Cash Allocation for Open Receivables

Hi All
I am trying to allocate cash for a customer that does not have any line items - this is due to the fact that at the time of cutting over - all receivables were not booked in correctly...
therefore we need to apply cash to customers that dont have any open line items to allocate to - therefore, I am not able to use F-26 or F-28 or even F-32...
The users are not in favour of doing it as a credit memo to the customer either..
Can anyone please suggest to me - as to how I can go about this?
Thank you
Rukshana

You should really raise a TAR (SR) with Oracle support about this. Definitely not a forum question.

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