Captivate 5 freezing issue when trying to add closed captions to video

Hi There --
I'm trying to add closed captions to a video (.f4v) I inserted as "Slide Video" on a slide in an Adobe Captivate 5 presentation.  I click on the video to select it, go to the properties panel, select "edit video timing" and then click on the closed captions panel to try and add captions and then Captivate completely freezes and locks up so not only can I not add captions to the video, but I have to use Windows task manager to shut it down.
I've seen this process demonstrated in a Lynda.com tutorial, and the instructor didn't seem to have this issue with Captivate 5.
Any thoughts?  Have other users found a work around at all?  I mean, I know I could strip the audio from the video, and then attach it to the slide and do closed captions that way, but it would be way easier (and make a lot more sense) to add it directly to the video, especially since that's what you are supposed to be able to do.
I'm using Captivate 5 on Windows 7.  I also have Captivate 5 on a personal Macintosh and haven't tried yet to see if the issue occurs on that platform as well.  Has anyone else run into this issue?  Sorry for the length -- this is my first forum posting, so I'm trying to provide as much info as possible.

Hi Dan,
Welcome to Adobe Captivate Forums.
You can try to add the closed captions to Video after deleting the preferences.
Follow these steps to delete the preferences
1.  Close Captivate if its launched already
2. Navigate to C:\Users\<userName>\AppData\Local\Adobe
3. Locate a folder named "Captivate 5"
4. Delete the folder
5. Now Launch Captivate and try your workflow
Let us know if this solved the issue .
-Ashwin Bharghav B
Adobe Captivate Team

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