Charger replacement in europe

Hello, i bought an iPhone 5 in January but my charger hasn't been working normally for the last few weeks. It can't charge my phone properly. There are no signs of damage on the outside, but there's obviously a problem. Apple is supposed to replace my charger, right ?! But the thing is i don't live in a coountry with an Apple Store, otherweis i could go and make and appointment and etc. I bought my phone from my operator. So, if they don't want to replace my charger, what should i do ? (apart from buying a new one, i have warrianty rights !)

If your carrier is an authorised supplier in your country and they are responsible for warranty ,it is their responsibility
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
On this link use drop down country menu to determine the service and warranty options in your country
The charger and cable have a 12 month warranty

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