msi" . Any clues would be appreciated

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Cannot update, repair, uninstall itunes in Windows7-64bit. Have itunes v10.5.0.142 installed but is missing "itunes64.msi" file . Need copy of itunes64.msi file which is located in the file folder ProgramData\Apple Computer\Installer Cache. Thanks.

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