Change DPI scaling inside RDP session (2008 R2 / 2012 R2)

We have two servers:
Server 2012 R2 RDS
Server 2008 R2 RDS
Users are constantly reporting being unable to change their screen resolution. After some digging, the reason they're trying to change the resolution is because their text is too small to see. DPI scaling is obviously the answer, but when users go into the
setting it is greyed out and cannot be changed.
Now, for Server 2008 R2, I've found this link:
http://support.microsoft.com/kb/2726399/en-us
Does this hotfix actually do what I suspect/hope/blindly-pray it will do? Does it re-enable the DPI options if connected via RDP? The article doesn't actually say what it does, just that it will "fix" the issue.
Next, for Server 2012 R2, I've found this link:
http://blogs.msdn.com/b/rds/archive/2012/06/13/remote-desktop-services-what-s-new-in-windows-server-2012-release-candidate.aspx
The second last section mentions "Support for Changing DPI in Remote Sessoins." Having logged into this RDS server, this is not the case, the setting is greyed out just like in Server 2008 R2.
What needs to be done to get this working on both platforms? My end result is I want users to log in and be able to go into the preferences, move the DPI slider to their desired text size and fix their problem without resorting to workarounds like decreasing
the resolution of their local PC to increase the apparent size of text.
If this isn't possible, is there a way to configure RDS to run at a lower resolution permanently but to stretch to fit any screen resolution? Right now, if you drop the resolution on an RDP session, it just takes up part of the user's screen. In the newest
RDP clients, I notice the Smart Sizing option, but it apparently isn't "smart" enough to stretch higher than the base resolution of the session.
I've looked through literally years of forum posts and articles and nothing seems to point at a user-friendly fix such as take the slider, choose your size, done.

Hi,
For Windows Server 2008 R2, you may need to apply the Hotfix in your post.
The DPI adjustment is not available in a Remote Session (RDP)
http://support.microsoft.com/kb/2544872
You cannot change the DPI setting through a Remote Desktop session on a computer that is running Windows 7 or Windows Server 2008 R2
http://support.microsoft.com/kb/2726399/en-us
However, when I remote to a Windows 8, Windows Server 2012 and Windows Server 2012 R2 machine, I have no such issue.
Please check if your clients have the latest update for RDP installed.
Resolution and Scaling Level Updates in RDP 8.1
http://blogs.msdn.com/b/rds/archive/2013/12/16/resolution-and-scaling-level-updates-in-rdp-8-1.aspx
Description of the Remote Desktop Protocol 8.0 update for Windows 7 SP1 and Windows Server 2008 R2 SP1
http://support.microsoft.com/kb/2592687
Remote Desktop Protocol 8.1 Update for Windows 7 SP1 released to web
http://blogs.msdn.com/b/rds/archive/2013/11/12/remote-desktop-protocol-8-1-update-for-windows-7-sp1-released-to-web.aspx
Hope this helps.
Jeremy Wu
TechNet Community Support

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Unable to Change Screen Resolution in Remote Session - Windows Server 2012 R2

Does anybody know of a way to allow Remote Desktop users to adjust their own screen resolution in a remote session under Windows Server 2012 R2? We are struggling with this and can't seem to find a solution.
When users login to their RDP session and try to adjust their screen resolution this message is displayed in Control Panel:
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We don't want to use the "make text and other items larger or smaller" scaling feature, as this produces undesirable results with some of our applications. We also don't want to have to support multiple types of RDP clients or RDP shortcut
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Does anybody have a solution for Server 2012?
Thanks

Hi,
Currently you cannot change the resolution from within the session. This is normal and expected behavior.
Unfortunately this means you need to set the desired resolution before connecting by using custom .rdp files, manually within the Remote Desktop Client, custom web launch page, custom windows launch program, etc.
-TP

Can't copy and paste files using RDP session in server 2012

I'm running windows 8, but I have also verified on a windows 7 machine as well. We have server 2012 installed on a machine
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- Michael

Hi,
I believe RDS clipboard redirection should be enabled by default also on Windows Server 2012. Is there perhaps is a Group Policy Object active that is configured to disable Clip Board Redirection? Either on the computer or the user OU. If not:
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HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server\Winstations\RDP-Tcp\fDisableClip
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HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server\Addins\Clip Redirector
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Name
REG_SZRDPClip
Type
REG_DWORD0x00000003
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The Microsoft Platform
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Wallpaper on RDP sessions onn Server 2012

Hi
Like many organisations we set the wallpaper of our servers dependant whether they're live, test, or Dev. It's set by group policy.
It works well and I'm sure it's stopped some unfortunate "reboot" scenarios. We've just started to introduce 2012 and I've noticed that it doesn't display the custom wallpaper when I RDP (8.0) to it.
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Hi Mr P,
Did "Desktop background" option under Experience tab in the Remote Desktop Connection (RDC) client get enabled when we connect to the remote? If not, we need to enable
the option. Besides, please disable the following policy setting on the remote computer we are connecting to:
Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Remote Session Environment\
Enforce Removal of Remote Desktop Wallpaper
Regarding this setting, the following article can be referred to for more information.
Remote Session Environment
http://technet.microsoft.com/en-us/library/ee791847(v=ws.10).aspx
If the issue persists, please check event logs in Event Viewer to see if some related events were logged.
Best regards,
Frank Shen

Windows Server 2008 R2 SP1 RDS hang and stop responding new rdp session. Already connected session also hang as well

We have a Windows Server 2008 R2 SP1 RDS supporting many ThinClients, mostly using a mandatory profile on a Windows 2003 R2 AD environment
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The Group Policy Client Side Extension Group Policy Shortcuts may have caused the Group Policy Service to terminate unexpectedly. To prevent further failures in the Group Policy
Service, this extension has been temporarily disabled until after the next system restart. Group Policy settings managed by this extension may no longer be enforced until the system is restarted. The vendor of this extension should be contacted if this issue
recurs.
and after that a lot of this errors:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the CryptSvc service.
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NlaSvc service.
The RDP protocol component X.224 detected an error in the protocol stream and has disconnected the client.
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\\server\HomeUsers and we reached it without problem)
Only reseting the server worked, Any Ideas of what could be causing this ?? Best Regards
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Hi Clarence,
Today we experienced the problem again,
Users can’t login to RDS, but now they got stucked at “"Please wait for the Group Policy client”;
System log events recorded the following errors again:
timeout (30000 milliseconds) was reached while waiting for a transaction response from the Schedule service.
timeout (30000 milliseconds) was reached while waiting for a transaction response from the sessionenv service.
timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wuauserv service.
timeout (30000 milliseconds) was reached while waiting for a transaction response from the BITS service.
timeout (30000 milliseconds) was reached while waiting for a transaction response from the CertPropSvc service.
What path do you suggest to investigate further?
Thanks a lot!
Federico Giampietri Latamsupport IT Infrastructure Services

Windows 2008 R2 not registering logon events to 2003 RDP sessions

Hi,
I have few windows 2008 R2 terminal servers which I use to RDP into other 2008/2003 servers.
The audit policy for logon/logoff event for success of failure is setup for all servers via group policy.
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there is a related event created on both side.
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Thanks in advance

when pre-authentication is used, events are registered on both ends: client, when pre-authentication occurs and server, when client is completely authenticated on the server.
> on the 2008 terminal server when RDP into 2003 from 2008,
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Hi,
When you are within a session you should be able to check the option Let me choose one scaling level for all displays, change the scaling, sign out, then when you reconnect it will have the new dpi setting applied. This is the expected method for a
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I checked the Screen Resolution on the server and see "The display settings can't be changed from a remote session." Also, resolution shows a greyed-out 1280x705, under which is a ! Your resolution is lower than 1024 x 768. Some items might not
fit and apps might not open.
Any leads?
Thanks,
Scott

Hi Scott,
Thank you for posting in Windows Server Forum.
First of all suggest you to increase RDP version of client windows 7 to RDP 8.1. in addition for a try you can change the .RDP file setting and check whether you can use full screen in remote desktop session. For this you need to change the desktop height and
weight under .RDP file as below.
desktopwidth:i:<set to screen width>
desktopheight:i:<set to screen height>
Kindly go through beneath article for detail.
Resolution and Scaling Level Updates in RDP 8.1
http://blogs.msdn.com/b/rds/archive/2013/12/16/resolution-and-scaling-level-updates-in-rdp-8-1.aspx
Hope it helps!
Thanks.
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Windows 8.1 DPI scaling and remote desktop issues

On my desktop display (2560*1080 21/9 display) I am using no DPI scaling. (100%)
When I remote into this machine from my Surface Pro tablet the display changes to 1920*1080 to fit the surface's display and scaling also kicks in. (125%)
When I afterwards login to the main machine directly, scaling is completely off. Large text and headers in explorer and small icons. Any way to fix this issue ? Loging off and back on fixes it but usually I'd like to keep the user logged on so my programs
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If you change the scaling to 100% while logged in over RDP, then disconnect or log off, does it stick?
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RDP session fails with TermDD event id 56

I have a Wyse R10L thin client and I have configured the thin client with Static IP address,
I have a Windows Server 2008 R2 host system configured with FTE (Fault Tolerance Ethernet) network, and I have transition network Redundant link protector
SBFTF1010-130,
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When I check event log, it created an entry with event log “Event ID=56 The terminal server security layer detected an error in the protocol stream and has disconnected the client.”
Can you please help?
Regards
B.Akbar
B.Akbar

Thanks Jeremy for looking this issue.
Before posting this issue i have tried the link suggested by you and many people and it is not actually fixing my issue.
The details in event log says,
Log Name : System
Source: TermDD
Event ID:56
Level: Error
Binary data:
In Words
0000: 00040000 002C0002 00000000 C00A0038
0008: 00000000 C00A0038 00000000 00000000
0010: 00000000 00000000 D00000B5
In Bytes
0000: 00 00 04 00 02 00 2C 00 ......,.
0008: 00 00 00 00 38 00 0A C0 ....8..À
0010: 00 00 00 00 38 00 0A C0 ....8..À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: B5 00 00 D0 µ..Ð
I have tried updating so many Group Policy and Local Security changes but nothing helps to resolve the issue. Even i could reproduce this issue without the thin client and RLP hardware.
To reproduce the issue we need two systems configured with FTE on same network and RDP one system from other system. Once login to the RDP host system open a Ping window and ping anyone of the IP address continuously, pullout the Primary link of the network
cable from the system which you are using for RDP and check the ping continuous or not.The ping stops when you pullout the primary link of the network cable.
So i think this is not a specific product issue rather it is a common bug in Microsoft OS.
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Regards,
B.Akbar
B.Akbar

How to do Regional Setting Configuration in RDP session ( Eg Date Format, Currency, Decimal Seperator etc)

Hi All,
I am new to Windows Server 2008 R2 administration.
I would like to know is there a way to do Regional Setting Configuration in RDP session. i.e Date Format, Currency, Decimal Separator etc are based on users local machine.
Eg If a user from UK logs in he should see date format as DD/MM/YY and if user from US logs in he should date format as MM/DD/YY.
We are currently using citrix and we are managing this using logon script that runs based on citrix published application name.
Is there any way we can achieve the same in RDP ?
Thanks in Advance.
Thanks & Regards,
Nithin Kumar

Hi Nithin,
Do you need any other assistance?
Thanks.
Dharmesh Solanki
TechNet Community Support

Everyday around 3 to 4 PM all RDP sessions (around 50) getting disconnected

Hi,
We have a Windows 2008 R2 Terminal Server (workgroup) with SQL Server and C# application installed on the same terminal server.
Around 50 users access this terminal server. Since 15 days, everyday between 3PM to 4 PM, all the 50 user sessions gets dicsonnected at the same time and without anything done on the server, users can RDP again and work without any problems.
Verified event logs, terminal server logs, network, firewall, router etc. everything is working fine.
Only thing observed is, when RDP sessions gets disconnected, we see PING time out.
Any help to address this issue is appreciated.
Raghuveer.

Hi this is the error, users are experiencing.
The session won't go into disconnect status, it stays ACTIVE only in the terminal server.
User session freezes for 5 to 15 seconds and the same RDP session continues to work without any manual intervention.
Is this network issue ? We ruled out network cable, routers problems if any in both client and server locations.
Error: Reconnecting
The connection has been lost..Attempting to reconnect to your session...
Connection attempt 1 of 20
Enabled following :
Open Group Policy Object Editor:
(command line: gpedit.msc)
Navigate to Computer Configuration/Administrative Templates/Windows Components/Terminal Services
Click on Keep-Alive Connections and select enabled.
Any other suggestions is beneficial to us to fix this issue.

Disabling Local machine trackpad in RDP session

Hello!
I'm having an issue with users in my network. Haha!
I've got some users who prefer an external mouse to their laptop's trackpad, which I have no problem with. However, many of these users have issues with typing while not touching the trackpad.
I've been IT Director since the beginning of July and have received several complaints of "My mouse keeps jumping around like crazy."
So, being the nice guy that I am, I disabled the trackpad on the local machines for these users. Unfortunately, this setting hasn't translated to their RDP session into the terminal server (Server 2012 Standard) that hosts our EMR software (where most
users actually do most of their work).
Long story short, my question is how can I disable the local machine's trackpad in an RDP session to a terminal server for specific users?
I thought maybe a Group Policy item could fix the issue, but not all users in the group use an alternative to the trackpad and not all of the users that are having these issues are in the same group.
Also, all laptops are Dells, but different models, so possibly different trackpads/drivers.
I've done quite a bit of searching and stumbled onto other forums, but found nothing to even point me in the right direction, so any help/advice is greatly appreciated!

Hi,
Thank you for posting in Windows Server Forum.
Which version of server\client OS using in your environment?
From your description it seems that you are facing issue with specific users, so for that you need to disable the track pad manually and GPO can’t apply over that. In addition, I want to say that please use client RDP 8.1 for better feature.
If you are using server 2008 R2, then please try to update KB 2579381 and check the result.
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support

How do I turn off high DPI scaling in AE CC 2014?

I just downloaded the latest AE update and noticed that all of the screen elements are huge! As a MAX attendee, I understand that this is the high DPI scaling built in for the new high resolution screens. My laptop monitor is fairly high resolution, but the scaled up display looks ridiculous on it. I would love to go back to a 72 DPI display, but do not see an option for that, unlike Photoshop. Is it possible to go back to a non-scaled display?
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Thanks. Changing the scale to 100% worked, but it made everything else small. Guess that will take some time to get used to.
Any plan to give the user the option to turn on and off the high DPI scaling with PP and AE? Similar to what is being done in PS? That would be my preference.

Issue: Windows 8.1 - DPI Scaling

I want to know if there is a way to disable auto scaling on start screen in windows 8.1. My laptop does not have a touch screen, so this scaling is useless for me and it get worse when I connect my laptop into my TV, the Tiles on my screen get even bigger
that it already are.
Normally on my laptop I can use the option show more tiles, this options enables 6 rows of tiles, but I don't know why on my TV this option doesn't have any effect and the start screen and it shows only 4 rows of tiles.
My TV is a Sony 42" Full HD and my laptop a Sony Vaio SVS 15.
This is on the Laptop:
and this on the TV:
Irauan Lage

Hi,
We can try to configure this setting: under Control Panel\Appearance and Personalization\Display
Please check on "Let me choose one scaling level for all my displays" option.
This setting determines whether the automatic DPI-scaling of Windows 8.1 is enabled or not. If the setting is unchecked, Windows will automatically select scaling values for each display the PC is connected to.
For detailed information about what is changed on Windows 8.1 DPI Scaling, you can refer to this article:
Windows 8.1 DPI Scaling Enhancements
http://blogs.windows.com/windows/b/extremewindows/archive/2013/07/15/windows-8-1-dpi-scaling-enhancements.aspx
Hope these could be helpful.
Kate Li
TechNet Community Support

Change DPI scaling inside RDP session (2008 R2 / 2012 R2)

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