Charged for items I did not ask for and refuse to refund

I signed up for a bundle back in Sept of 08, which during that time I called a few times because I was charged for channels I did not want or sign up for, they did refund those or at least parts. However now I notice that I am being charged for 6.99 home wire maintence, I did not ask for this, so I called and they said we can't refund that, I asked how long it had been and they said since sept of 08 when I signed up...however vz signed me up for paperless statements, I did not ask for that and when I look at my bill online I cannot see the wire charge unless I go to download paper bill, i thought they were the same thing as what I was seeing online, so I never loked at them- they refuse to give me my money back - they said they sent a welcome letter when I signed up witht his on it, I did not see anything about this. Anyone else have a similar problem? My friends have all had over charges with their bundles. But I do realize this goes way back, but these charges where soemthing I had to basically hunt for, they were not on my online bill that I normally see. Their supervisers refuse to help, any suggestions how to get my money back? They should not be allowed to do this to people?

Hi aa16346....hmmm? allow me to contact billing for you in order to come to a resolution. In a private message please send me your billing account number so I can look into this for you. Sorry for this frustration. Allow me to help, thanks.
Constance
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

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$300 charge for the phone i did not ask for!!!

Hello,
my name is Irina , phone number xxx-xxx-xxxx.
I came to a Verizon store (Harbor east branch on Fleet street, Baltimore., MD) two months ago to purchase screen protectors for my iphone. Before i left the assistant asked if there was anything else they could help me with. I said the home button wasn't working properly so they offered to take a look at it.
After inspecting the iphone the assistant said the issue could not be fixed and offered to order a replacement iphone for no additional charges, since the inspection had not detected water damage.
I gladly agreed! Received my replacement ipone, mailed the old one back. it was two months ago.
Now two months later i see a $299 charge for the replacement phone i received in march because they detected water damage in my old iphone.
How ridiculous is that? I did not ask for it. If i knew there was a chace of water damage why would i risk a $300 charge replacing my iphone when i could just wait a few months for the iphone 5 free upgrade?! My old phone worked fine, except for the home button being not sensitive.
And now you're expecting me to pay $300 for what?
The store has to take responsibility for this. The charge needs to be taken off my account. My whole family and i have been verizon customers for 5 years and i cant believe this is happening now!
If no action is taken to resolve this problem im going to file a complain to FFC Better Business Bureau.
I'm hoping to hear from a verizon representative as soon as possible. Customer service on the phone would not help.
I can not believe how difficult it is to find contact information to get in touch with the right people who will be in position to help.
Thank you for your coordination,
Irina
>Personal info removed<
Message was edited by: Verizon Moderator

So, my son's iPhone 4s was having issues with the power button and the home button. I bought it less than a year ago and have also purchased the insurance. That said these kept sticking and didn't work, so we took it into the Verizon store where a sales clerk took it to the back and after 15 minutes came back to tell us that his iPhone was broken, and that the problems were common and we could get a new phone under the warranty. We asked 5 questions along the lines of are you sure? They said yes. They looked up our information and NOT ONCE did they advise us to go thru the Insurance option that I pay $9.99 a month for. This issue would be covered by warranty for SURE! They gave us a box to ship it back to Verizon in, ordered him a new phone, and wala it came in the mail 3-5 days later. THEN 10 days AFTER that, I get an email from Verizon telling me that they "disallowed" the warranty claim as the issue was not due to a malfunction of the phone but some kind of damage -- which then they included a picture of (and the picture did NOT even show on the email). They also wanted me to know that I would be seeing a $299 charge for the replacement phone. I didn't even PAY $299 for the original phone back when I bought it - there was a $199 promo deal going on. I called customer service - what a CLUSTER! They pulled up the email and could SEE the picture I couldn't - and the notation apparently saying that the phone had suffered WATER DAMAGE. This PHONE has been treated like GOLD -- it never had ANY Water damage, they are just trying to get out of honoring the Warranty. WHY would the service tech @ the Verizon store tell us it was a common issue covered under warranty AFTER inspection? WHY would he tell us that it would be taken care of and to send the phone into Verizon with a new replacement on the way?? The Customer Service person then shared with me "oh - I see you have the Asurion Insurance" - I said YES, I did get that when we bought the phone. She said we should have SENT the damaged phone thru Insurance for replacement. OMG! We RELIED UPON THEIR OWN employee to discern the nature of the issue. If they had looked up the account and saw I had insurance, why did they not go that route? What a *****. So net net - I AM NOT PAYING $299 for that phone - they can send me to a collection agency. Honestly what a racket and what kind of employees are working there - incompetent. I will NOT pay for that phone. The worst case should have been I had to pay the insurance deductible, but we relied on the Verizon store employee to diagnose the problem and provide recommended action - which WAS WRONG!

I have purchased bag of gems for game clash of clans. My credit card was charged twice but i did not receive any bag of gems

I have purchased bag of gems for $9.99 in game clash of clans. I saw the message ithat the order is not completed, i did it again, my credit card was charged twice but i did not receive any bag of gems. Please advise

If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT1386 I have a new iPhone and want to purchase a ringtone on iTunes. It keeps asking for answers to a question that I did not set up and don't have the answer for. How do I get pass this dilemma?

I have a new iphone and want to purchase ringtones from itunes. Itunes is asking answers for security questions I did not set up and I can't answer them. How do I get past this to be able to purchase. I can purchase songs on my MAC and sync but itunes doesn't give the option to purchase ringtones on the MAC, just the iphone.

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007)

HT1848 I rented four movies on my mac and then transfered them to my iPad, i then did an update to my iPad, now the rentals are not on my ipad nor my mac. I did not watch them and I was charged for them. How do find them and transfer back on my iPad

I rented four movies on my mac and then transfered them to my iPad, i then did an update to my iPad, now the rentals are not on my ipad nor my mac. I did not watch them and I was charged for them. How do find them and transfer back on my iPad

If you moved them to your iPad then they will have been removed from your Mac. If they are no longer in the iPad's Videos app following the update then you will need to try contacting iTunes support and see if they will let you re-download them : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Activity app did not ask me for set up

When I launched the activity app for the first time, it did not ask me for my stats (gender, etc.) it it should have according to the guided tour. Hard tapping on the app only allows me to customize calorie goals.
How do I set this app up?

Hi mapex_venus,
After reading your post, I went through the Apple Watch User Guide and found the steps to adjust your personal info:
https://help.apple.com/watch/#/apd7d17e9500
Apple Watch uses the information you provide about your height, weight, gender, and age to calculate how many calories you burn, how far you travel, and other data. In addition, the more you run with the Workout app , the more Apple Watch learns your fitness level—and the more accurately it can estimate the calories you’ve burned during aerobic activity.
Your iPhone GPS allows Apple Watch to achieve even more distance accuracy. For example, if you carry iPhone while using the Workout app on a run, Apple Watch uses the iPhone GPS to calibrate your stride. Then later, if you’re not carrying iPhone, or if you’re working out where GPS is unavailable (for example, indoors), Apple Watch uses the stored information about your stride to measure distance.
Update your height and weight. Open the Apple Watch app on iPhone, tap My Watch, tap Health, Weight, or Height, and adjust.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D

Haveing Problems with Outlook express did not ask for it do not want it, pleasetell Us in an email how to disable it as it *up my computer

You have put outlook express into our computer we did not ask for it we do not want it.
Please tell us how to disable it so we can send files like before through aol.
[email protected]
''edited for language - TonyE''

Mozilla would not have installed Outook Express on your computer, they do not offer Microsoft programs. This would have been something that you or somebody using your computer would have installed.
Check the Windows control panel add/remove programs for Outlook Express, you should be able to uninstall it from there.

HT5622 i ordered amovie called despicable me however was charged twice only ordered it once would like my credit card for the second purchase reversed and other charges added which i did not authorize

hi there i order despicable me 2 howver notice i was charged 2 times and only ordered the movie once also have several charges done on dec 7 for 18.87 several times which i did not order anything that day off of itunes i would like my cc charges reversed as i did not AUTHORIZE THOSE CHARGES

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support.
You've checked the purchase history on your account to see what the 18.87 charges were for (they may have been from a day or 2 before the Dec 7th), and nobody else has acess to your account or devices and may have made them ? It not then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1424 I have been billed for an item I did not want and did not intentionally purchase, How can I get this reversed.

I have been billed for an item I did not want and did not intentionally purchase.
How can I get this reversed?

All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT5622 Yesterday I wanted to download a FREE app and it asked me to confirm my cc info so I did not sure why and it took 6.89 out of my checking account for a FREE app! I would like to know why it would do that?

Yesterday I wanted to download a FREE app and it asked me to confirm my cc info so I did not sure why and it took 6.89 out of my checking account for a FREE app! I would like to know why it would do that?

Contact iTunes support & ask them:
http://www.apple.com/support/itunes/

Why is Apple putting music on my iPhone that I did not ask for and do not want ?

I have a Mac Pro and an iPod Classic that I use for my music.
I noticed today that some of my purchased music was on my iPhone iTunes app. I did not ask for these to be installed.
Also, I noticed that when I tap on a song, sometimes it plays, sometimes nothing happens.

Do you mean this
No.
These are thousands of songs that I purchased using my Mac Pro. I sync my iPod Classic with a USB cable to move the songs to the iPod.
Now, my purchased songs (not the ones imported into my Mac Pro using a CD), are in my iPhone. I do not use the cloud. I have been very careful not to sign up for anything related to the cloud.
I'm trying to figure out why Apple is forcing this on me.

HT1725 I need a refund for a Item I did not receive $1.49 credit to my account.

I need a refund for a item, I did not receive $1.49 need to be credit back to my account.

These are user-to-user forums, you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do I uninstall webmail notifier that I did not ask for in the first place? It is really slowing dowon my computer.

Hi there. Just yesterday my computer seemed to be running slower and wants to open up WebMail Notifier for Firefox. I did not asked for it to be intstalled in the first place and am wanting to know how do I get rid of it. Any help would be grateful.
Keeoamna

I figured it out! Click on the Orange 'Firefox' tab on the upper left hand side of the Firefox browser, Choose 'Options', then deselect 'Yahoo! toolbar'.

HT1933 ITUNES CHARGED ME FOR THE SONGS APOLIGIZE I REICEVED IT, YOU ARE NOT ALONE I RECIEVED IT, VOICEMAIL ALERT I RECEIVED IT , THEY CHARGED ME FOR ANOTHER VOICEMAIL ALERT WHICH I DID NOT RECEIVE. I NEED MY REFUND I CALLED THE BANK.

WHICH I DID NOT RECEIVE. I NEED MY REFUND I CALLED THE BANK

I'm not entirely sure what you mean, but you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For future info, typing all in capitals is considered shouting, and may mean that people don't reply to your posts.

HT3702 I have never ordered anything. Everything in this list. Press to edit. To purchase anything from this game. Answer "No" for the transfer of the game. It has cost me a lot of money. I did not like it and would not pay this amount. For games that

I have never ordered anything. Everything in this list.
Press to edit. To purchase anything from this game.
Answer "No" for the transfer of the game.
It has cost me a lot of money.
I did not like it and would not pay this amount. For games that are too expensive.
Billed To:
[email protected]
preethep notate
Bangkok
Bangkok 10400
THA
Order Number: MHBG76LW0Z
Receipt Date: 22/05/12
Order Total: $49.99
Billed To: American Express .... 7009
Item
Developer
Type
Unit Price
Real Football 2012, Suitcase full of coins
Report a Problem
Gameloft
In App Purchase
$49.99
Order Total:
$49.99

This is a user to user forum. Apple is not here. Apple does not read here. Apple does not post comments or answers here.
Use the Report a Problem link on the receipt to contact customer service.
Also, change the password for your Apple ID connected to this account and perhaps remove the bank card information until you have this resolved.
Manage your Apple ID -
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

Charged for items I did not ask for and refuse to refund

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