Cascading Routers and DCHP issues........
I am having trouble getting the wrt54g not to be a DCHP server even though I have turned off that option. I have cascaded the wrt54g to a Netgear 814 wireless router. The 814 has had DCPH turned off and all IP addresses are assigned by the DLS modem in the 172.16.1.xx range. This set has worked fine for several years. I have successfully cascaded the wrt54g to the 814 and assigned the wrt54g an IP address in the correct range and any devices that are connected to the wrt54g via the Ethernet ports get assigned IP address on the 172.xxx subnet and can see and access all shared devices on the network. But when I connect to the wrt54g via wireless, my laptop gets assigned an IP address in the 192.168.1.xx range, preventing me from accessing any shared devices on the network. I’ve got the wrt54g set as a router, no DCHP, with an IP address of 172.16.1.39. the connection between the two routers is Ethernet to Ethernet. Any suggestions on what I am doing wrong? thanks
Follow this LINK and let us know if you still have problems. The one thing I can see now is that the Netgear router or the WRT54G's IP address needs to changed so they match. Example: Netgear: 192.168.1.1 WRT54G: 192.168.1.2 but can be in either IP range.
Richard Aichner (Ikester)
Similar Messages
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Multiple routers and subnets - can't access across subnets
Hey all, I'm having an issue with multiple routers and subnets on my FIOS connection. Here's how everything is setup:
Primary router:
ActionTec MI424WR Rev D (from Verizon)
WAN IP: From ISP
WAN NETMASK: From ISP
LAN IP: 192.168.1.1LAN NETMASK: 255.255.255.0
Secondary router (WAN connected to ActionTec LAN):
Belkin N750 gigabit w/ 802.11n
WAN IP: 192.168.1.2
WAN NETMASK: 255.255.255.0
LAN IP: 192.168.2.1
LAN NETMASK: 255.255.255.0
With this setup, I have the secondary router's WAN port connected to a LAN port on the primary router. Each are broadcasting an SSID and each are running DHCP to assign address to their respective subnets. Everything was well and good, except that I could reach 192.168.1.* systems from 192.168.2.*, but not vice versa -- anything connected to the Primary router was blind to systems connected to Secondary. Also, I could not ping anything on .2 from .1.
So, I added the following static route to the primary router:
DESTINATION: 192.168.2.0
NETMASK: 255.255.255.0
GATEWAY: 192.168.1.2
Once this was added to the router, I could ping everything, so that was good. However, even though .1 can now ping .2, I can't access certain things such as the web interface of my NAS (192.168.2.2). I can ping it, but accessing it in the browser from .1 doesn't work; however, accessing from .2 does work.
I think the ActionTec router might be blocking it, but that's just a guess. The firewall on this thing has me thoroughly confused. Currently, I have 192.168.1.2 in the DMZ on the ActionTec, but that didn't make a difference. I've also completely disabled the firewall on the secondary Belkin router, but still nothing.
Any help from the pros here? Much appreciated!
Solved!
Go to Solution.Ok, I figured it out and everything is now working. The issue appears to be that the ActionTec router doesn't recognize traffic from Subnet 1 to Subnet 2 as internal traffic -- it treats it as external traffic and closes it off. To fix this, it required some Advanced Firewall Filters that were far from unituitive and took a lot of testing to get it just right. If anyone runs into a similar situation in the future, here's a rundown of what I did to make it all work:
Primary Router:
ActionTec, MI424WR Rev D
WAN IP/NETMASK:Assigned by ISP
LAN IP/NETMASK:192.168.1.1 / 255.255.255.0
Secondary Router:
Belkin N750 Gigabit w/ 802.11n
WAN IP/NETMASK:192.168.1.2 / 255.255.255.0
LAN IP/NETMASK:192.168.2.1 / 255.255.255.0
Plug Secondary router's WAN port into a LAN port on the Primary router.
Setup Secondary router to have static LAN address (192.168.1.2)
At this point, you should have 2 separate subnets: Subnet 1 (192.168.1.*) and Subnet 2 (192.168.2.*).
Systems on both subnets should be able to reach the internet. Also, Subnet 2 should be able to ping and reach systems on Subnet 1; however, systems on Subnet 1 should not be able to ping or reach systems on Subnet 2. For this, we need to create a static route so Subnet 1 can reach Subnet 2.
Create and apply the following static route in the Primary router: (Advanced > Routing)
RULE NAME:Network (Home/Office)
DESTINATION:192.168.2.0(your secondary subnet)
GATEWAY:192.168.1.2(secondary router's WAN IP)
NETMASK:255.255.255.0
METRIC:1
The router now has a route between Subnet 1 (192.168.1.*) and Subnet 2 (192.168.2.*). You should be able to ping systems on Subnet 1 from 2, and ping systems on Subnet 2 from 1. You should not be able to access any systems, though -- the firewall is still blocking all but ping traffic from Subnet 1 to Subnet 2. We need to create some firewall rules to allow this communication.
Make sure Primary firewall is set to at least typical/medium (Firewall Settings > General).
We need to create some network objects to make it easier to manage the rules we'll create. Go to Advanced > Network Objects and do the following:
1.Click Add. You are now on Edit Network Object screen.
2.Set Description to 'Subnet 1'.
3.In Items section below, click Add.
4.Set Network Object Type to 'IP Subnet'.
5.Set Subnet IP Address to 192.168.1.0.
6.Set Subnet Mask to 255.255.255.0.
7.Click Apply. You are now back on Edit Network Object screen.
8.Click Apply. You are now back on Network Objects Screen.
9.Repeat the above steps again, but this time creating a second network object called 'Subnet 2':
Nameubnet 2
IP Subnet:192.168.2.0
Subnet Mask:255.255.255.0
Now we create the firewall rules. Go to Firewall Settings > Advanced Filtering.
In the Inbound/Input rules section, click the Add link next to Network (Home/Office) Rules.
Create the following Advanced Filter:
SOURCE ADDRESSelect 'Subnet 1'
DEST. ADDRESSelect 'Subnet 2'
PROTOCOL:'Any'
OPERATION:'Accept Packet'
OCCUR:'Always'
Click Apply. You will now be back on the Advanced Filtering page.
In the Outbound rules section, click the Add link next to Network (Home/Office) Rules.
Create the following Advanced Filter:
SOURCE ADDRESSelect 'Subnet 1'
DEST. ADDRESSelect 'Subnet 2'
PROTOCOL:'Any'
OPERATION:'Accept Packet'
OCCUR:'Always'
Click Apply. You will now be back on the Advanced Filtering page.
Click Apply.
You're all done. You should now have internet access on both subnets, be able to ping across subnets and also be able to access services across subnets (local webservers, SSH, telnet, mail, etc). You will not be able to see network file shares across subnets in Windows, however, as this requires a WINS server (which is well outside the scope of this post). For instance, I have a Western Digital NAS on the 192.168.2.0 subnet that I can access as \\Mybooklive\ from within Subnet 2; on Subnet 1, however, I have to access it by its IP \\192.168.2.10\. -
For all those with D-Link routers and problems with iTunes dropping AppleTV
My setup: Custom built WinXP PC with iTunes 7.6.2. Apple TV w/Take 2. D-link DI-624 wireless N router, wired to the PC, wireless to the aTV.
I have an intersting phenomenon occuring with my Apple TV. I can sync the aTV to my PC and it works fine, but the first time we receive a phone call on our VOIP phone, the router drops the ATV connection to the PC. aTV still has internet connectivity, but iTunes on the PC cannot see the aTV, and I cannot sync.
A search yielded gobs of folks with D-link routers and iTunes/AppleTV connection issues. I just won an Airport Extreme router off ebay...as soon as I have a chance to test it out I will post back in this thread as to the results.
I know folks don't like the solution to be "spend more money", but I think it would be worth it to a lot of people if they knew a different router would solve their issues (rather than continuing to guess or throw money at the problem randomly).I have a WinXP PC and a Linksys G class router. I am on Comcast broadband cable. Both ATV and PC are on wireless link. And I have tried a borrowed Apple Airport router (G class). That didn't help resolve this problem so far. I don't think it is a router issue as you will see that many folks on this forum have the same problem with a wide mix of environments. Many of them are on pure Apple components and so one cannot blame Microsoft and non-Apple devices.
Having said this, I hope the new router resolves your issues. In my case, the only option left is to keep calling Apple Care. -
Ask the Expert: Packet Capture Capabilities of Cisco Routers and Switches
With Rahul Rammanohar
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about packet capture capabilities of Cisco routers and switches.
In May 2013, we created a video that included packet capture capabilities across multiple Cisco routers and switches. For each product, we began with a discussion about the theory of the capabilities, followed by an explanation of the commands, and we concluded with a demo on real devices. In this Ask the Expert event, you’re encouraged to ask questions about the packet capture capabilities of these Cisco devices:
• 7600/6500: mini protocol analyzer (MPA), ELAM, and Netdr
• ASR9k: network processor capture
• 7200/ISRs: embedded packet capture
• Cisco Nexus 7K, 5K, and 3K: Ethanalyzer
• Cisco Nexus 7K: ELAM
• CRS: show captured packets
• ASR1K: embedded packet capture
More Information
Blog URL: Packet Capture Capabilities of Cisco Routers and Switches
Watch the Video: https://supportforums.cisco.com/videos/6226
Hitesh Kumar is a customer support engineer in the High-Touch Technical Services team at Cisco specializing in routing protocols. He has been supporting major service providers and enterprise customers in routing, Multiprotocol Label Switching (MPLS), multicast, and Layer 2 VPN (L2VPN) issues on routing platforms for more than three years. He has more than six years of experience in the IT industry and holds a CCIE certification (number 38757) in service.
Rahul Rammanohar is a technical leader with the High-Touch Technical Support Team in India. He handles escalations in the area of routing protocols and large-scale architectures for devices running Cisco IOS, IOS-XR, and IOS-XE Software. He has been supporting major service providers and large enterprise customers for routing, MPLS, multicast, and L2VPN issues on all routing platforms. He has more than 13 years of experience and holds a CCIE certification (number 13015) in routing/switching and service provider.
Remember to use the rating system to let Hitesh and Rahul know if you have received an adequate response.
Because of the volume expected during this event, Hitesh and Rahul might not be able to answer each question. Remember that you can continue the conversation in the Service Provider, sub-community forum shortly after the event. This event lasts through November 1, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.Hello Erick
Thanks for the topology. The trigger will be different for labelled packet as you would need to mention the values of labels too in the trigger.
Below are two examples of one or two labels being used, it depends on where you are capturing the packet in mplsvpn scenario which will decide teh number of labels being imposed on the packet.
Trigger for one label. (if the router on which you are capturing the packet PHP is being performed)
VPN label - 5678
Source Address - 111.111.111.111
Destination Address - 123.123.123.123
show platform capture elam trigger dbus others if data = 0 0 0 0x88470162 0xE0000000 0 0 0x00006F6F 0x6F6F 7B7B 0x7B7B0000 [ 0 0 0 0xffffffff 0xf0000000 0 0 0x0000ffff 0xffffffff 0xffff0000 ]
Trigger for two labels. (for other core routers)
IGP label - 1234
VPN label - 5678
Source Address - 111.111.111.111
Destination Address - 123.123.123.123
show platform capture elam trigger dbus others if data = 0 0 0 0x8847004D 0x20000162 0xE0000000 0 0 0x00006F6F 0x6F6F7B7B 0x7B7B0000 [ 0 0 0 0xffffffff 0xf000ffff 0xf0000000 0 0 0x0000ffff 0xffffffff 0xffff0000 ]
You can check the labels being used (by using show ip cef <> details) and covert their values to hex and change the trigger accordingly.
I have changed the colors for better understanding. If you notice carefully in the trigger the values for ip address, labels have just been converted to their respective hex values which could be replaced.
Please let me know if this helps.
Thanks & Regards
Hitesh & Rahul -
Cascaded routers as one mega-wifi--network?
Hi,
Right now, I have 3 Cisco/linksys routers linked together in my house.
1) Master (connected to modem)WRT160Nv3
2) WRT54G2
3) WRT54G
As of now, I have them cascaded properly, and they each have their own wi-fi name.
You can acces the internet from any of them, because they are all connected to the WRT160Nv3
Is there any way to make these one big, single wi-fi network, not 3 separate ones? ex, with seamless transitions between routers?Yes. Set them up as access point. Assuming the WRT160N is still on LAN IP 192.168.1.1 set up the second WRT as follows:
1. Internet connection type to Automatic/DHCP.
2. LAN IP 192.168.1.2
3. Disable DHCP server.
4. Wire one of the LAN ports of the second WRT to a LAN port of the main.
Do the same with the third except choosing 192.168.1.3 for LAN IP address.
For a wireless roaming network, choose identical SSID, wireless encryption, and passphrase. Make sure SSID broadcast is enabled on all WRTs. Choose different channels on each, e.g. 1,6,11 for best performance on all access points.
Good wireless clients should now be able to roam seamlessly between access points. But how well it works depends on the wireless card and the driver implementation. Some drivers will remain connected until the connection is lost and will then reconnect which will result in a brief interruption. -
Opening ports on cascading routers
hello everyone this is my first time here so hopefully I'll post up all the info you need the first time. I have 2 wrt54g routers cascading off of each other. The first wrt54g(#1) is connected directly to my cable modem the wrt54g(#2) is connected to wrt54g(#1) by a cable running from the Lan port on wrt54g(#1) to the WAN port on wrt54g(#2). All devices connected to both routers work fine except my Xbox360 that's connected to my wrt54g(#2). I can get onto xbox live but my Nat setttings are set to moderate keeping me from finding alot of games online. What I need to do is get ports 3074 & 88 open but I can't figure out how to do this with the cascading routers. How would I go about opening those ports? Do I need to give you more information?
As you have 2 Wireless Router and they are setup in a 2 Different Networks, If you open the ports on your 2nd router, your 1st Router will Block the Ports for XBOX. So i think in this case you need to Open the Ports on your Both the Routers.
First you need to login to your 2nd Router setup page, click Here and this will guide you how to enable port forwarding on your router for XBOX.
Once you do the settings on your 2nd router, now you need to login to the 1st router setup page and again you need to do the Port tirgerring and click on save settings. Now check if you are able to play and join the games on your XBOX. I might think this should solve the problem. -
Cascaded routers: no internet access when second router not use NAT
Cascaded routers: no internet access when second router not use NAT
Here is my setup:
[pre]
WAN
|
| 74.96.170.x (WAN IP) |
| Router1(Verizon FiOS Router) |
| Model: MI424WR-GEN2 (Rev F) |
| Firmware: 20.21.0.2 |
| Def router: 74.96.170.1 |
| 192.168.1.1 (Local IP) |
|
| 192.168.1.22 (WAN IP) |
| Router2(Linksys) |
| Model: WRT54GL v1.1 |
| Firmware: v4.30.16 |
| Def Router: 192.168.1.1 |
| 192.168.2.1 (Local IP) |
|
| Computer 192.168.2.160 |
| Def Router: 192.168.2.1 |
"q.route" 120L, 4441C written
[m.wang@m-wang-ltm2:/Users/m.wang/m/Network]
$ more q.route
Cascaded routers: no internet access when second router not use NAT
Here is my setup:
[pre]
WAN
|
| 74.96.170.x (WAN IP) |
| Router1(Verizon FiOS Router) |
| Model: MI424WR-GEN2 (Rev F) |
| Firmware: 20.21.0.2 |
| Def router: 74.96.170.1 |
| 192.168.1.1 (Local IP) |
|
| 192.168.1.22 (WAN IP) |
| Router2(Linksys) |
| Model: WRT54GL v1.1 |
| Firmware: v4.30.16 |
| Def Router: 192.168.1.1 |
| 192.168.2.1 (Local IP) |
|
| Computer 192.168.2.160 |
| Def Router: 192.168.2.1 |
| NO iptables, basic setup |
[/pre]
On computer, I have:
[pre]
# route
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
default 192.168.2.1 0.0.0.0 UG 2 0 0 enp2s0
loopback localhost 255.0.0.0 UG 0 0 0 lo
192.168.2.0 * 255.255.255.0 U 0 0 0 enp2s0
[/pre]
On Router2, I have:
[pre]
Routing Table Entry List
Destination LAN IP | Subnet Mask | Gateway | Hop Count | Interface
192.168.2.0 255.255.255.0 0.0.0.0 1 LAN & Wireless
192.168.1.0 255.255.255.0 0.0.0.0 1 WAN (Internet)
0.0.0.0 0.0.0.0 192.168.1.1 1 WAN (Internet)
[/pre]
Router2's Operating Mode is Gateway. On Router1, I have:
[pre]
[Router1] Routing Table
Name Destination Gateway Netmask Metric Status
Network (Home/Office) 192.168.2.0 192.168.1.22 255.255.255.0 0 Applied
Network (Home/Office) 192.168.1.0 192.168.1.1 255.255.255.0 0 Applied
Routing Protocol: Internet Group Management Protocol (IGMP)
Default Gateway: 74.96.170.1
[/pre]
On computer, I can run tcptraceroute to yahoo.com OK:
[pre]
# tcptraceroute yahoo.com
Selected device enp2s0, address 192.168.2.160, port 46596 for outgoing packets
Tracing the path to yahoo.com (206.190.36.45) on TCP port 80 (http), 30 hops max
1 192.168.2.1 0.610 ms 0.729 ms 0.735 ms
2 192.168.1.1 1.843 ms 1.378 ms 1.363 ms
3 l100.washdc-vfttp-107.verizon-gni.net (96.241.146.1) 13.620 ms * *
... /* It reached the destination. */
[/pre]
I want to change Router2's Operating Mode from "Gateway" to "Router" because I
want to turn off NAT on Router2 so that I can access all computers attached to
Router2 by their individual IP instead of using port forwarding at Router2.
The problem is after the mode change from "Gateway" to "Router", and regardless
whether I disable RIP or enable RIP, and on what interfaces it is enabled, computer
192.168.2.160 does not have internet connection.
Observations:
[0] INTRAnet works as I can reach computer 192.168.2.160 from computer behind Router1
192.168.1.x and vice versa.
[1] ping and traceroute *work* on Router2 itself using the built-in dianostic tool.
[2] nslookup on computer 192.168.2.160 always works on new lookup. It uses
192.168.2.1 as the resolver.
[3] tcptraceroute stops after step 2:
[pre]
# tcptraceroute yahoo.com
Selected device enp2s0, address 192.168.2.160, port 45999 for outgoing packets
Tracing the path to yahoo.com (98.139.183.24) on TCP port 80 (http), 30 hops max
1 192.168.2.1 2.553 ms 0.534 ms 0.638 ms
2 192.168.1.1 1.342 ms 0.964 ms 0.867 ms
3 * * *
[/pre]
[4] tcpdump shows that computer 192.168.2.160 tries to reach out and nothing is returned:
[pre]
13:34:03.172828 IP 192.168.2.160.45999 > 98.139.183.24.http: Flags [S], seq 1122548929, win 0, length 0
13:34:06.175786 IP 192.168.2.160.45999 > 98.139.183.24.http: Flags [S], seq 1122548929, win 0, length 0
13:34:09.178804 IP 192.168.2.160.45999 > 98.139.183.24.http: Flags [S], seq 1122548929, win 0, length 0
[/pre]
This is not expected because NAT to internet should still be done by Router1, no? Computer
behind Router1 with IP 192.168.1.x has internet connection.
[5] It looks like I cannot change the Routing Table Entry on Router2. I do not think I need to change anything,
just an observation.
[6] If I use LAN to LAN connection, then both intranet and internet works. [The internet IP of Router2 can be
anything not in the same subnet of the Router1, and DHCP on the local side should be disabled to avoid conflict
with the the DHCP on Router1].I have a question. Unfortunately in order to ask my question, I have to have a lengthy description of my setup. Basically, I have a second Linksys router in "router" operating mode with NAT disabled connected to the Verizon router, and I have a computer which is in a different subnet (192.168.2.x) behind the Linksys router. This computer can communicate with computers behind Verizon router in subnet (192.168.1.x), but cannot reach internet. This is a simplified version of my question, full details are in the original post.
If I setup the Linksys router in "gateway" operating mode, which means with NAT enabled, then both intranet and internet works, but there is no easy way to setup port forwarding for 10 compueters in 192.168.2.x network to communicate with 10 computers in 192.168.1.x network.
If I setup the Linksys router in a LAN to LAN configuration with Verizon routers, but this way all computers are in the same subnet, I want them to be in different subnet for access control and things like that.
I hope this makes things a little clear.
Thanks. -
Hi,
I'm a newbie in this apple forum. I had Ipad 2 since spring of 2011 and it worked great until I updated to os 5.1.1. My wifi reception was horrible after the upgrade, to a point that I could not connect at all to free wifi at public areas such as libraries, starbucks, etc. I tried to hard reset, turn off blue tooth, turn off auto brightness, reset the network setting to no avail. It was not the router (FioS) since my Ipad 3 and other devices were working fine.
I finally brought it to apple store to be checked out. He did see that my wifi was poor, even inside the apple store. It went intermittenly from 2 bars to 1 bar to no connection in minutes while my Ipad 3 was steady at 3 bars for the whole time we were in the store. He thought that maybe something went wrong during the os upgrade and suggested to factory reset and reinstall the os at the store. After the reinstall nothing was changed. The wifi reception was still poor and he did not know what else to do. He was sure that it's not the software and perhaps the problem was due to hardware issue. The problem is Apple can't fix any thing hardware related after the warranty expires. I can't send it for repair and the only thing Apple can do is to take my old one, fix it, sell it as a refurb and allow me to buy a new ipad 2 for $250. Apple might call that process a value chain efficiency, but as a consumer, I call it a ripoff!!!
To top it off, I can't sync my wife's yahoo calendars and remaindes at home. So frustrating.Look at last link.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
BT Mulitast on 3rd Party Routers and IP Addressing
I know a few of us use 3rd party routers and have got BT Youview IPTV channels working fine.
But I have spotted a possible issue and not sure if this is my box or not.
When set the Youview box to static ip, every few seconds it is requesting an ip address from the DHCP range. This should not happen when using a static ip.
When the unit goes into standby it is still requesting the ip address which is odd as this again should not happen.
Even resetting the device to DHCP, I get the same issue of it constantly requesting an IP address.
I have performed the 'Software Reset' and both 'Factory Reset' options in maintenance mode and get the same issue once the unit is back up and running.
I'm more inclined to say this is a possible faulty unit as neither of the 'Internet/USB Recovery' options work and instead they both say 'Sorry, selected option failed'
Can some users just check their logs files for their routers and see if their BT Youview boxes are doing the same. For info my Retail Youview box does not have this issue.
regards
Walkerxthanks Tim,
I think my box is faulty as I've now tried 3 different routers and get the same issue
The device is set to static ip, but is still requesting a DHCP address.
The BT HomeHubs have no decent logging so can't check anything on that and my Retail Youview box is not inheriting this same issue.
Just waiting to hear back from BT but don't think they will class it as faulty as it still works, but if the recovery options don't work and getting this issue with the ip address then you would think it was faulty -
Failed Hardware Scan and other issues E440
Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
So, he sent me ANOTHER BOX. I've built up quite a stack of them.
Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description Symptom
IMAGE Replaced due to engineering change
System board Network card error
Hard disk drive Network card error
ECA-WIRELESS <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP. -
How to protect a PIM-SM network from unauthorized pim routers and multicast sources?
Hi,
we're using pim sparse mode in a customer network with catalyst 2/3/4/6K switches, all multicast routers are redundant with pim dr running for access subnets. RPs are configured with anycast rp.
A) Is there any possiblity to prevent rogue pim routers/igmp queriers connected to host ports from getting connected to the legal pim routers and from getting involved in the local igmp traffic?
Maybe like DHCP Snooping used with DHCP. I read that in the latest Sup2T ios (http://www.cisco.com/c/dam/en/us/td/docs/switches/lan/catalyst6500/ios/15-2SY/config_guide/sup2T/15_2_sy_swcg_2T.pdf) there is a feature called 'ipv4 router guard' which does exactly what we're looking for:
'When configured, the Router Guard feature makes the specified port a host port only. The port is prevented from becoming a router port, even if a multicast router control packets are received. In addition, any control packets normally received from multicast routers, such as IGMP queries and PIM joins, will also be discarded by this filter.'
Afaik, PIM authentication isn't supported in current catalyst ios versions.
Using a normal port ACL is not an option in our case because of a management decision.
B) Is there any possibility to prevent (on a per-subnet basis) rogue sources from sending multicast streams to legal multicast-groups?
Maybe, can I configure a svi of a host subnet or a host port to drop any incoming multicast stream while still accepting IGMP and sending out legal multicast streams?
Using 'ip pim accept-register' command on the rp is not an option because we've tons of legal sources which would end in an very huge error-prone acl
Unfortunately, a normal ACL is not an option here, too.
Best Regards
ThorstenWe use two pim routers in each host subnet for redundancy, they elect the PIM DR.
Does pim passive mode work here?
(Config Guide: If the ip pim passive command is configured on an interface enabled for IP multicast, the router will operate this interface in PIM passive mode, which means that the router will not send PIM messages on the interface nor will it accept PIM messages from other routers across this interface. The router will instead consider that it is the only PIM router on the network and thus act as the DR and also as the DF for all bidir-PIM group ranges. IGMP operations are unaffected by this command. ... The redundant PIM stub router topology is not supported. The redundant topology exists when there is more than one PIM router forwarding multicast traffic to a single access domain. PIM messages are blocked, and the PIM asset and designated router election mechanisms are not supported on the PIM passive interfaces.)
ip pim neighbor-filter maybe would work to prevent rogue pim routers to connect to the legal pim routers but wouldn't rogue pim routers still be able to manipulate the layer2 switch to send all igmp traffic to them and not to the legal pim routers? -
Battery, heat, and ringer issues
I recently purchased the Iphone 4s.. this is my first iphone
I did the update that Apple sent out to help the battery and it seems like it worse then before the update?? My phone has been off the charger for 45 minutes, I sent 1 text message, and had 1 phone call. The percentage is now at 87. It the last 2 minutes i have watched it go down 2%? Is this normal? Also, the phone gets REALLY hot...
If not, what do I do now??
Also, I keep missing phone calls because I don't hear the phone ring... but the ringer is all the way up..
Any help will be greatly appreciated!!mdorling wrote:
We've got the same issues, the BBM contacts went, now the BB won't charge ... we've tried all ways to get it to charge ... typically it's just over a month old so we can't get a full refund ... we are on here trying to find out what we need to do as we can't obtain a telephone number for BB customer services nor an email address only a tweet address which I haven't downloaded onto my handset. So am stuck!!! Any and all advice very gratefully received as seriously peeved with BB models now. My first BB was fantastic ... but all newer models have had problems ... think BB needs to ensure that all techy problems are fully ironed out prior to launching their new BB handset!
1. Connect your Z10 to the wall outlet charger for an hour and then with the Z10 powered on, and with it STILL CONNECTED, remove the battery for a minute and replace. This will normally reset the the on-device battery meter and allow the charging status and percentage to show more correctly.
2. Orange is your tech support contact and any issue which they cannot resolve, they should escalate up to BlackBerry tier two tech support, or you should ask/demand that.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
New Airport Extreme and iPhone Issues
I've had the networking day from ****. I previously had a 3rd Gen Time Capsule at our restaurant, connected to a Cisco 26port gigabit POE switch and Comcast digital voice and internet. Over the past few days, employees have reported trouble accessing the the Wifi network. After several restarts and firmware upgrades (including the dreaded "firmware problem" to fine update), nothing worked. I changed channels, back to auto, back to specific channels, back to auto. Made open guest networks. Nothing worked consistently. My iPhone might connect and my friend's might not. Nor his laptop consistently. Our Axis network cameras might take a bit extra time to connect. All quite random and quite frustrating.
So I swap out an older Airport Extreme (4th gen I believe) using the same configuration as the TC (Time Capsule). It works fine, except for the last port not working as expected. No matter, I plug the mac mini into the Cisco switch and off we go. Nevertheless, I'm still told we are suffering random Wifi issues. So I buy a brand new AE (5th gen) today to replace that one. Should work like a charm I thought. Right....
Several hours later, I finally have the new AE working, but only after doing several hard resets/factory restores, the works. For some reason, the mac mini could not successfully update any of the connected AEs - whether connected directly into the same AE, or if the Mini was connected to the switch. Nothing worked. Every time I tried to update the AE, it would hang and force me to unplug and plug it back in. It would also never save setting changes. I finally resorted to a friend's macbook to be able to restore it successfully. And once that worked, the mini was able to update the AE flawlessly. Our Point of Sales (POS) machines connect fine, our cameras connect fine, wifi printer connects, and the mini connects, and everything has internet.
Except my iPhone 5. Of course. It gets a signal fine (full bars). It gets an IP address. But I can't surf the web. Or download email. Or iMessages. Anything. No internet access. I try hard restarts on my iphone. I try assigning IP addresses by MAC address. I try resetting the AE. I try renaming the WiFi name. Nothing. I can make a guest network that works (on a different IP table, btw - 172, not 192.) But other than that, no access. Grrrr.
So I have a "working" AE router where some devices successfully connect (through wifi and ethernet) and some dont' (wifi iPhone). My iPhone connects fine to my home TC. So shouldn't be anything to do with that. But I'm at a loss. I'm going to go back and restore everything and power cycle everything tonight or tomorrow night. I don't know if that will help, but it's worth a try. Lord knows it feels like I've tried everything else.
Anyone have any good ideas of where to start besides voodoo dolls and baseball bats?I took mine back, because I was having these very same issues. We use contivity too. I was able to connect only to one of three of the servers we manage (in Europe). I couldn't connect to the servers in Asia or here in the USA.
Replaced the Airport Extreme with my trusty old d-link 624, and no issues connecting to any of the three hubs.
Otherwise, I liked the Airport Extreme, and I'll consider buying it again when and if they address this VPN issue. I work at home so its obviously a "deal breaker" for me. -
IQ826t Restart and Heating Issue
One thing I definitely do not like the HP's support especially when they will not allow us to buy a 7 Upgrade from Vista nor will they support something (even when I find their glitches and they admit after telling me it was just the OS).. On Repair work, I had to ship it out and this will be my 2-3 time to do repair on this PC in the past 3 years (and I have to wait a week for the repair to be done...)
Besides that, IQ826t, Win 7 Ultimate SP1
All Drivers are up to date with HP website (utilizing Win 7 64 bit drivers and Firmware is up to date). AVG update/scan (no issue - confirmed even rootkit).. Malwarebyte - Scan and no issue
Disk Cleanup, Disk Defragmentation done on a monthly and quarterly schedule
Biggest Issue:
I am getting a crash with Win 7 0x124 Stop Error Message (happens periodically and even after a reboot)
Never had this issue until May and the upgrade to Win 7 was done last year with SP1 update done on March (so it is not an issue with the OS as HP support personnel seems to think... I proved them the issue with Windows Update History, The Bluescreen error code on my error code reader).. This machine under warranty and I had issues with it constant (even in Vista)
They state that it is the OS.. Again, if that was the case, I would think it would happen right away like my Toshiba on SP1 upgrade... That was not the case in the matter. I have a firmware reset (default settings) and the issue persist..
The Error Code relates always HAL.dll or ntoskrnl.exe
One if hardware compatiblity and the other is an OS kernel exe file.. And this usually checking knowledge base relates to hardware failing due to 1) Compatibility (which HP website confirms is not the case) 2) OS corruption (which is not the case checking on safe mode and this happening STILL 3) Heat Issue (which I believe is the issue and was been documented on the Internet
What I am noticing is the unit is extremely HOT (vent is almost burning when it has been off and just turned on).. I wonder if the hardware pieces are literally melting to destruction since I can't just open it up (they state it will void my warranty)
The Symptoms before the Crash (happens any time.. Even right after a power up)
If you are playing audio or video, you will start to hear jitters and sound seems to echo itself .. Video would start to lag and become choppy.. Systems start to slow down and things seem to run very slow.. I have seen the power light on the PC start on but the touchscreen just go black (will not restart sometimes)..
Minor Issues (but could be related)
1) When running PC Hardware Diagnostic, they will come up with an error code in the past and that was warranted for a motherboard replacement (of course, they ship the box to the wrong location and I was in the middle of my wedding so I get to it now).. It was pertaining to PCI Express Status ICH9 PCI Express Root Port where it will generate an error code... Now, running the diagnostic... I will not get any error but PCI Express Root Port 3 & 5 do not show up on the diagnostic... Wouldn't that obvious show something that is a problem when there are 6 ports (which on the previous diagnostic that I can't grab past logs shows that). That is not warranted for a warranty work? Just a note, I got the fail test code (which was intermittent but keep happening and the tech support would not look at previous case.. Port 4 failed and a fatal device code)
2) Blu-Ray player will not run and their answer is that it is your Blu-Ray until they realize that I ran it on 3 different Blu-Ray player standalone, different Blu-Ray, and confirm DVD will work.. They still think it is a software issue until they can't deny my point when it will not read the Blu-Ray no matter what (they took control and confirmed it).. They believe the HP SmartDVD software was failing because of Win 7 and not Vista (even when I downgrade and confirm it works, I stated the software is the issue... Lone and behold, 2 months later they had an update that they refuse to admit I was RIGHT on the matter and done 15 hours of troubleshooting that they were wrong about)
3) Wireless Keyboard and Mouse lost connectivity even if the battery is not low... Just stop typing or omit letters.. This is considering the keyboard is literally in front of the touchscreen
4) Touchscreen is sensitive when it wants to be but won't in other... Constant issues there
This is why I have so much issue with support.. They seem to show that they will do anything to deny the issue.. Heck, I am a computer technian calling on the issue.. It ain't like I didn't troubleshoot on the matter... But they think we are all morons and when I prove them wrong, they will use any excuse to honor warranty... That is why it is amazing..Look in your Settings > App Manager.
Tap Device Monitor.
Tap the Battery tab.
At the upper right, tap "Since Last Charge" to change to "Last 48 Hours".
What apps or processes are consuming the most battery power?
ALSO, in setting up your new Z30, are you syncing many contacts or calendar data from a connected email account?
Social accounts such as Facebook or Twitter?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Just updated to IOS 7 and two issues:
First when I connect my iPhone to my computer I get this error message:itunes was unable to provider data from sync services". I'm not sure what this really means...
The second issue is when I try to select "Manually Manage Music"
The iPhone "My iPhone" is synced with another iTunes libary on "MY-PC". Do you want to erase this iPhone and sync with this iTunes library? An iPhone can be synced with only one iTunes library at a time. Erasing and syncing replaces the contents of this iPhone with the contents of this iTunes library."
So... I don't want to do that, but I do what to be able to Manage my music. I'm not sure what it means by being synced to another iTunes unless it means to an older version of itunes?
Anyone have any ideas?I cannot address the sync services error right now, but the error that you receive when you change from sync to manually manage music is what happens when you change. Once you change to manually manage music, it erases all of the music and will only put the music that you want on the phone, content that you manually drag over to it. See if this support document helps you out. http://support.apple.com/kb/HT1535
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