Change postalsoft user to admin rights

How do we enable a current Postalsoft user with admin rights? Currently, she doesn't have upgrade rights, some print options are greyed out... The originally installed Postalsoft is under a ex employee logon.
Is there a simple way to change over the rights?
Appreciate any help with this. Thanks. jb

JB,
It still sounds like there is a permission issue. Some settings are stored in the registry, and some of the printing options are stored in the Windows Printers folder. So when you say that they have Read/Write Administrative rights are you sure that all the folders were changed? As for the Presort options being gray it could be that the database is set to Read Only. To check that you can open a job and go to File > Properties > Document. Click on the Database Permissions tab. Make sure that Other's Rights are set to None and Your Rights are set to Read/Write. If this does not fix it please log a message for us in Support.
Below are the steps to log a message for support -
1. Go to http://service.sap.com/bosap-support.
2. Click on "Create a message / Contact technical support".
3. Under System Search, click the drop down arrow next to your installation and choose your system, and click Search and then click on the BOB link.
4. When creating a SAP message it is required to search for Notes. (Knowledge Base articles) to see if you can find an answer to your question without having to log the message for support. In the Search Terms area, type your question and click Continue.
5. If you do not see any Notes pertaining to your question click on Create Message.
6. Choose the correct Component for the product you are creating the message for. The component is the support Q that your call will go into so the correct team can assist you. To do this click on the icon next to the icon next to the Component window to see a drop down list.
7. Click the arrow by BOJ-EIM to see a more detailed list. By each component the names of the u201Cproductsu201D you are using are listed. Choosing the correct component will get your Message logged for the correct support team.
For example:
a. BOJ-EIM-COR is used for ACE, DataRight IQ, Match/Consolidate, IACE, and FirstPrep products.
b. BOJ-EIM-COM is used for DeskTop Mailer, Business Edition, Presort, PrintForm, Label Studio
c. BOJ-EIM-DEP is used for DQXI, Data Insight, eDQ Infa, SAP Siebel, PSFT, Oracle, Rapid Library
8. After choosing the component, fill in any remaining required/optional items. **Required fields under Problem Details are flagged with a red asterisk.
u2022 In the Short Text box, enter a brief description of the question or issue.
u2022 In the Long Text box, you can go into further detail about what you are seeing or questioning.
u2022 click Send Message.
Thanks,
Melissa

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Hi Willem,
thank you for the great post. It did the job very well.
Alex
>>> <[email protected]> schrieb am 1.8.2013 um 07:46 AM:
> arlorenz;2275156 Wrote:
>> Hi all,
>>
>> i checked the documentation but i could not found a possibility to
>> create an additional user with admin rights to access the Vibe
>> Management Console.
>> Does anybody know if this is possible and how to do this?
>>
>> Thanks in advance
>>
>> Alex
>
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>
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>
> I always create an vibe-admins group (local group) that gets the rights
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>
> Access for the zone can be set within the administration console:
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> ml
>
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>
>
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>
>
> Cheers,
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odama94 wrote:
..Is there any way to set this option programmatically, or via the JNLP API? If there was a way, it would be a security bug.
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Please , could you provide more information about your problem ?
Are you unable to create new databases ? The error messages would be appreciated.
I don't think that you have posted in the "good" forum , but for a moderator , it is difficult to find a better forum as we don't know what it is happening on your computer.
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We are waiting for your feedback to try to help you more efficiently.
Papy
Mark Post as helpful if it provides any help.Otherwise,leave it as it is.

Change postalsoft user to admin rights

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