CC subscription is cancelled even though I have updated Credit card details
Hi - I have just about given up on Adobe. I have unsuccessfully tried to update my Credit card detals, again, in fact at least 5 times, and have now had my subscription cancelled. This is all due to the hacking incident last year. You really have stuffed up! I was told to get a new card, I entered new card details and constantly got emails telling me to update my card details. What's going on !!! I also got an email, with a copy of an invoice, telling me that a payment was made from my account but it never happened. What do I do now?
Hi ronbarte
I'll look into this and let you know when resolved.
Sorry for the frustration caused.
Kind regards
Bev
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'We're sorry, something seems to be wrong on our end. Please try again later.'Yes I'm facing the same VERY FRUSTRATING PROBLEMS.
Thanks Romsinha for you kind words and I know that it's not your fault, but it's not enough to try to fix this issue over the
chat or phone. It needs to be escalated to whoever at ADOBE manages Creative Cloud Bugs.
I just logged the following under the "Creative Suite" Bug reports, since I can not find anything CC related:
******BUG******
THIS IS A CREATIVE CLOUD BUG FOR
WHICH I COULD NOT FIND ANY REPORTING OPTION IN THE DROPDOWN BOX
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Steps to reproduce bug:
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14. Have steps 7-8 repeat again.
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16. Me not finding an option to report bugs for Creative Cloud and Hence deciding to log the request under Creative Suite (hoping that one of you guys will take on the responsibility & courage to forward this to the Creative Cloud Department
17. Thanking you for having taken the time to read this and hoping that I can get this issue resolved - since I require CC for my daily work.
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