Changing customer contact information and seeking help from customer care centre

Over the past few days I have tried to change my email contact address for CC.  Have made the change and pressed the button to have a verification email sent.  Nothing gets to me.  The account works and nothing is showing up even in my junk box.  Have then tried to contact the Customer Care Centre...  What product? Adobe Creative Cloud.  What topic do you need help with? > Sorry. No data available for this product at this time.  Catch 22.  One might be tempted to say "typical".  Not that tempted yet.

Hi Kelli, 
It was wonderful of your mother to purchase a Samsung Smart TV for you and I hope that you had a wonderful trip! It is truly disheartening to hear of the damage you state you found when you returned from your trip out of the country. 
Per our Return & Exchange Promise and assuming your mother falls under the standard 15 day return and exchange period, unfortunately we wouldn't be able to exchange this TV due to it being beyond the 15 day timeframe, but also as damaged items are considered nonreturnable. I apologize if this news causes you any dismay. 
With that said, if your mother should like to reach out as she is the original purchaser, I would be delighted to discuss this further with her. She may either register with the forum to either send me a private message or by sending an email to [email protected] with "Attn: Tasha" in the subject to ensure it reaches me in a timely manner. 
Respectfully, 
Tasha|Social Media Specialist | Best Buy® Corporate
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