Cannot use "convert to PDF" even though I'm subscribed

I am subscribed to Adobe PDF pack (I am correctly signed in using the right profile, and the subscription is showing in my account in the Adobe app). When I click on the convert to PDF button in order to convert a Word file to PDF a query box appears asking whether I want to subscribe. If I click cancel, and try the function again, the box reappears. If I choose the other option which is "confirm", I get a message saying that I have a current subscription set to auto renew. I click ok but the query box doesn't go away. If I click cancel, the function button still cannot be used - I just keep getting the same query box. I am using an iPad Air ver 7.0.4. Any help would be appreciated.

Thank you for trying to help but your instructions do not work. I signed out, then signed back in. I then clicked on a document (.doc) to convert. I clicked the convert button (second from the top right). A box appears titled "convert to PDF". It has a "cancel" link at the top right. If I click that, I can go no further and the box reappears. If I click subscribe, it asks me to subscribe, which I already have. If I click cancel, nothing happens - the subscription box stays. If I click confirm subscribe and enter my Apple Store details, the box stays. If I then click cancel to get rid of the box and then click convert, the subscribe box reappears.

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[edited by forum host - email removed]

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Cannot use "convert to PDF" even though I'm subscribed

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