Captivate 5 Now 5.5 Why Pay for an update

It seems to me that Captivate 5.5 is really an update, fixining things that are wrong or have been missed in Captivate 5.  In fact Adobes description of 5.5 states it has fixed, improved some areas of captivate 5.
So why are customers expected to pay for 5.5.  I have only recently purchased Captivate 5 and now I am told there are things wrong with it and I need to purchase 5.5.
Why haven't Adobes updates to Captivate 5 included all things they are now releasing or have fixed in 5.5.
This needs investigating under the fair trading act.

What's worse, once you open and save a 5.0 project in Captivate 5.5, you will not be able to open it in 5.0 any longer. So everyone will be forced to move to 5.5 eventually to keep projects compatible.

Similar Messages

  • Why should we pay for software updates

    i know that nokia has turned to providing software updates on the internet. But based on my experience if someone has to update their firmware and is not under warranty they hav to pay for the update !
    wait a second, i payed(read : invested) in a nokia phone and it dint even work properly for one straight day & to sort this problem(which started by me doing nothign but buying a nokia phone) i have to PAY for an update!
    this means i as an investor am wrong? i should not buy nokia phones?
    YES
    because as a corporate business nokia doesnt have the decency to correct their own mistakes.
    This is unethical business practice.
    PS: i bought N73 from dubai and am in uk as of now, so cannot use the warranty to get a free update- but cmon its not my mistake that the software has bugs, nokia should take its responsibility.
    i regret buying a nokia

    Nokia do sell phones all over the world, this is correct. But one thing you miss here is that they do not sell the same phones all over the world.
    Phones sold in the US are for the US market, so this could mean they are CDMA in design, use such technology as BREW etc. Phones sold in the middle east and in APAC will also cater to the needs of this area, such as chtml and imode as well as different menu structures and character sets in the phones font.
    Creating a support network that can repair a damaged phone or updgrade a faulty phone anywhere in the world would be a bad thing. For one thing, the cost. If such a service existed this would be passed on to the end user, this would mean customers in the US who never leave their country would be paying for the support services (even if never used) for a customer in China who regularly travels to Austrlia and may need a firmware update or repair done anywhere in between.
    The only thing Nokia really needs to address is hardware repairs. It would not be beyond the realms of reasonable to have a hardware repair service at premium for imported phones (people travelling could wait until they arrive home or mail back to their country). However the update system that Nokia now has in place on the Internet and OTA simply means you do not need to go into a shop to update your phone. You either connect to your pc or just start the update from the phone itself.
    One final note, no one pays for the update, you only pay for the service. This is why OTA updates are free (apart from the data charges) and so are Internet updates (apart for the monthly charge etc) Message Edited by karym6 on 15-Dec-2006
    02:10 PM

  • I just bought a macbook pro and the mountain lion free update applied correctly but the internet went down and now the download won't appear/ continue, and when i open the app store it requests me to pay for the update? what can i do?

    i just bought a macbook pro and the mountain lion free update applied correctly but the internet went down and now the download won't appear/ continue, and when i open the app store it requests me to pay for the update? what can i do?

    Welcome to Apple Communities
    http://www.apple.com/support/mac/app-store/contact

  • I rented a movie in the iTunes Store but now when I want to watch it it says; 'cannot load the movie' while it says the download has been completed.. What now? I already payed for it.

    I rented a movie in the iTunes Store but now when I want to watch it it says; 'cannot load the movie' while it says the download has been completed.. What now? I already payed for it.

    Did you rent the movie on your iPad?  Are you trying to watch it on your iPad?
    Do you have WiFi connectivity when trying to start viewing the movie?
    You should have answered "yes" to all the above.  If not, that is probably the source of your issue.

  • I had paid for service to sign pdf, write text on pdfs and convert to word and back etc. Its now asking me to pay for a new service to be able to convert pdf to word, what is going on here?

    I had paid for service to sign pdf, write text on pdfs and convert to word and back etc. Its now asking me to pay for a new service to be able to convert pdf to word, what is going on here?

    Hi,
    I checked your account, your Export PDF service has been expired on Sep 24, 2014.
    Kindly contact our chat support: http://helpx.adobe.com/x-productkb/global/service-b.html
    Regards,
    Florence

  • A while ago when the I updated my Iphone I didn't get my apps back, That wasn't a problem but I wanted to have my tom tom back. I already paid for it and now I had to pay for it twice is there a solution for my problem thank you

    A whola ago when I updated my Iphone I didn't get my apps back I had bought a tom tom and now I had to pay for it again is there a way I can get my money back I don't want to pay twice for my tom tom

    YouYou have always been able to redownload apps:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • Help solve the problem, with the lifting of purchasing and payment card is locked, and now I can not pay for her purchases in the app store

    help solve the problem, with the lifting of purchasing and payment card is locked, and now I can not pay for her purchases in the app store

    Contact the App store for Apple ID help. Their support link is on the right of the App store window
    LN

  • Why pay for pdf Export if I am a member of Adobe Applications?

    Why pay for pdf Export if I am a member of Adobe Applications? This membership was supposed to include each and every Adobe Applications?

    Absolutely no reason. Because Adobe Acrobat includes this function already. It's just a service for people without Acrobat.

  • Does apple pay for software update ideas?

    Just wondering if apple pays for software update ideas? Thanks!

    No.  See http://www.apple.com/legal/intellectual-property/policies/ideas.html.

  • Terrible Customer Support and now I have to pay for their mistakes

    A friend told me about a promo plan she was on, it was the 20 off data plan.  So I got interested and called in to get some information about it.  I ended up signing up for the plan around Jan. 27th.  I then noticed that the iphone 4 was available for pre-order on the 3rd.  I ordered it and received it on the 7th.  Called Verizon on the 8th and let them know I received a defective phone.  I was told several things by different reps about how this was going to be replaced.  First they told me if I gave them another 326 dollars, they could get one shipped out the same day.  Then after my call dropped I called back in, I was told that if I gave them another 326 dollars, they could get one shipped out on the 10th.  I agreed and gave them my cc info.  Since I did not have a working phone they put my account in suspension so I wouldn't be charged for service that I couldn't use.  I guess there were problems with the fact that my account was in suspension, so they tried to call me on my iphone 4 number that was never activated and didn't work, even though my ATT number was in the notes and on my account.  So the 10th came around and I called in to see why I didn't have a phone.  They told me about the problem and assured me that I would receive a working iphone on the 18th, once again I did not receive a phone.  Called in and I was told that they again made some mistakes and I would have a phone on the 23rd.  Well guess what? No phone came on the 23rd.  I finally received a phone on March 1st.  Guess what?  If I talked for over 5 minutes, this phone got so hot that it was uncomfortable to hold.  On top of all of this they could not get my voicemail to work.  
    At this point they still have not refunded me for my first defective phone that I had sent back a month ago.  All of the refunds that I was promised for service that I could not use were not applied.  I have spent about 6-8 hours on the phone with this company trying to get a working phone.  After having the second defective phone for 9 days and this nightmare I was in, I told them that I could not allocate anymore of my time trying to get them to do their jobs correctly.  I wanted to return this second defective phone and I would be going back to ATT.  They told me that I owned the phone now and I would have to pay the 350 dollar ETF.  I laughed because it took them 21 days to get me another defective phone after I received my first defective phone.  They kept making mistakes to force me outside the 14 day return window, not me.  At this point its just laughable.  I happened to be at an apple store picking up one of the new macbook pro's and I told them about my phone that could be used to start campfires.  They ran some test's on it and replaced it on the spot.  Keep in mind that at this time I was in a Verizon area and my voicemail still would not work.  I got home and called them about it and my house is located in an extended area.  They told me that I would have to go back to a Verizon area to setup my voicemail.  So off I went.  2 hours of driving and I got the same message.  I then went back to said apple store to see if they could help me out since I have wasted so much time and gas money because of the incompetence of Verizon employee's .  Apple offered to call Verizon and get this straightened out.  They spent over an hour with them and they still could not get my visual voicemail to work.  They tell me that they are going to start a trouble ticket with the engineers and I would be receiving txt messages and calls throughout the day as they work on it.  So I go back home and get a call back from someone I spoke to the day before that told me that I needed to be in a Verizon area to get my voicemail to work.  After apologizing and telling me they couldn't let me return my phone or let me out of my contract for all the troubles I have.  Keep in mind that I still do not have voicemail.  He did however tell me that he would take care of my gas bill that was over 100 dollars for the 240 mile round trip.  I faxed in the gas receipts but still have not got compensated for that and I'm not holding my breathe.  This same person also said that the warehouse was having problems with the returns and thats why I haven't received my refund for the first defective phone but that I would be receiving the refund for it today.  Still haven't got that...
    So a couple days go by and I call in again to see if I can get my visual voicemail working because I never received a txt or phone call about it.  The first person in tech support told me that it shouldn't matter that I'm in an extended network and that it works off of the data side.  So he can't get it working and transfer's me to higher level tech support.  This clown tells me that visual voicemail does not work through the data side and would only work in a Verizon area.  He checks my account and there was no record of a trouble ticket from the other day.  Which is not surprising, so he starts another trouble ticket and about 1 hour later I finally have working visual voicemail in my extended network. It only works when I'm on my WIFI. So the next day I leave my house and notice that my data is no longer working.  Well I call in again for the 300th time,  I get no help but they offer to send another phone.  It's amazing that my data stops working the day that they do stuff to my account to get my voicemail working.
    I have about $650 dollars invested in getting 1 working iphone 4.  My first bill was about 236 dollars for 13 days of service that I actually used.  Man what a great experience this has been.
    Verizon take this phone back that you cannot get to work and refund my money please.  
    or cancel my service and waive the ETF so I can go back to ATT.  I shouldn't have to pay for your employee's mistakes.
    I DON'T HAVE THE TIME TO CALL IN EVERY DAY TO GET A WORKING PHONE.  I IMAGINE I HAVE SPENT OVER 8 HOURS CALLING YOU GUYS TO GET A WORKING PHONE.  IS THIS NORMAL FOR VERIZON CUSTOMERS?  I THOUGHT ATT WAS BAD ABOUT TELLING YOU ONE THING AND DOING ANOTHER BUT THIS IS JUST UNACCEPTABLE!  I NEVER THOUGHT I WOULD SAY THIS BUT I REALLY MISS ATT!

    First, you should be aware that for the most part, posting on here you are not talking to Verizon. This is a user forum and occassionally you get employees that post in response to threads. But in this case, if they do respond they will tell you to respond to a private message they send you with some information so they can further help you on the phone.
    There are a few things odd about your situation, but hopefully they are things that can be resolved. Were you aware prior to opening a VZ account that you were not truly in a VZ area? I'm not sure about the voicemail thing not working if you are not in the VZ area, but unless you don't spend much time in your area I think that alone would detour me from wanting service with a company that I can't use some features because I don't have true service where I would use it most. To get clear info on this you should ask that detailed infor be sent to you in writing telling you of the inability to receive certain features in your home area.
    As far as a rep telling you that you would be reimbursed for the gas you used...I have never heard of them doing this regardless of how far you had to drive, but hopefully if you were told this it will be resolved.
    As far as them telling you that you own the phone...if you truly want to cancel service and you have proof that the reason you did not have 14 days to return the phone was because it took them 21 days to send you a replacement then you should honestly have no trouble getting this taken care of. Escalate the issue. On the otherhand, I think it's odd that they told you they wouldn't send you another phone until you paid again...maybe this is a new thing because of the iPhone but usually they will ship you a replacement with instructions for how to return the defective phone. If that phone is not received within 10 days (I think) they charge you the full retail price of the device. Again, they may have changed this for the iPhone.
    Your bill for $236 for 13 days of service...a little curious how that is possible. What exactly were you charged for (perhaps it is a prorated bill for the 13 days and then the next full month in advance....which is not so odd when opening a new account)? Without knowing what plan you have in the first place it's hard to tell if this is an odd bill or just the pains of a first bill. I would have to think it is for far more than just 13 days of use.
    I get that you don't want to or don't feel like you have the time to have to get this straightened out, but unless that amount of money means little to you I would think one way or another I would find the time to get this resolved once and for all. You may not like this part, but if you weren't really aware of how VZ worked in your area before switching to them then I would wonder why you didn't do a little more detailed research before making the decision to switch and knowing the choice would have to stick for 2 years unless you paid an ETF.
    Finally, as far as the phone working or not working...you said that Apple gave you a working phone. You also said that the voicemail was finally resolved. Currently, the issue appears to be with data. Are you sure that it's the phone that has the problem? Or is it the service in your area? You need to be very sure that your area, being that it is NOT a VZ area truly does not have a high instance of issues for certain features. Data would fall under one of those features that may or may not work if you are not in one of their areas I would think. If it is the phone, and everything else combined is completely correct and easy to prove then you can try escalating the issue with VZ once more. If all else fails, you can probably file a complaint with the BBB (read the terms of your contract first to be sure). I am not sure how the BBB service works for wireless conflicts, but you can easily find this info on the BBB website. Also, if the BBB is not an option you can check for other remedies. Someone on another thread sent an email to someone higher up in the VZ network (can not recall whom but the thread is fairly recent) and was able to get help with an issue they were having. First things first, find a little more time and contact VZ again. Insist that your issue is escalated. If you are told a case or something is opened request the case #. Record the name of every rep you speak with, the date and the time. This is something you should always do regardless of the company as the more info you have available in regards to your contacts, the better prepared you are for any issues. Good luck with everything.

  • ITunes Radio ~ why buy another album ever and why pay for iTunes match

    With the new Radio that is coming to us in the UK sometime, can someone tell me why i would ever again subscribe to Spotify etc or why I would ever buy another album in a shop or over iTunes, or why I would ever pay for iMatch at 25 quid a year for uploading my songs i already own...?? As i understand it, all i will have to put up with is a few ads, which I an easily live with if I am not buying say 10 albums per year any more and am able to listen to whatever i like when I like...?
    It is either all too good to be true or I have misunderstood some part of the sales pitches.
    It seems to me that I will never buy another album

    First of all, are you going to have wifi or 4g whenever you wish to listen to music for the rest of your life? If no, then that's one reason you might want to buy music.
    Secondly, Like above poster said, iTunes radio doesn't give you much freedom in picking what you want to listen to.
    Thirdly, even if they eventually do let you do that, a la spotify, rdio, it'll probably cost you a lot more than what you're paying for iTunes match right now.
    Finally, even spotify and rdio have their limitations in what and how you can listen to your music.

  • Photographer only needs photoshop from cloud. Why pay for other apps as well ?

    Is it possible to get and pay for only one app in creative cloud ? It doesn't seem to be a smart idea for people like me that are photographers and NOT graphic designers , etc. I only need photoshop. Why pay the price for 25 other apps of I will never use them nor have any interest in opening anything EXCEPT photoshop??

    Even if you will use just PS, you need Bridge at some point for managing images ... and Bridge is now separate in CC.
    I think that Adobe wants to use the popularity of PS for other applications (especially for some web applications according to me) ... and creates an illusion by pricing policy for forcing customers to subscribe for all.
    Subscriber number may be a success for now, but Adobe hurted the loyalty of some customers who use PS for a long time ...
    And, I think that Adobe created a huge number of customers who will escape from Adobe at the first occasion.
    In my thoughts, CC model was a great oppurtunity for making new loyal customers in addition to the present ones ... but Adobe choosen the other way.
    Adobe may right for now, but the customers are always right in the long run.
    My thoughts with limited writing capabilities in English ))

  • HT4906 Have already purchased upgrade for iphoto for one mac and am now being asked to pay for it again for second app.  Is this right?

    have already purchased upgrade for iPhoto for my iMac and am now trying to upgrade my macbook pro and am being asked to pay again.

    If you log in under the same Apple ID and look under purchases you can update the other computer too
    LN

  • My iPad was logging me out so I have reset it - I cannot log into iCloud now and also my login for app updates defaults to an incorrect email address can anyone suggest how to re configure

    My iPad was logging me out so I have reset it - it retained all apps but I cannot now log into iCloud and when downloading apps it defaults to the wrong email details so the iPad doesn't recognise it to update - can anyone suggest how to resolve this

    Have you attempted to access your Apple ID through iforgot.apple.com ?
    If you have access to the internet, you should be able to go through the process of resetting your Apple ID password via security questions or email.
    Assuming that you use the same Apple ID for iCloud and the iTunes/App Stores, resetting your password may help you log back into iCloud and the iTunes/App Stores.

  • "Direct Delta" Update Method - Why need for Collective update

    Hi folks,
    I have been going through LO Cockpit in detail and read quite extensively about new update methods and still have one doubt.
    1)Why there is "Job control" for "Direct Delta" Update method in LO Cockpit?.
    If I understand Direct Delta correctly, Application data is directly posted to Delta Queue by SAP Update management using V1 and when the Delta request comes from BW it is read from the Delta queue. So...
    2)why bother about collective run and
    3)where exactly are we going to collect from - there is no intermediate storage like extraction Q or update tables?
    One more question. I noticed that Delta queue is a stopped qRFC. what does this mean?

    Hi Jay,
    These questions have been answered by Roberto Negro in full detail of his 3 episode Blog...
    Please read his blog.
    Click Weblogs above and search for Roberto Negro.
    --Jkyle

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