Charged 3x for the same song

Does anyone know how to get a refund or a credit? I was charged 3x for the same song.

http://support.apple.com/kb/HT1933

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HT204088 what do I do if I am charged twice for the same song?

What do I do if I am charged twice for the same song?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201303 I was charged twice for the same song how do I get reimbursed?

I was charged twice for the same song how do I get reimbursed?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

HT201359 How come I've been charged 5 times (99p each ) for the same song, downloaded to my 5c as a ring tone????

Why have I been charged 5 times for the same song on by iP
hone 5c?

Hey there 261064Rian,
It sounds like you may need to report an issue with these purchases using the information below:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for using the Apple Support Communities!
Cheers,
Braden

I originally purchase a ringtone on Jan 10, 2013 - it is no longer on my i-phone and it is not stored any where. I have another purchase on my credit card statement for the same song on a different date?? How do i get the ringtone on my phone?

I originally purchased a ringtone on Jan 10, 2013 and it is not longer on my i-phone 4s! I have another charge for the same song and there is still no way to set as ringtone!

Hello
Try restoring the device and setting up as new.
If it is still shows an iCloud activation lock, then it's on an iCloud account
The wrong device was removed from an iCloud account.
Check any other Apple IDs you might have at
iCloud.com
Get signed into them and remove that device.
I wish this was the first time I seen this.
Best of Luck

HT1491 If I purchase one song from an albumn in iTunes, but later want to purchase the entire albumn, does iTunes give credit for the single song purchased, or will I be charged once for the single song, and then the regular full price for the albumn?

If I purchase one song from an albumn in iTunes, but later want to purchase the entire albumn, does iTunes give credit for the single song purchased, or will I be charged once for the single song, and then the regular full price for the albumn?

Welcome to the Apple Support Communities
You'll purchase the rest of the album, so you'll pay the same as the cost of the album but without the cost of the previously purchased song

Don't charge twice for the same program.

Hi,
Apple and I are already well acquainted. You are currently taking my money while I am downloading Lost. Why does my buying login not work for discussions? With a single mouse click I can buy programs or songs. It takes thousands to get to support. As a customer service, please fix this egregious bug and tell your support hand what your revenue hand is doing.
Please don't double charge me for the same program. I downloaded Lost's second season, first episode to see if I liked it. I do like it and have decided to download the entire season. Please don't make me download 23 individual episodes to iTunes (at much greater cost) when you already know that I have purchased the first one (your spell checker objects to iTunes???). I am downloading into your I tunes program so you should be able to recognize that it is already there, paid for and licensed.
Once you have read a news paper, you either put the remains in your bird cage or recycle it. It would be unconscionable to charge for 2 copies of the same paper. Please fix this revenue enhancing bug (?).
Thirdly, please give preferential downloading speed to the first program downloaded when downloading an entire season. Don't make your paying customers wait for 3 program downloads before being able to view the first one.
Fourthly, please establish a [email protected] email address and add a link for it to your support web page. Stop making disappointed customers waste time wading through your labyrinthine and duplicate login procedures.
Cordially,
BrianP
Godzilla Windows XP Pro noyfb
Godzilla Windows XP Pro
Godzilla Windows XP Pro noyfb

First, we're pretty much all just your fellow users here. Feedback to Apple should be send through the appropriate feedback page.
Second, the pricing policies are mostly under the control of the content owners. They are almost certainly the ones that don't want to allow for credit for parts of a season pass already purchased. So your complaint is probably best directed to the networks.
Once you have read a news paper, you either put the remains in your bird cage or recycle it. It would be unconscionable to charge for 2 copies of the same paper. Please fix this revenue enhancing bug (?).
Buy an issue or two of a newpaper or magazine off the newstand. Decide you like it and want to subscribe. Ask the newspaper or magazine for credit for the issues you already bought. What results do you get?
Third, support for the iTunes Store is easily found, with a maximum of just four mouse clicks. Select the iTunes Service and Support under the iTunes Help menu. Click the " iTunes Store Support" link. Select the appropriate topic (which may take an extra mouse click to select the appropriat tab first). You'll find a web form at the bottom of each of those pages through which you can contact the iTunes Store customer service group. Or click on the Support tab at the top of every Apple web page. Select "iTunes + iPod". Select "iTunes Store". You'll be in the same place as above. Pretty simple, IMHO.
Finally, I had no problems using my iTunes ID (which is not the same as the ID I use here on a daily basis) to set up my access to the Discussions. It took all of two minutes and a few keystrokes. So I'm not sure what you found to be so onerous. But again, if you feel it was a problem, use the feedback link I posted above.
Message was edited by: Dave Sawyer

Sideways and Vertical displays different for the same song

When I play music on my iPod touch 4th generation, the name of the song appears normally in the vertical position, but the first word is omitted in the sideways display. ("Awake And Alive" displays as "And Alive" when sideways.) How can I fix this?

Hello Beverly,
Thank you for the question. I would be concerned too if I received two emails for the same purchase.
I suggest checking your purchase history in the iTunes Store to see if there are two separate charges listed for this song. Use the steps in the following article to check your purchase history in the iTunes Store:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/HT2727
If you do in fact see two separate charges for the same song, you can report the issue to the iTunes Store using these steps:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT204053 my wife and i have seperate itunes accounts is there a way we can link our accounts to share songs so we dont have to pay for the same song twice?

When the first ipad came out i set it up and created an itunes account, since then she got an iphone and an ipad and everything was good. I had an android but wanted to try out the iphone. When i set it up ut jumpled all of our contacts, apps, and everythin. it was a mess.
Since, i purchased and ipad 2 and an iphone and to keep our stuff from combing i used a different computer and created an new apple ID for myself so our info wouldnt combine, I was wondering if i did the right thing or if i should have went about it a different way. I was going to see if there was a way when she purchased a song i could get it. I dont want to pay for the same song twice and only want to share songs. If i cant do this can i copy her library and paste it into my itunes??
Any help wouldl be greatly apprecieated we both have icloud set up but i cant figure out the best solution.

Welcome to the world of digital media. Your can't really transfer it. I don't know what the rules are about transferring to your spouse but I do know that in some cases when you die, your heirs cannot inherit your digital media. This is why there is still an advantage to buying the CD since the usage rights belong to whomever holds the physical media.
A possible workaround is to burn the songs to a music CD with yout account (tracks only without song titles) and then having your wife upload it as a regular music CD onto her account. It's been a while since i've done this so I'm not sure if it would work now.
Please note that I'm not advocating copyright and/or TOS violations. I'm only suggesting ways to copy music for your own personal use which has traditonally been permitted. I only did this because I wanted to convert iTunes songs to mp3 files so I could burn them onto a data CD for use in my car. It would make sense that since married couples are a joint entity, this would be personal use.
Also, I'm not a lawyer so don't take this as legal advice.

I bought songs on my laptop which synced to my iphone and iPad. But I can't find them on itunes library on my home computer. However, when I click download for the same song it says it has already been purchased. How do I find it on home computer?

I bought songs on my laptop which synced to my iphone and iPad. But I can't find them on itunes library on my home computer. However, when I click download for the same song it says it has already been purchased. How do I find it on home computer?

Is your "home computer" the same as your laptop or are these two different machines?

I was charged twice for the same order!

I was charged twice for the same item; once for my online pre-order through BestBuy.com and again when I picked up the item at the Best Buy Store.
I pre-ordered an Xbox One - Day One Edition from BestBuy.com on 09/02/2013. I scheduled to pick up the item at the Best Buy Store in Eden Prairie after the Microsoft release date of 11/22/2013. On 11/25/2013 I arrived at the Eden Prairie Best Buy excited to pick up my Xbox One - Day One Edition.
The Best Buy staff had difficulty linking the pre-order to the in-store pick up. They couldn't confirm if I already paid for the item through BestBuy.com. They asked for my various email addresses and phone numbers and I was required to show them my ID which matched the name on the sticker which was placed on the side of the pre-ordered item. I waited 10-15 min at the checkout until the 3 Best Buy employees troubleshooting the transaction were satisfied. Little did I know, I was being charged twice for the same item! Once for my online pre-order through BestBuy.com and again at the store when I was picking up my item! The worst part is that during the confusion during the in-store pickup, the Best Buy staff created a new transaction ticket to complete the checkout. This created a new entry in their system which claimed that I picked up two Xbox One - Day One Editions! I would like to point out that the Day One Edition could only be obtained through the pre-order process, and only one pre-order was allowed per person! (This was Best Buy's Policy) My transaction involved only one pre-order number! (removed per forum guidelines) This makes it impossible to sell me (2) Xbox One - Day One Editions.
On 11/25/13 I received 2 paper documents along with (1) Xbox One - Day One Edition with serial number: (removed per forum guidelines) from the Eden Prairie Store.
1. A Best Buy Pick-up Acknowledgement for $536.36 for order number (removed per forum guidelines). This document did not contain a serial number for the item. The document was printed at 6:31PM.
2. A standard Best Buy receipt for $536.36 printed at 6:35PM. (4 minutes after the first document) This document did contain a serial number for the item: (removed per forum guidelines).
Now for the two charges:
1. The first charge on my card ending in 8754 was on 11/22/13 for $536.36 from BestBuy.com.
2. The second charge on my card ending in 8754 was on 11/26/13 for $536.36 from Best Buy Eden Prairie.
I noticed the additional charge error after I returned the item (that I was charged twice for -Serial Number: (removed per forum guidelines) on 01/02/14. I checked my account to make sure I was refunded and I noticed I was charged twice. At this time I spoke with the Best Buy Customer Service at the Best Buy Eden Prairie Store. They recommended I call the Best Buy number on the receipt to sort it out. I called the number and due to the holiday congestion I was unable to connect with a Best Buy Representative after waiting for an hour. I again contacted the Best Buy Customer Service at the Eden Prairie Store and they recommended I file a claim with my bank.(Wellsfargo)
I filed a claim with WellsFargo ((removed per forum guidelines)) but after 4 weeks the issue did not get resolved.
After the Wellsfargo claim failed I filed two new claim numbers with Best Buy in hopes that working with Best Buy:
1. Best Buy Claim # (removed per forum guidelines)
2. Best Buy Claim # (removed per forum guidelines)
I also printed the following documents on 06/1/14 and presented them to the store manager for review:
-Bank account statement showing the two charges 4 minutes apart.
-A Best Buy Pick-up Acknowledgement
-A standard Best Buy receipt
-The return slip from the return on 01/02/14.
-Screen captures of my email pre-order acknowledgement
-Screen captures of my email pick-up acknowledgment.
After spending 2 hours at the service desk I was denied a refund because Best Buy claimed two Xbox One -Day One Edition's were purchased by me, 4 minutes apart, however, Best Buy could only provide one serial number for the transaction. I stated that the claim could easily be settled if they provided the two serial numbers in their system that were sold to me with my signatures. They could not. It is frusterating as the customer because I know there was only one serial number involved in the transaction.
I then filed a claim with the Better Business Bureau. Best Buy responded that their records show no inventory adjustments therefore they will not issue a refund. To prove that they sold me two xboxs they could simply provide the two serial numbers that they received payment for. Best Buy will not do this because they know they only have proof of one serial number in the transaction.
I consider Best Buy's response unethical. I don't want to believe that they are in the business of stealing but their lack of understanding and willingness to entertain the possibility that they made a mistake is convincing me otherwise. If you can't prove you sold two items, you have no business in charging for two items. I can prove that I have been charged twice in error. I was also disappointed that they did not address the facts in my claim. Best Buy is losing a customer of over 20 years.
Thank you for your time in reading my message.

Hello Consumer777,
I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
Thank you for sharing your feedback on the forums.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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HT201359 I was billed twice for the same song?

Who do I contact for being billed for the same song twice?

Mistakes happen... contact iTunes Customer Support and report the problem.

HT3702 I was charged twice for the same purchases

I was charged twice for the same groip of purchases how do i get my money back?

You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I bought an application 10 months ago. When I did an update on my ipad, I needed to re-download, and Apple charged again for the same Applicative.

I bought an application 10 months ago. When I did an update on my ipad, I needed to re-download, and Apple charged again for the same Applicative.

Did you follow the directions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Charged 3x for the same song

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