CCX 8.0 and Agent Response Scripts

Hello,
This particular topic is new territory for me. I would like to configure, based on CSQ, on screeen scripts for agents to follow when answering phone calls. Is such a thing possible? If so, can someone point me to a resource?

Hi
Basically the easiest way to do this would be to :
Edit your script to set callvariable 1 to the name of the CSQ - I'll imagine you have sales and helpdesk as CSQ names here. Use a 'set enterprise data' step.
Create a .html file on a web server that lists the script wording for the agents for each queue with names matching the CSQs. So you may have helpdesk.html, sales.html, whatever.
For each CSQ/script, in Desktop Administrator create a HTTP Action that refers to each web page, and call each action Web-Helpdesk, Web-Sales, or whatever.
Add the action to a new workflow in CDA, each action would be triggered based on a rule that says 'call variable 1 = helpdesk' to trigger the Web-Helpdesk action, another rule that says 'call vairable 1 = sales' to trigger Web-Sales.
Assign the new workflow to a test agent and get them to log out/in to try it.
Details of most of this are in the Cisco Desktop Administrator User Guide. Definately worth a thorough read of the appropriate sections if you aren't familiar with this stuff.
Regards
Aaron

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In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
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Hello,
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My safari screen is greyed out, I checked and found a response to this question. I went to settings and cleared history, cookies, and cache, java script is on and I restarted, screen is still grey, cant touch it to do a thing. Help!

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Message was edited by: Demo

My yahoo mail no longer works and gets a script error meassage - the problem is FF not yahoo. how to fix???

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Hi Karthi,
On PGA run the postinstall.exe setup turn off/on the Rascal Replication setup, in services.msc cycle the services shared below:
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I researched the net and a lot of people are having the same problem, but did not find answers.
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I researched the net and a lot of people are having the same problem, but did not find answers.
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4. Any suggestions or help you could provide would be appreciated.

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Please rate helpful posts !!

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Use task sequence.
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Blog: http://theinfraguys.com
Follow me at Facebook
The Infra Guys Facebook Page
Join the Singapore System Center Admin Group
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Please remember to click Mark as Answer on the answer if it helps you in anyway

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Hi Gautam_ap,
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Best Regards,
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Regards,

Ill take a shot at this one:
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Well .... [toot horn]
This is a link to a script I wrote in AutoIt that I used for many ZfD6 - 7 deployments. Was very successfully in getting the agent out and you run it from the login script.
Zenworks 4x - 7.x Workstation Agent Automated Deployment - Novell: ZENworks FAQ - Tek-Tips
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Originally Posted by Croaker
You may need put *everything* in a single batch file.
I.e. app copies the zfdagent.msi to the workstation (it won't work off a
server, because as soon as you stop the workstation helper/manger, the
workstation will lose the ability to install from the network)
Then executes the batch file
The batch file stops the zenworks services, unloads the NAL (may not be
necessary, not sure if the msi will do this)
Batch file then installs the ZFD agent with the noreboot option.
batch file restarts each service
Problem will be the batch file really can't re-start the nal correctly.
Since the batch file will be running under the SYSTEM scope, anything it
launches will be under that scope too (ie.. the NAL), so when it loads, it
wouldn't see any user-based apps.
>>> On 7/1/2009 at 10:36 AM, in message
<[email protected]>,
dgibbons<[email protected]> wrote:
> I would like to echo your question. I have a problem right now in
> whichupgrading the agents from ZfD 7 SP1 ir3a to ir4 will break the agent
> andthe only way I can recover is to manually uninstall the agent,
> rebootand reinstall with ir4. I have not yet been successful in scripting
> it(but then I am not that smart when it comes to scripting either) so
> ifanyone has a good solution I too am very much wanting a method
> thatworks. Thanks
> Darcy--
dgibbons--------------------------------------------------------------------
----dgibbons's Profile:
> NOVELL FORUMS - View Profile: a10425 this thread:
> Search for ZfD Agent install script - NOVELL FORUMS

CCX 8.0 and Agent Response Scripts

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