Certificate Problem in Publish to crystalreports Application

Suddenly, I am unable to upload reports to our crystalreports.com account. I receive an error message:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found
I installed the certificate from the https://na.crystalreports.com site to no avail. Has anyone found a solution to this problem?
Thanks,
Uncertified and Confused

The issue is related to the updating of new SSL Certificates.
Please follow the procedures below to import the new Certificates to your system.
Solution u2013A from Browser:
1.     Navigated to na.crystalreports.com
2.     Prompted with a warning that the certificate could not be validated due to "Unknown reasons"
3.     The options in my browser were to:
- Permanently accept the certificate - which I chose (this is the option we need to ask customer to choose).
Solution-B from machine where jobs are running:
The certificate issue can be resolved by running the following steps.
These steps must be executed using the Business Objects javasdk folder.
1.     Download the Certificate from http://mywts.sap.com/download/TCTrustCenterClass2CAII.crt
2.     Locate the javasdk folder within the Business Objects folder. Typically, this may be something like c:\Program Files\Business Objects\javasdk.
These steps must be executed using the Business Objects javasdk folder.
3.     Copy or move the Certificate file into the javasdk\jre\lib\security folder.
4.     Open a command prompt window and navigate to the javasdk\bin directory (C:\Program Files\Business Objects\javasdk\bin)
5.     Execute
keytool.exe -storepass changeit -import -keystore ..\lib\security\cacerts -file TCTrustCenterClass2CAII
Please note that path information is crucial. It may be best to provide full paths.
I also found it works when executed from the jre\bin rather than the javasdk\bin
keytool -storepass changeit -import -keystore "C:\Program Files\Business Objects\javasdk\jre\lib\security\cacerts" -file "C:\Program Files\Business Objects\javasdk\jre\lib\security\TCTrustCenterClass2CAII.cer"
Edited by: Tony Foster on Mar 15, 2010 4:42 PM
Edited by: Tony Foster on Mar 16, 2010 7:40 AM
Edited by: Tony Foster on Mar 16, 2010 8:19 AM

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