Return 504 Gateway TimeOut when access exchange service by domain/user and password

hi,
here is the scenario: a user of our app is in ntdev domain, and his exchange server located at apj.cloudmail.microsoft.com. our backend api is deployed at the Azure servers at US West.
our api get 504 Gateway Timeout when calling the
FindFolders API of exchangeService. does anyone know how to fix this issue? the following is the core code:
var
service = newExchangeService(ExchangeVersion.Exchange2010);
service.Credentials =
newNetworkCredential(username,
password, domain);
service.AutodiscoverUrl(emailAddress, RedirectionUrlValidationCallback);
service.FindFolders(
WellKnownFolderName.Root,
newFolderView(1));

That doesn't sound like its an EWS issue more an issue with the Network path your trying to traverse to the Exchange Server. My suggestion is that you test EWS using the EWSeditor
https://ewseditor.codeplex.com/ (eg it sounds like you may have proxy server that expecting authentication etc.).
Cheers
Glen

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************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\170\120314-11828-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
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Response Time (ms) Location
Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
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Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: Server, suite: TerminalServer SingleUserTS
Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
Machine Name:
Kernel base = 0xfffff800`48476000 PsLoadedModuleList = 0xfffff800`48742aa0
Debug session time: Wed Dec 3 14:41:01.892 2014 (UTC + 1:00)
System Uptime: 0 days 0:04:09.904
Loading Kernel Symbols
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck FC, {7f982e340e0, 791000010fdb1025, fffff8800485a5e0, 80000005}
Probably caused by : mqac.sys ( mqac!ACCreateQueue+a77 )
Followup: MachineOwner
1: kd> !analyze -v
* Bugcheck Analysis *
ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
An attempt was made to execute non-executable memory. The guilty driver
is on the stack trace (and is typically the current instruction pointer).
When possible, the guilty driver's name (Unicode string) is printed on
the bugcheck screen and saved in KiBugCheckDriver.
Arguments:
Arg1: 000007f982e340e0, Virtual address for the attempted execute.
Arg2: 791000010fdb1025, PTE contents.
Arg3: fffff8800485a5e0, (reserved)
Arg4: 0000000080000005, (reserved)
Debugging Details:
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT_SERVER
BUGCHECK_STR: 0xFC
PROCESS_NAME: mqsvc.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
TRAP_FRAME: fffff8800485a5e0 -- (.trap 0xfffff8800485a5e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000007f982e0c950 rbx=0000000000000000 rcx=0000005dff1fecd0
rdx=0000005dff34e988 rsi=0000000000000000 rdi=0000000000000000
rip=000007f982e340e0 rsp=fffff8800485a778 rbp=fffff8800485ab80
r8=fffffa800e623980 r9=0000000000000521 r10=fffffa800ec547a0
r11=0000000000000006 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
000007f9`82e340e0 ?? ???
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80048661ef1 to fffff800484d0540
STACK_TEXT:
fffff880`0485a408 fffff800`48661ef1 : 00000000`000000fc 000007f9`82e340e0 79100001`0fdb1025 fffff880`0485a5e0 : nt!KeBugCheckEx
fffff880`0485a410 fffff800`48588980 : fffff880`0485a5e0 ffffd8e9`9e6056e2 fffffa80`0ec547a0 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x33f2d
fffff880`0485a450 fffff800`4850aabd : fffff880`0485a500 00000000`c0000016 fffffa80`0e603b00 fffffa80`0e623980 : nt! ?? ::FNODOBFM::`string'+0x33e85
fffff880`0485a4a0 fffff800`484cdfee : 00000000`00000008 00000000`00000000 00000000`00000000 fffff880`0485a5e0 : nt!MmAccessFault+0x3ed
fffff880`0485a5e0 000007f9`82e340e0 : fffff880`00dc5297 fffffa80`0ec54770 00000000`00000000 fffff8a0`011ce7c0 : nt!KiPageFault+0x16e
fffff880`0485a778 fffff880`00dc5297 : fffffa80`0ec54770 00000000`00000000 fffff8a0`011ce7c0 fffff980`00000000 : 0x000007f9`82e340e0
fffff880`0485a780 fffff880`00dc60d7 : 00000000`00000000 0000005d`ff34e988 00000000`00000000 00000000`00000000 : mqac!ACCreateQueue+0xa77
fffff880`0485a7f0 fffff800`488ab127 : fffffa80`0e5ed520 fffffa80`0d50ecf0 00000000`00000521 00000000`00000000 : mqac!ACDeviceControl+0x62b
fffff880`0485a890 fffff800`488c02f6 : 00000000`00000000 fffff8a0`00000080 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x7e5
fffff880`0485aa20 fffff800`484cf553 : 00000000`00000000 00000000`0000000c fffff6fb`7dbed078 fffff6fb`7da0ff30 : nt!NtDeviceIoControlFile+0x56
fffff880`0485aa90 000007f9`8a702c1a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
0000005d`ff34e928 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007f9`8a702c1a
STACK_COMMAND: kb
FOLLOWUP_IP:
mqac!ACCreateQueue+a77
fffff880`00dc5297 85c0 test eax,eax
SYMBOL_STACK_INDEX: 6
SYMBOL_NAME: mqac!ACCreateQueue+a77
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: mqac
IMAGE_NAME: mqac.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5010abc2
IMAGE_VERSION: 6.2.9200.16384
BUCKET_ID_FUNC_OFFSET: a77
FAILURE_BUCKET_ID: 0xFC_mqac!ACCreateQueue
BUCKET_ID: 0xFC_mqac!ACCreateQueue
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xfc_mqac!accreatequeue
FAILURE_ID_HASH: {d1daca31-6256-358c-65b5-69af54392880}
Followup: MachineOwner

Hi,
For BugCheck FC, it indicates that an attempt was made to execute non-executable memory. For more details,
please refer to following article.
Bug Check 0xFC: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
à
whenever we start the service as a User on the domain
. When we start the service as a system local it starts without problem
Did you mean that just use a standard domain user account to start the service, then encounter the issue? If
configure Log on as Local System account, will no BSOD issue occurred? Just a confirmation, thanks for your understanding.
Please check if you install all necessary Windows Updates on the server.
In addition, as you know, troubleshoot this kind of kernel crash issue, we need to analyze the crash dump file to narrow down the root cause of the issue. However, it is
not effective for us to debug the crash dump file here in the forum. If this issues is a state of emergency for you. Please contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.
To obtain the phone numbers for specific technology request, please refer to the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Hope this helps.
Best regards,
Justin Gu

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Return 504 Gateway TimeOut when access exchange service by domain/user and password

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