CanoScan 9000F scanner won't work on my MacBook Pro even though it should be compatible with the Mac 10.7.2 OS.

My new CanoScan 900F scanner won't work on my MacBook Pro even though I've followed all instructions to make it compatible with the 10.7.2 OS. The USB connection isn't recognised. What else con I do?

I have a similar problem with a new CanoScan 9000F which I tried to use without any success on my desktop computer (Mac Pro 5,1) and laptop (Macbook Pro 1,2) both running OS 10.6. Problem is identical on both, viz:
    •    Scanning process appears to start, a message comes on the screen: Scanning do not open document cover followed by Scanning...
    •    This is then replaced by the message: Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Scanner driver will be closed. 2.155.33
I've spent several hours on the phone with Canon support but having uninstalled/installed/reinstalled/updated/turned on/turned off/unplugged/plugged/restarted innumerable times, the problem is exactly the same. The scanner icon shows up in the Printer & Fax System Prefs (though without the little status lights) and shows as being connected in the USB tree. I think it's a problem with the scanner, Canon bods are suggesting the Macs are at fault and suggest I try connecting to a wintel (hawk, spit) and it's 100km to the nearest Canon service centre.
Any suggestions as to what might be the problem/s and what I might be able to do to fix it/them?
Thanks.
By the way, bought the Canon to replace a HP Scanjet 8300 which I've used for 6 years almost without problems. Any that I have had have been fixed merely by turning the scanner off then on after a 10 second rest.

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