HT5622 i ordered amovie called despicable me however was charged twice only ordered it once would like my credit card for the second purchase reversed and other charges added which i did not authorize

hi there i order despicable me 2 howver notice i was charged 2 times and only ordered the movie once also have several charges done on dec 7 for 18.87 several times which i did not order anything that day off of itunes i would like my cc charges reversed as i did not AUTHORIZE THOSE CHARGES

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support.
You've checked the purchase history on your account to see what the 18.87 charges were for (they may have been from a day or 2 before the Dec 7th), and nobody else has acess to your account or devices and may have made them ? It not then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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HT2534 If i don't have a credit card can i still purchase songs and other apps that are not free?

i don't have a credit card can i still purchase an album?
if i can, will the bill of the album be added to my monthly bill?

I'm not sure what you mean by 'added to my monthly bill', there isn't a 'monthly bill' for iTunes. If you want to download paid-for items from the stores then you need a payment method on your iTunes account e.g. credit card, Paypal (if you are in the US), iTunes gift cards

HT4009 there was a purchase made on my itune account which i did not authorized..how do i resolve this issue?

there was a purchse made using my itune account for the amount of 99.00 plus tax.. I did not authorize the purchse. it was an in-app purchase.. We do not even the app on our ipad or itouch. i tried to cance the purchase but itune store... just referred me to a website where.. its hard to nevigate the site. I want to cancel the purchase who do i talk too.

Change your password and alert your credit card company - discuss reimbursement with them.
If you would like to contact itunes support, then click Support at the top of this page, then click the link under Contact Us.

I was charged no my credit card for the app store and i am not able to login, i tried to use the forget password options but it isnt going through

i was charged no my credit card for the app store registeration and i am not able to login, i tried to use the forget password options but it isnt going through
Apple id : [email protected]

If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I would like to sign up for the HP online classes. But it does not allow me to.

I would like to sign up for the HP online classes. But it does not allow me to. Each time I click on the button I get an error message from internet explorer.

Hi Kathleen: Can you tell me what version Internet Explorer you are using? In the mean time you can sign up for classes by visting web-site. http://h30187.www3.hp.com/?tab=atHome&jumpid=hpr_R1002_USEN Ounce you signed in the rest of the stuff is done through e-mail. I can only give direction on how to set setting in Internet Explorer 8. Internet Explorer 9 I would have to go to MSN.com Read all the website pages and watch all the demo videos. Buy the way is this a new computer? If so in your Internet Explorer favorites all HP links are listed in HP file. They are preprogram in the computer. Just click on link that has a line on the bottom. Web page will open to sign up for classes.

TS3474 Ipod is showing a unhappy face with the apple website for the iPod support. I have reset it but this did not work. any suggestions?

Ipod is showing a unhappy face with the apple website for the iPod support. I have reset it but this did not work. any suggestions?

See here: iPod displays a sad iPod icon
And here for more troubleshooting.
https://discussions.apple.com/message/2369954?messageID=2369954#2369954
B-rock

HT3702 I have two charges to my credit card for the same dollar amount at two different times. First on 2/27/14 & second on 3/25/14 for $4.34. today's is pending payment and last months has been removed form my account. I have not purchased anything.

I have two charges to my credit card for the same dollar amount at two different times. First on 2/27/14 & second on 3/25/14 for $4.34. today's is pending payment and last months has been removed from my account. I have not purchased anything.

If they are regular payments for the same amount then it sounds like you have an auto-renewing subscription - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

My bank statement shows 5 transactions to itunes yesterday which i did not authorize how did this happen?, my bank statement shows 5 transactions to itunes yesterday which i did not authorize how did this happen?

my bank statement showed 5 transactions yesterday I did not authorize how could this happen?

iTunes Store: What to do if your account has been compromised

Working with the MS Word iPad and other office apps: Onscreen keyboard will not minimize

With Microsoft's announcement today of allowing limited editing capabilities in their mobile apps, I installed the updates on my iPad. So far, everything works great...with one exception: The onboard keyboard will not get out of the way...won't
minimize.
I have last year's iPad Air and was trying to use my Bluetooth keyboard with each of the MS Office IOS apps. Consistently, across all of these apps, the keyboard would stay on the screen and the key for minimizing the keyboard had no affect, even though
my Bluetooth keyboard was linked and working. Any other app I use automatically removes the onscreen keyboard when the Bluetooth keyboard is detected.
This does make the applications difficult and not much fun to use.
Any thoughts? Anybody else notice the same issue?
My office has begun deploying Office 2013/365 and I know we'll have some users on iPads and other tablets, so I'm real interested in correcting this if at all possible.

Hi,
This forum is for general questions and feedback related to Word for Windows, I'd recommend you post your question to the Office on IPad forum:
http://answers.microsoft.com/en-us/office/forum/office_mobile-word-os_device_ipad?tab=Threads
The reason why we recommend posting appropriately is you will get the mostqualifiedpool
of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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HT3702 there are many charge that are appling to my card which i did not authorizer. how can i stop that

from many moths ago my credit card had been charged withouy my authorization i would lo

You've checked the purchase history on your iTunesaccount ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
If they are happening monthly then you do you have any auto-renewing subscriptions that you haven't cancelled ? There are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
If there are purchases on your account that you don't recognise, and nobody else has access to your account and/or devices and may have made them, then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4484 I let my grandson open an apple account with my credit card. He has been charging a little to much and I would like my credit card removed from this account. I do not know the apple id or password. How do i proceed?

I let my grandsn open and itunes account with my credit card. I want to remove my cc# from his account. I do not know his apple id or password. How do I proceed?

I would say let him fess up and give him a chance to mend his ways, but there is at least one app that goes for $900 (according to another poster's request for a refund). You may end up $1000+ deeper gone.
Change the account number which will close the current links and freeze/prevent charges under the old number. As I understand it Apple gets grumpy when charges get rejected, and you need to jump through hoops to get a payment method reattached.
Yes this is a grumpy answer.

When the 5.0 version came out a notice was sent to my laptop stating it was not compatable with Garman GPS updates at this time. I would like to know if that has been fixed allowing Garman GPS updates now? I did not update to 5.0 for that reason.

I did not update to 5.0 Firefox because it said it was not compatable with the Garman GPS updates at this time

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I received an email receipt for the purchase of two gift cards for $50.00 today from itunes on my account. I did not purchase these.

They were purchased using someone elses credit card too. I did have a credit card on file and they didn't use it. (Thank God!). So my account, another persons credit card with their name & address on it. So I googled the guy. Found him. I have since placed a call to him to find out the story..but I am betting it was a stolen card. I did place an email with apple. Anyone else have this experience?

It could be this...
http://support.apple.com/kb/HT3702

Being charged a subscription which I did not authorize

Smule guitar charging me 2.99 weekly. Tried to manage subscriptions in the app store and it doesn't show at all? Help!

If the subscription isn't showing on your account : Manage your auto-renewing subscriptions
then try contacting iTunes Support and see if they can see and cancel it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1918 iTunes store says I can not use my credit card for the store although it's the same card I've used for years

The itunes store says "this card cannot be used with the iTunes store. Please use another payment method". It's the same card I've always used, it's valid, up to date, and in good standing, and works everywhere else. What' up with this? I don't want to use a different card.

You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT5622 i ordered amovie called despicable me however was charged twice only ordered it once would like my credit card for the second purchase reversed and other charges added which i did not authorize

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