CDR analysis and reporting

Hi,
I am using cisco cucm9.1 and am sending monthly billing reports to the individuals using CDR analysis and reporting. one problem i have encountering is internal and emergency calls are also being charged. but i don`t want to calculate any charges on those two, so how can i fix this? please help!!!!!!!!
regards,
Ermias W.

Hi,
This forum is for issues with Wireless and IP phones.
You might be better served by moving your question to the Collaboration forums
https://supportforums.cisco.com/community/4691/collaboration-voice-and-video
HTH,
Steve

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    You may want to search for a document "Cisco CallManager Serviceability Administration Guide" depending on your version for reference.
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    I assume you mean you got CDR flat files, VLT is not for that. It's for CUCM traces.
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    If this helps, please rate
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    I don't know why this thread is not displayed same as I have typed in
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    No Body responded very strange !!!!!

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