CFFTP character encoding / character set

I have a strange problem with downloaded text file using
cfftp at my client site. When I test on my development site, the
downloaded text file is readable. But in the production server at
my client in austria, the downloaded text file is not readable at
all. When I open the file in notepad, it's like a binary file with
a lot of special chars.
I already set the transfermode manually to ascii but still
the same. I already look for character set option for cfftp but it
seems like it doesn't have it. Does anyone know a solution for my
problem?
Btw, my client server is a linux machine, and i think the
default language is germany.
Thanks before,
Tiono

I tried both binary and ASCII transfermode already but result
is the same. When my client download the file directly using FTP
client and open the file, he can read the content.
I'll mail to you the FTP login information since it's a
classified info.
Thanks and best regards,
Tiono

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