Capturing response from Campaigns

Question

Hello,
Any expert worked on the campaigns(internet) for capturing the response from campaigns.
Running the campaign with HTTP and exposing it to the external customer, therefore how the external customer will make use of CRM application server in filling the surveys.
Any advise or document is highly appreciated.
Regards
Ahmedi

Answer 1

Hello Dinesh,
Thanks a lot for the reply, but this is not as simple was metioned.
As mentioned by you:
In the questionnaire, you have to enter your web-id in the XML. you will find this setting in the Best practice.
Apart from that XML, there are two programmes that are required:
Get Option:This specifies how the survey is sent to the recipient.
Send Option:This specifies how the results are later sent back when the recipient submits the survey.
My process starts after this when the customer clicks on the survey and answers the questions, this response we need to capture automatically in CRM by creating an activity at back end.
In order to achieve this SAP recommend to implement WEBDISPATCHER and the URL which the users are going to generate will be in https:
The problem I am facing is when i generate the URL and test it, it is giving me the message that the service is not reacheable, kindly see the screen shot below.
When i am investigating this and asking SAP for help they are asking to install the EXTERNAL CAT server. Dont know about this.
If you have done an end to end solution for email campaign for the external world with the following steps then can you please provide me the doc.
1 - User runs the campaign with  Mail Form: Mail form will have the link of questionnaire.
2- When the customer is clicking on the link from his yahoo or gmail address this will launch the CRM page for the questionaire where the customer should be able to answer the questions and click on SAVE.
3 - this will be captured in CRM and creates an activity back end(which in turn we can expose it to BIBW).
I hope this is clear, needs some urgent advise.
Regards
AM
For your information:
<?xml version="1.0" encoding="UTF-8"?>
<SurveySystemParam
Action="https://xxxxxxxxxx.internal:xxxxxx/SAPSVY?cmd=svyResult"
Method="post" Enctype="application/x-www-form-urlencoded"
AccessURL="https://xxxxxxxxx.internal:xxxxx/SAPSVY?cmd=svyPresGet"
ConnectorId="CONNECTOR_xxx"
IncludeStylesheetInOutput="true"/>
Screen shot: