Certain url's give 504 gateway timeout.

A particular site our company regularly uses works fine on our old system but through BM3.9 I get 504 Gateway Errors. I have tried turning off all filters and access rules but it makes no difference. The URL is
http://www.coins-global.com/
the site automatically redirects to this
http://www.coins-global.com/cp_root/...f_Service/648/
so I assume BM cant interpret this properly. Is there a way around this ?
Thanks.

JeffSheehan wrote:
> Ok, had a look at the trace file using Omnipeek. The log has identified
> several errors trying to connect to the site, mostly "TCP connection
> refused." Looking at the detail its trying to use a set of ports from
> 4674-4679. What do I have to tell BM to allow this port range as
> attempts to do this have failed. I also didnt quite understand your
> reply when you mentioned 302 and CL ?
>
>
> PS Hi Ade !
>
>
1. i think your analysis is not accurate. first connection will be on
port 80. If you're talking about source ports, 4674-4679 are correct
2. If you see a tcp refused coming into bm, it means bm is trying to
open the connection and somebody is refusing it. Nothing you can do in
bm as bm is already trying to establish it. Check in the tcp refuse
packet, in the ip header the ttl value. That will give you the distance
between bm and the host refusing the connection. Based on that you can
have an idea about which device is causing the failure
3. 302 move is an http header that redirect browser to another location.
Some appliance as Trend micro, strip the data of the packet and send the
302 header only but without modifying the content-length, making that an
invalid packet. If bm gets it, it will discarded
4. Content-length is the amount of http data the web server will send in
reply to a request. If CL and real data do not match, bm will refuse the
packet as it is invalid and it can causes attacks unless you instruct
proxy via a proxy.cfg switch to ignore the check.
Gonzalo

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