Captivate 5 Quiz pass and fail issues

Hi all,
Still new and working with Captivate 5 (Win7 OS). I have a project with five quiz questions at the end. The goal is for the learner to have to pass the quiz to continue and the passing score required is 80%. I am allowing three tries at the quiz before failure. The problem I am running into is when the learner has failed on the final attempt, the quiz results screen is shown and will not advance to the next slide. Here are the settings I have so far:
Preferences>Project>Start and End>Project End options-Action-Close project
Preferences>Quiz >Reporting>Quiz: Enable reporting for this project-checked
Preferences>Quiz >Settings>Quiz> Required-Pass required
Allow backward movement-unchecked
Show score at the end of the quiz-checked
Preferences>Quiz >Pass or Fail> Pass/Fail options-80%
If passing grade-Go to the next slide
If failing grade- Allow 3 attempts. Show Retake button. Action-Go to the next slide
All quiz questions are set to one attempts
I have a “Retake” button directly on top of the “Continue” button on the quiz results page. The retake button appears correctly on each of the attempts and the “Continue” button appears if the learner gets a passing score. If the learner fails at the end of the third attempt, the continue button appears and at this point and is not active (due to failing score). I can only get the project to advance to the final slide if the learner passes the quiz.
The learner needs to be able to resume the project if they stop and exit. I also want the project to close the browser window after the last slide has played. I do have a playback controls (clients requirement).
Any help is greatly appreciated!!

Change your Quiz > Required > Pass Required to Optional instead.
You've told the quiz that it should force the user to pass before allowing them past the Quiz Results slide. That's probably why the Continue button or playbar won't allow them to move further. By making pass optional it should work.
Getting the course window to close automatically at the end is by no means guaranteed to happen. That depends on many factors that may be outside your control (e.g. browser settings, LMS player, security, etc)
For 300 more troubleshooting tips like this, read the book!
http://www.infosemantics.com.au/troubleshoot-adobe-captivate

Similar Messages

I added Edit Preferences Quiz Pass or Fail If Passing Grade Go to the next slide

Unfortunately, it doesn't work. The playback frame stays on the quiz reporting page. Please, can anybody tell me what I could be doing wrong?

Rod -
At the end of the quiz I have my "PASS" and "FAIL" screens set up, one after another. In the Captivate Preferences, under "Quiz Pass and Fail" - I have that if they Pass, they jump to the "PASS" slide, and if they Fail they of course go to the "FAIL" slide.
When I play the course and pass, the pass screen that I built shows up after it shows my results, but then immediately goes to the fail screen that I built. How can I stop that from happening? Do I need to hide the playbar when the user gets to that page? I'd rather not as I want the user to be able to restart the course if they want to without having to close then reopen.
Many thanks -
Kevin

Parameter passing and forwarding issues with 10.1.4 JSR 168 portlets

Hi,
I'm using version 10.1.4 version of Oracle Portal Server, and am trying to move a JSP web application to a JSR 168 compliant portlet.
I am experiencing these issues:
1. There are <form> tags in my JSPs. I've set the action attribute to "<portlet:actionURL>". This works okay and I can see the parameters in my processAction properly. However, if I modify the action attribute to "<portlet:renderURL>", I do not see any parameters in my doView(). Is this expected or a known bug?
2. As a workaround of the issue #1, in my processAction, I'm using response.setRenderParameter(). This works but has a serious side effect: the first set of values set are set permanently for the session. Subsequent submissions of my JSP fail to alter the values. Is this expected? This problem is not there if setRenderParameter() is not used.
3. My JSPs use request.setAttribute() and request.getSession().setAttribute(). I don't see these attributes in my processAction using request.getAttributeNames(). Is there another way of retrieving them?
4. In my JSP, I have this code in a method declaration:
String forwardPage = "hello.jsp";
RequestDispatcher forwarder = request.getSession().getServletContext().getRequestDispatcher(forwardPage);
forwarder.forward(request, response);
This results in an exception on the server:
     06/05/07 00:25:10 AnupamPortlets: JspServlet: unable to dispatch to requested page: java.lang.NullPointerException
     at com.evermind.server.http.HttpApplication.isLegalFileSystemPath(HttpApplication.java:1298)
     at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:502)
     at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:413)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:824)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:330)
     at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:253)
     at opportunity_detail____contacts__view._Controller.processRequest(_Controller.java:2516)
     at opportunity_detail____contacts__view._Controller._jspService(_Controller.java:2592)
     at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:350)
     at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:509)
     at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:413)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:824)
     at com.evermind.server.http.ServletRequestDispatcher.include(ServletRequestDispatcher.java:121)
     at oracle.webdb.wsrp.server.RequestDispatcherImpl.include(Unknown Source)
     at mypackage1.Portlet1.doView(Portlet1.java:158)
I've tried moving the page around and using request.getContextPath() and getNamedDispatcher(), but same error.
This is supported, right? I saw some old messages about this being a bug on the PDK side.
Actually, using forwarder.include() works, but causes other issues
Any ideas what I can try of any of these will be greatly appreciated. Thanks.

Hi Anupam,
I can help you with question #2.
2. As a workaround of the issue #1, in my processAction, I'm using response.setRenderParameter(). This works but has a serious side effect: the first set of values set are set permanently for the session. Subsequent submissions of my JSP fail to alter the values. Is this expected? This problem is not there if setRenderParameter() is not used.
I believe that the issue is an artifact of the interpretation of the JSR-168 specification by Oracle. I discovered that the setRenderParameter basically ends up sending a redirect back to the browser with the render parameters in the URL. This raised security concerns as you may have wanted to pass some sort of internal data from your action to your render request. The parameters in the url "hang around" once they are there so your portlet keeps recieving them. Based on this behavior I have decided to not use setRenderParameter in Oracle portal.
-sean
Solutions Architect
www.sagelogix.com

Captivate 6 Quiz Slow and Freezing

Hi,
I'm trying to finalise my project, and I'm running into nothing but problems. The biggest problem that I'm having right now is with the quiz freezing at the end of each project. It's always in a different place each time, and when it's not freezing, it's ridiculously slow (it took a user 5 minutes to answer 3 questions earlier today).
The original format had the quiz in a project divided up by unit (3 units in a project = 3 quizzes). I tried to create the advanced interactions that are necessary to make individual score slides, but I'm brand new to Captivate, and I didn't know what to do with the advanced actions once I made them (and the project kept freezing, so I gave up)! Exchanging my pedagogic ideal for one of convenience, I put the quizzes at the end of the entire project, with an intermediate score slide between each section, showing the user their cumulative total and offering them the chance to review the previous questions. However, I was still experiencing the freezing issue. I deleted the intermediate score slides and reinstated the regular quiz score slide, and now the quiz won't load at all! All the other slides in the project load just fine, so I know it's just the quiz (and it's the same for each of the projects I'm working on).
So far, I have
Unchecked the box for "report score" - we don't need to know how well the user did; it's for their own information.
Cleared the cache.
Copied and pasted the slides and started the quizzes from scratch. Twice.
This has to be either a Captivate issue, or a me issue. I really hope it's me.
Please help!
Thanks,
CCM

It is very difficult to post a screenshot of it because it is barely visible, they forgot to change the color of the Pausing symbol on the Slide. Look closely to the timeline of the Quiz slide. Right in the middle you should see a vertical double bar (like it appears for a button, where it is better visible) but it is black on dark blue (when question slide is selected, which makes it difficult to see. Place the cursor over that double bar (Pause) and it will change in a double arrow which allows you to drag it more to the right, near to the end of the slide. There is no other way like for buttons, because Quiz slides have no Timing accordion. That pausing is used twice for quiz slides: when the user submits, the playhead will not move, when he enters Y or clicks on the slide the playhead will be released and the actions defined in the Action accordion will be executed. Default actions are Continue, which means that the playhead will move on, and has to wander through all the frames after the pausing point, which takes 1,5secs (inactive portion). If you move the pausing near to the end and/on shorten the duration of the slide if possible (not when you need to listen to an audio clip) that waiting time will be shorter, or, as you found out if you change Continue to Go to Next Slide there will be no waiting time at all.
It is not a good idea to remove the Next button if you want to offer Review, because the user will need it then and you cannot put it back during Review. However you can drag the Next button to the same place as the Clear button, it will will be covered until Review.
I explained those work flows in these posts, written for 5/5.5, but still valid for 6; have to write some posts about new Quiz features in 6 but time is a problem:
http://lilybiri.posterous.com/question-question-slides-in-captivate
http://lilybiri.posterous.com/question-question-slides-part-2
Lilybiri

Captivate 5 Quiz Pass Rate + Completing the Quiz

I have five multiple choice questions in my quiz.
I want the students to see and to answer all five.
The goal is a pass rate of 80%
Currently if someone answers the first four questions correctly a popup appears telling them they have completed the activity.
If they press OK, it jumps beyond the quiz and they do not see the last question.
I would remove the pass rate if it meant they saw all the questions but this does not seem to be an option.
How can I make sure the students see and answer all the questions - regardless of how they answer them along the way?
I have tried nearly every different setting possible and still the message pops up - "you have completed the activity" - and the quiz closes prematurely.
Any help appreciated.
Many thanks

Your welcome .
Have you used Question pool, if yes, how many Random Question Slides have you used?
If the user answers one of the question incorrectly, then will he see all 5 questions?
Have you set any Advance actions for the project.
Regards,
Anjaneai

Creating a chart in TFS showing test cases that pass and failed using lightweight chart in Team Web Access

How to you build a chart in TFS that show test cases results.
I'm using lightweight charts in Team Web Access.
In Team Web Access I go into my project, then I create test cases under the TEST tab and then run my test manually. Now I want to create a testing progress result chart. I go into the TEST tab, then click on test plan and notice that
there is no Chart tab.
Is this tab configurable or am I missing something?

To my knowledge, charts are only available for work item queries in TFS web access. If you want to generate test result charts, you can do that using the TFS reporting data in the data warehouse (if your administrator configured it when setting up TFS).
"You will find a fortune, though it will not be the one you seek." -
Blind Seer, O Brother Where Art Thou
Please Mark posts as answers or helpful so that others may find the fortune they seek.

Captivate 3 Quiz E-mail Write Protect

I am building courses and the e-mail tracking is the chosen
reporting method. The student must achieve a 70% to pass.
Regardless if they pass or not, the quiz review screen has the same
identical Continue and Send E-mail button. If the person passes,
the Continue button takes them to the Last screen. If the person
fails, the Continue button takes them to the start of the quiz. But
the Send E-mail button is present and active in both the pass and
fail scenario and if a person fails, they can send an e-mail and
alter the results. Does anyone have any technique to prevent a
student from adjusting their score or change the word failed to
passed in the e-mail body. I can't figure out a way to take away
the send e-mail button nor block the student from editing the
results to make it appear they passed the quiz.

Thanks for the response Fabio, but I have edited the Quiz
Result Message. My problem is that either a passing student or
failing student sees the same buttons (Continue and Send E-mail)
that I have active in the quiz results screen. I currently have the
Continue button take the successful student to the final slide and
the failing student goes back to the quiz. My issue is how to
prevent a student who doe not receive a satisfactory score from
being able to click on the Send E-mail button and alter the
results. I need to figure a method (for the failing student) to
either deactivate the Send E-mail button or have a write protect on
the "passed" and other favorable comments in the default e-mail
body.

Custom Pass or Fail

I am looking for a way to display a final result slide of a quiz with a score and review area showing more than one brakpoint. Say you have a quiz of 10 graded questions. Less then 30% correct answers gives a review text of "You are not good enough". Between 30% and 70% gives "you can do it"and more than 70% gives "You are excellent in it !". I am using CS4

If you want to set 3 or more messages: You can remove the review messages (both pass and fail text) from project preferences. Add a text caption on the resul slide and set its text based on the value of yourScore variable.
If you can do with only 2 messages, set pass percentage as the one you want to in Edit Preferences -> Quiz -> Pass or Fail. In quiz result messages dialog customize pass and fail text

Captivate, quiz and video issues

Ok so this post is for anyone like me ( a massive beginner) trying to use flv video's in a quiz evaluation situation for playback on local machine.
First of all if you've got lots of Big Videos probably forget the self contained situation and look at browser route. Get all your questions & video slides in and notice that whatever radio button is checked when you highlight the general quiz properties is the one it assumes is the right answer click shuffle or not and all that stuff then tell it what to do when it gets it right and then tell it what to do when it gets it wrong; like jump to watch that bit of video again ( I couldn't be arsed working out multi slide syncronising across slides and all that so I just exported the punishment / review flv bit again and made a seperate slide of it. Now what I found out is this captivate caper is not over happy with copy and paste. so when you import video I did it by importing it into the library first (It kept hanging, stopping, locking up when I inserted video the normal way after copying and pasting a previous video slide somewher else and replacing the flv) so get it in the library, drag it to a new slide, it asks you about streaming and progressive, do progressive and modify to accomodate timings, then the slide sort's its self out to suit the length of the flv (important if its too long or short or wrong or something then it hangs after its played... it won't return to quiz). The action on the slide should be on exit return to quiz. most of the other kak can be sorted either through quiz preferences or project skin editor... All that progress bar stuff is ok while your testing and that but then disable the lot at the end. who cares if the user knows how long they have got left.
Also, if you are trying to jump around from a nav slide at the start using buttons... well unless you have told quiz prefs the user doesn't have to do the quiz it might not work.
I've been on this captivate for 3 days, and its annoying as f**k but probably good, but if like me you just need a validation quick situation without scoring and data capture and all that then just get rid of all that scoring penalty caper... who cares what's what percentage they got thats for google big brother nosey data tw*ts and sad kippers. whats wrong with 'you passed go and get a sticker and a lollipop' slide at the end.
P.S. what a load of old w**k this e-learning shi*te is, I have got to get a better life. Does anyone care about this crap unless its some kind of mystical future telling algorithm,
I don't, if someone subjects me to a questionaire about 'How do I feel about Tuna welfare in the south pacific" or ' what do I consider the most important role of a fast food burger selling executive'... I'm already dead! F**k this I'm going to look at nudie women

Hello There,
Sorry to note that you are having issues with Quiz+Video workflows, but, can you please put it in bullet points the issues you are having? I'm sorry to ask you again because I didn't get much from your explanation. May be, if possible, you could send me a note on the issues with a sample file? You can send it to [email protected] Please be assured that we will work with you to investigate the issues.
Thanks,
Vish

Quiz Preference Pass or Fail Settings

I have a 5 slide Captivate Project. I have a next button set
up on each slide for a total of 4 buttons. Each button is set to a
value of 1. Add to Total and Track Score is checked for each button
with report answer is left blank. I am using AICC with Pass/Fail,
Slide view only, Score and Report Score. The issue that I am having
is that when I go to the Pass or Fail option under the Quiz heading
I change the Pass/Fail Option to the second option labled "points
or more to pass." To the side in () it indicates the number 4. When
I enter the number 4 into the select box and hit ok it appears to
have worked. When I reopen the select box indicates 0. Why will it
not stay at 4?

Hi all
I just tested this. The four points does work, despite what
the dialog indicates if you close and re-open it. Aside from simply
being a quirk with the way the dialog functions, I'm not really
seeing that it impacts behavior in production.
Just thought I'd report what I found... Rick

Review missed questions if passed quiz. If fail, no review

I am trying to develop a quiz (Captivate 5.5 and 6.0) that will only allow the user to review any missed questions if they passed the quiz. If failed the user cannot review the quiz. I reviewed all the advanced actions but cannot find out how to set up my quiz. All of them are MC.

I cannot test it out because I don't use those versions anymore. But this could perhaps give you an idea of a possible work flow.
The Review button is built in the Score slide with its functionality, has no separate timeline, and you cannot program it. You can hide it until the Quiz attempts are exhausted by dragging it under the Retake button, but that doesn't solve your problem. You'll have to cheat on CP. Make the original Review button 'invisible' not in the Properties by unchecking 'Visible in Output' (think that was the option there) but by deleting the label 'Review', by setting the stroke to 0 and the fill to 0% alpha. The button is still there (maybe under the Retake button) with its functionality.
Create an image that looks exactly like the Review button, and put it over the real Review button. Since an image is not interactive, the Review button will keep its functionality. But you have to hide that image (by unchecking Visible in Output') to start with. Then you'll have to create a conditional advanced action that checks the value of the quizzing system variable cpQuizInfoPassFail. That variable gets a value = 1 when passed, it is equal to 0 when failed. And if the user passed, show the image of the Review button.
To see only the missed questions during review: Limit Review to Incorrect Answers (Captivate 6) - Captivate blog

Start Test - HD DST passes and so does all else. But HDD when doing a straight HDD check says fail

Laptop slid off lap on to floor while on Skype. Skype continued to work. Shut off computer and later tried to turn back on. System said their might have been a power interruption or a change in software. Recommended checking system vs start normally. I take the first option, it loads files, the Microsoft Windows logo comes up, a Microsoft load bar comes up then the screen goes to a "grey" colour that is somewhat sculptured in appearance - not a blank blue screen.
If I try to start normally, it reverts back to the former.
I shut off the computer and hit ESC and try some of the stated "F" functions. In the Start up screen, everything passes including the HDD Sort Disk DST.
In the Run In Mode, everything passes and seems to stay at 99% for sometime.... perhaps it was still running and I commuted it.
When doing a HDD check - Failure
Anyone with ideas??? I hope I dont have to replace the HDD.

You might first check the connection of the hard drive to be sure it didn't get jostled loose in the fall. If it is secure and you continue to fail hdd check...replace it.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Failed Hardware Scan and other issues E440

Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
So, he sent me ANOTHER BOX. I've built up quite a stack of them.
Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

TS4522 I am trying to export to Vimeo, have never had a problem, but now it is getting stuck at 8% and failing, and if it goes passed 8% it eventually fails anyway, what should i do???

I am trying to export to Vimeo, have never had a problem, but now it is getting stuck at 8% and failing, and if it goes passed 8% it eventually fails anyway, what should i do???

Try exporting a Master File with settings of Web Hosting and H.264. If it exports successfully, see if a manual upload works.
Russ

Captivate 4 - Quiz Issue

I have developed in captivate 4 - at the end of my e-learning I have inserted a 5 question quiz - but the calculations for the quiz go wrong.
It keeps thinking that I have 29 questions. There are simulations in the presentations - and I wonder if it is somehow including these. I have checked the quiz preferences and reporting is turned off - can't really think what else to try. Not using an LMS Yet

Hello and welcome to the forum,
I suspect that you do not only have Question slides but several scored objects (like Text Entry Boxes, Click Boxes, Buttons) in your project.
You can check this in the Advanced Interaction view (F9 or in the Project menu). Look in the column 'Points' and 'Add to Total'. At the bottom you will see the total number of points, that will include the scores of those objects. This view is interactive in CP4 - not in CP5, so you can deselect "Add to total' for those objects and I hope that you will see the correct number of questions after this action.
Lilybiri

Captivate 5 Quiz pass and fail issues

Similar Messages

Maybe you are looking for