Charged for afl live usage during trial period

I cancelled my afl live pass trial before the 2 week free trial expired and yet my credit card was debited for 2 weeks afl live pass subscription. I hope this is just a billing error. Is there a Telstra contact point for alf live pass billing/accounts, and if so what is it? So far, I have been on one great big merry go round trying to resolve this issue.

Hello Phil, Sorry to hear of your issue. I hope that 24/7 Live Chat can assist youhttps://livechat.telstra.com/TCOM:AR:MyAccount:Assisted:Registration:Tool?red=social-care-LSW:8qpr Possibly, one of the Telstra staffers here may be able to point you in an approriate direction.I would have thought Accounts would adjust this I hope this is of some guidance.RegardsProfessor PhoneI'm not a Telstra employee. I have been a mobile subscriber since 1963.If my advice has been helpful, a Kudo "tick" would be most appreciated.If my advice has solved your problem, please also mark it as a Solution

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Charged for broadband over usage but still below l...

Hi guys,i hope someone here can help because i'm getting nowhere with bt helplines. At the end of january this year i changed from bt total broadband 1 to infinity. My old broadband limit was 10gb but i usually went over by 2 or 3 gb which i was obviously charged for, no problem there. With my new infinity package my allowance was increased to 20gb per month which was plenty enough for me.however,mybt usage monitor is still showing me to be on the old 10gb package.
Despite several live chat sessions and phone calls(the last one 2 weeks ago informing me i had 40gb usage) i'm still being charged for going over my 10gb allowance.i've even sent them,as requested , a screen shot of my usage monitor!! Why on earth would i have to do that? My latest bill arrived this morning with charges added for over usage.
Can someone please advise me of how to sort this problem out. To make things worse i'm now going to the dentist!
Thanks in advance,
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Hi Cheesed-off,
Welcome to the community forum. I would like to take a look at your account. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Product Key for Windows Server 2008 R2 Trial Period

We have downloaded the trial version of Windows Server 2008 R2 from the Microsft web site. We have installed it but we never received the product key for the trial period.
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Click Start, and then click Command Prompt.
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Been charged for additional broadband usage & don'...

I have 2 broadband connections into my house. One is a BT infinity line with 40gb included & The other is an unlimited business line through another company.
We've had the infinity line for just over a year & originally the only devices connected to it were the BT Vision box, my sons ipad & my sons iphone. Mine and my husbands devices are all connected to the business broadband. We connected my sons to BT as a way of monitoring his usage but he's only 9 so we weren't anticipating huge usagev through it. Since Christmas my parents smart phones have been connected to it but they are only in our house for 2 hours every 2 weeks or so and as they are in their late 70's they're not playing games or downloading on them
On January 13th I had an email saying I was at 28gb and then on the 19th one to say i was at 36gb. I didn't think too much about it. Then on 18th Feb I had an email to say I'd used 72gb in January. I should probably have looked into it more closely at the time but I've been battling cancer so it really didn't rate high on my priorities at the time. However when I got an email on 12th April saying usage for the April was already at 28gb I told my husband to disconnect my sons devices from the BT Internet and connect them to our unlimited broadband. Despite him doing thisI got another email on 14th April saying we were at 36gb and then yesterday I got an email to say we had used 58gb in April. Struggling to understand how we can have used 22gb with no devices connected to it apart from the BT vision box and maybe one or two phones for a handful of hours.
I've spent 2 hours on live chat tonight with a very nice person in what I presume was India from his name & he sent me a day by day breakdown of my usage for the past 30 days. Interestingly it showed 3.5 gb of usage on a day that my son and I were staying in a hotel & my husband was out at work all day. This also shows usage this month so far of over 16gb with virtually nothing other than BT vision connected to it all month. The gentleman on livechat suggested someone else might be using our broadband but I'm not sure how this can happen. Other than that he couldn't suggest anything to help me resolve this issue. I am obviously disputing the additional charges I have incurred.
Can anyone help me as I'm at a total loss what to do next

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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If it is needed as a future reference, if you have an issue with an activation/deactivation, contact Adobe Support either by chat or by telephone:
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Charges for Broadband - during fault

Late December and into early january my broadband usage was excessive - diagnosed as faulty hub. Fault resolved on 6th Jan when new hub installed. I can't get suitable re-assurance via the many online chats and voice calls I have had with BT that I will not be charged for exceeding 40GB usage in BOTH december and January.
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Please could you take a look at my account and assure me that I will not be charged for exceeding 40GB in December 13 and January 14. Only once in the last year have we ever exceeded 40GB.
I hope you can assist
Solved!
Go to Solution.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Broadband over-usage - being charged for first mon...

Hi there,
Last month I went over my broadband usage on option 2, but was informed at the time that I wouldn't be charged for this as you only get charged if you go over again. I've now upgraded to option 3 so this won't happen again. However, I received an email this morning saying that I will have to pay £40 for going over during that first month period.
The chap I spoke to on the phone said not to worry as I've already been told I won't be charged but I would really like confirmation that this is the case as I cannot afford to pay this money. As far as I'm concerned, that was first month usage and I shouldn't be charged.
Many thanks, Adam.
Solved!
Go to Solution.

BarnabyMoo wrote:
Hi there,
Last month I went over my broadband usage on option 2, but was informed at the time that I wouldn't be charged for this as you only get charged if you go over again. I've now upgraded to option 3 so this won't happen again. However, I received an email this morning saying that I will have to pay £40 for going over during that first month period.
The chap I spoke to on the phone said not to worry as I've already been told I won't be charged but I would really like confirmation that this is the case as I cannot afford to pay this money. As far as I'm concerned, that was first month usage and I shouldn't be charged.
Many thanks, Adam.
Hi Adam. You are correct, you should not be charged the first month:
"If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5 per 5GB. Charges will apply from the second month you exceed your allowance and will be shown on your BT bill."
You can read all about it here:
http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
toekneem
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Oct 10, 2011 2:13 PM I downoland game Zombi Farma for free but I paid 239 dkk.     Here is answer from The Play Forge:        Hi Anna, first of all, please check your receipt again, if you've purchased anything else during the period it might appear as

Oct 10, 2011 2:13 PM
I downoland game Zombi Farma for free but I paid 239 dkk.
Here is answer from The Play Forge:
Hi Anna,
first of all, please check your receipt again,
if you've purchased anything else during the period it might appear as if it's related to Zombie Farm (Apples receipts are a bit hard to read to be honest.)
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You'll find it at http://www.apple.com/support/itunes/
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Ana here is receipt from my email:
Billed To:
                                   [email protected]
                                                   Anna Szczawinska
             Arildsgard30 , sttv
                                       2700 Bronshoj
                      DNK
Order Number: M2M4K45SK5
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           Billed To: MasterCard .... 9754
Item
Artist
Type
Unit Price
                                            Zombie Farm, 50 Brains, Developer: The Playforge, LLC
                                                                                                                      Report a Problem
                                           The Playforge, LLC
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239.00Kr
Order Total:
239.00Kr
                                                                    Please retain for your records
              Please See Below For Terms And Conditions Pertaining To This Order.
              iTunes Store
              You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
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The Zombie Farms game is free but "in App" purchases during game play are not. You are being charged for the purchase of "50 brains" not for the game itself.
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Did you give your iPod to your children to play this game?
Also, this is a user-to-user technical help forum you aren't speaking to Apple or Play Forge here. We are all just users like you here and can't issue any refunds.

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Hi Colin,
What error do you get exactly?
I'd recommend having a look at our FAQs http://www.afl.com.au/livepass/faq
From the look of things, the current version of AFL Live Official App is supported on the following operating systems and devices:
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iPhones:
iPhone 4S
iPhone 5
iPhone 5C
iPhone 5S
iPhone 6
iPhone 6 plus
iPads:
iPad 3
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iPad Air
Android smartphones - 4.0 and above
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HTC One
Samsung Galaxy S3 LTE (GT-I9305T)
Samsung Galaxy S2 (GT-i9100T)
HTC One XL
Samsung Galaxy S5 (G - 900i)
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Samsung Galaxy Note 4
Sony Xperia Z1
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Telstra Dave
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"The Mac OS X Lion Up-To-Date upgrade is available at no additional charge via the Mac App Store to all customers who purchased a qualifying new Mac system from Apple or an Apple Authorized Reseller on or after June 6, 2011. Users must request their Up-To-Date upgrade within 30 days of purchase of their Mac computer. Customers who purchase a qualifying Mac between June 6, 2011 and the date when Lion is available in the Mac App Store will have 30 days from Lion’s official release date to make a request." See below:
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HI, I want to cancel my 30-day free trial period for Adobe Creative Cloud.
Please, assure me you won't start charging me after the free trial period.
Thanks

alexacaesco wrote:
HI, I want to cancel my 30-day free trial period for Adobe Creative Cloud.
The customer support should be better. How are we supposed to contact you guys if there is no phone number for the USA?
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Charged for afl live usage during trial period

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