Carrier unlock won't register on my iPhone (from rogers) after receiving unlock confirmation

I have tried googling how to get the unlock to register. I received the confirmation email about a month ago and finally tried a new sim in the phone and it won't work. I have completely reset my phone multiple times and still get the sim invalid screen. Does anybody have any idea what I can do differently to get the congratulations screen in iTunes? When I reset with the original sim it doesn't unlock and when I reset without a sim it won't set up until I put in a sim card. I have tried a sim card from a different carrier and it still wouldn't work.
Thanks!

when you say reset, is it Restore in iTunes?
usually restoring the iPhone using iTunes or simply Erasing all Content and Settings will fetch the unlocking sequence from iTunes server once approved by the Carrier. if it is still same after do it, call your Carrier and Apple to verify it.

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