HT1918 I'm trying to change my billing information and it's not letting me. Msg states contact iTunes Support. Please assist
I'm trying to change my billing information and it's not letting me. Msg states contact iTunes Support. Please assist
You can contact iTunes Support via this page and ask them why the message is appearing (these are mainly user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption
Similar Messages
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I am trying to edit my payment information. However, I keep getting a message to contact iTunes support to complete this transaction. What number do I call or what can I do online?
No promises, but you may get a way around this with a refund or something. Might as well check.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
My itones will not let me change my billing Information and I'm not able to update any of my apps.... How can I change it???
Have you tried here > Changing Account Information
http://support.apple.com/kb/HT1918
If no joy... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
I am trying to update my billing information and it is not allowing me to do so
I am trying to update my billing information and it is not allowing me to do so
Moving this discussion to the Adobe Creative Cloud forum.
Alyssa0909 please try utilizing a different web browser. I would also recommend reviewing Renew, extend, or restart your membership which discusses how you can update your payment information. -
I am trying to update my billing information and it sent me to this site. This site is not telling me what to do.
on ios device go to settings - itunes app stores - click on your apple id - select view apple id- and then enter password. - your billing info is in the account window.
on computer open itunes - go to itunes store - either sign in - or click apple id - view apple id - enter password - billing info under account window -
HT1918 I am trying to edit my billing information and am unable to do so. Please help!
I need to edit billing information and am unable to do so. Please help! Thank you!
on ios device go to settings - itunes app stores - click on your apple id - select view apple id- and then enter password. - your billing info is in the account window.
on computer open itunes - go to itunes store - either sign in - or click apple id - view apple id - enter password - billing info under account window -
New iPhone user here. I registered an Apple ID and tried to use it at iTunes. I was asked to enter billing information. After I did that, it shows a message "contact iTunes support". Same message appeared even I tried different credit cards even Paypal. Need help! Thank you.
http://www.apple.com/support/itunes/contact.html
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HT1918 I am trying to change my account information and it always says it does not match the bank
I am trying to update my credit card information on my account. When I my finished, I get a message that says it does not match my back informaiton, I don't know what else to do, help?
on ios device go to settings - itunes app stores - click on your apple id - select view apple id- and then enter password. - your billing info is in the account window.
on computer open itunes - go to itunes store - either sign in - or click apple id - view apple id - enter password - billing info under account window -
I am trying to purchase in a app and it will not let me. I have just changed my credit card details now I can buy in my apps. I have purchased from App Store with no problem . Please help
Contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html -
Tried to purchase Gems in King's Empire but I keep getting the message contact iTune Support to complete transaction.
Do exactly what it told you to do.
Contact itunes support -
am trying to purchase from clash of clans and i can't they told me to contact iTunes Support to complete this Transaction
So where is the problem? Contact iTunes support as they suggest and you should be able to complete your purchase. If the matter was serious you would not have received that kind of invitation.
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HT1918 i need help with changing my billing information
hi iv followed the instruction on how to change my billing details and a message on my iphone 5c saying, your payment method was declined. please enter another payment method, i dont understand whats going on im not sure if i owe the apple app store money but i carnt see how i could when iv always had enough money in my account to pay for the product iv purchesed, this is causeing me alot of problems as i can not download important app that i need to proform my job.
please help
ashleyWhat are you trying to use as your payment method ? If it's a debit card then I don't think that they are still accepted as a valid payment method in all countries - from this page :
You may be able to use other payment types in your country, like debit and Maestro cards.
which implies that they are not accepted in all countries, and there have been a number of posts about them being declined.
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management -
I have tried to update my billing and account information which I was able to but in the billing section it keeps saying that the info doesnt match the bank info and the only thing was that the credit card had expired and I am still using the same one but cant buy a song, keeps saying its not correct.
Ok, so I finally got help on this issue. Basically, I had tried to edit my credit card information, and it secretly locked my account. After finally getting a hold of a representative through the chat service on the support site, I was able to get this fixed. I had been previously helped by someone through e-mail, but that was a complete waste of time. Go for the chat service, it's a million times better. They were able to release the secret block on my account...from trying to change my own information so that I could change it and be on my way. Anyway, I hope this helps.
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Hello after changing my billing information my account is still not working. I think the sistem is still looking for my old billing info. and that info is not working anymore. will you please check it and advise.
Welcome to the Apple community.
I have asked for your email address to be edited out. Post your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile.
If you have already changed your account information with Apple at my Apple ID, in order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID) -
Trying to make in app purchase and it keeps telling me I have to contact apple support. Any hints?
Trying to make in app purchase and it keeps telling me to contact apple support. Any hints?
Contact iTunes support.
https://ssl.apple.com/emea/support/itunes/contact.html
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