Cant install OS X Maverixs, there has been a fault, so I press again and Mac will not install : (

Please a little help thank you

Sorry it is OS X 10.7 Lion.
I have to do the installation online. So said it the man in the mac store.
OS X 10.7 isn't installed. On the hard drive is just the software that i need to install but it doesn't work.
It ever stops when apple is trying "to downliad and restore Mac OS X, your computer's eligibility will be verfied with Apple" and the wheel turns, the whole time.
Thank you for your help

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