Check if Reader is in Protected Mode

Hello,
Is there something through the API that I can use to check if Protected Mode is Enabled in Reader?

According to the API reference, AVDocIsInProtectedView() "Checks whether a given document is opened in Protected View or not."
I need to check if Reader itself is running in Protected mod as a plugin is loaded, before a document is opened.

Similar Messages

Adobe Reader Performance with Protect Mode On

We are getting very poor performance in opening PDF documents with Adobe Reader XI with Protected Mode on, particularly for users remote from our central server. With Protected Mode off, performance is much better (10-20X faster opening). Note that we are running Windows 7 with Application Data Roaming and Adobe Reader XI with Protected Mode on, Protected View off, and Advanced Security on. We have diagnosed the problem as follows: We are using the Windows 7 Application Roaming Data feature to house some profile data for our remote users, and when they try to open a PDF document with Protected Mode on, Adobe sends numerous I/O packets (approximatel 6000!) across the "wire" for security checking against the Application Roaming data file on the central server, thus greatly slowing PDF opening. We would like to know the following: 1) Is there a way to turn-off Protected Mode for company server stored documents, while keeping it active for documents received from external sources (e.g. from the internet, e-mail, etc.). 2) is there a way to have Protect Mode security verification done only on the local machine profile data and not on the centrally stored Application Roaming Data file (thus greatly reducing the "across the wire" I/O traffic). Thanks for any help, CCB.

I don't think any of the scenarios you are envisaging are possible. Protected Mode is enabled/disabled on a user basis (in HKEY_USERS).

Adobe reader cannot open protected mode

I downloaded and installed Reader X, and get the see the message adobe reader cannot open protected mode due to configuration errors.
The link provides no information as to what the problem is.
I have Windows XP SP3 (with all the updates) and using Avira AntiVir as the antivirus.
How do I get to the protected mode?

Hi,
The problem does not seem to be with Avira Antivirus Personal Edition.
Are there no unsupported configurations mentioned in the link
http://kb2.adobe.com/cps/860/cpsid_86063.html#main_Unsupported_configurations
on your system?
Also please let me know the following details:
1) Was ReaderX installed at the default path or the installer path changed manually?
2) Are the PDF files you are trying to open kept on any local disk or any kind of network share?
3) Please disable all the antispyware, antimalware and firewall installed in your system and then verify.
4) Please tell the kind of user(admin/standard/guest ) who is trying to open PDF files.
Thanks .

Adobe reader XI "Enable Protected Mode at startup" dragon naturally speaking

adobe reader XI "Enable Protected Mode at startup" doesn't work with dragon naturally speaking, how do I download the older version?

Just disable Protected Mode (Edit | Preferences | Security (Enhanced)).
If you do need a previous version: http://get.adobe.com/reader/enterprise/

Acrobat Reader X Disable Protection mode

Hi All,
i need some help with this freaky Acrobat Reader X version.
We have currently ~1000 computers with different old versions of AR (form 6 to 9)
We need to upgrade to 10.0.1 version all PC's
Will use SCCM for distributing the package.
OK... everything here seems good but ... a lot of problems and erros appear.
First we've installed on test group of 10 pc's the AR 10.0.0
all users start complainig that they can't open the pdf's from our file servers.
Solution - bring the patch 10.0.1
After that all users start complaining that they can't print - Windows Error - Acrobat need to be closed !
Solution - Protection mode disabled.
My questions :
1. How can I distribute both the Package of Acrobat and the update together with SCCM
All my tries and reaings failed !!!
i've try different methods and no success
msiexec /i /q \\server\d$\Workstation Baseline\AcrobatReaderX\AcroRead.msi TRANSFORMS="AcroRead.mst" PATCH=\\server\d$\Workstation Baseline\AcrobatReaderX\adbeRdrUpd1001_Tier1.msp
this do not work for me This is in SCCM program
2. How can i disable through Adobe Wizard the Protection Mode ?
I know how to do it manually but is not acceptable this way - i can't communicate with 1000 users to do this manually
I know how to disable it from registry with GPO , but i can't disable it before installation, also i can't disable it on all PC's after installation, because it will take several days to complete for all pc's and this "hole" of some days will stop the work of our end-users.
Any fresh ideia is wellcome. Also any help
Thanks

hey,
had similar issues with protection mode.
found we can do it 2 ways, 1. via registry entry, or 2. via an ADM.
sorry cannot remember the referenced posts for the fixes below...
we use the adm so that users cannot change it, and so that updates dont reset it.
note that the adm has only a few settings, and i dont know the code for any other settings.
1. - REG method:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown]
"bProtectedMode"=dword:00000000
REM: Above line Disables Protected Mode on startup
2. - ADM Template method
please note, just copy and paste into a text file and rename as .adm.
remember that on the last section of the code below, change the "YOUR HEADER HERE" bit to what you want to use to find it in the GPO manager once you add the template.
CLASS USER
CATEGORY !!YOUR_COMPANY_NAME_GOES_HEREHeader
CATEGORY "Adobe Reader 10"
CATEGORY "Preferences"
CATEGORY "General"
CATEGORY "Application Startup"
POLICY "Show splash screen"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Originals"
EXPLAIN !!ExplainNosplash
VALUENAME "bDisplayedSplash"
VALUEON NUMERIC 0
VALUEOFF NUMERIC 1
END POLICY
POLICY "Enable Protected Mode at startup"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Privileged"
EXPLAIN !!ExplainProtectedMode
VALUENAME "bProtectedMode"
VALUEON NUMERIC 1
VALUEOFF NUMERIC 0
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Identity"
POLICY "Organization Name"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Identity"
EXPLAIN !!ExplainOrgName
PART "Organization Name." EDITTEXT
VALUENAME "tCorporation"
END PART
END POLICY
END CATEGORY
CATEGORY "Internet"
CATEGORY "Internet Options"
POLICY "Connection speed"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\AVGeneral"
EXPLAIN !!ExplainConnection
PART "Connection speed." DROPDOWNLIST REQUIRED
VALUENAME "iConnectionSpeed"
ITEMLIST
NAME "56kbps" VALUE NUMERIC 56000
NAME "LAN" VALUE NUMERIC 10000000 DEFAULT
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Spelling"
CATEGORY "Dictionaries"
POLICY "Dictionaries"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling"
EXPLAIN !!ExplainDictionary
PART "Default Dictionary" DROPDOWNLIST
VALUENAME "tDictionaryName"
ITEMLIST
NAME "English (United Kingdom)" VALUE "English (United Kingdom)"
ACTIONLIST
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 7
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United Kingdom)"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 7
END ACTIONLIST
NAME "English (United States)" VALUE "English (United States)"
ACTIONLIST
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 2
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United States)"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 2
END ACTIONLIST
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Units"
POLICY "Page Units"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Originals"
EXPLAIN !!ExplainPageUnits
PART "Page unit" DROPDOWNLIST REQUIRED
VALUENAME "iPageUnits"
ITEMLIST
NAME "Points" VALUE NUMERIC 0
NAME "Inches" VALUE NUMERIC 1
NAME "Millimeters" VALUE NUMERIC 2 DEFAULT
NAME "Centimeters" VALUE NUMERIC 3
NAME "Picas" VALUE NUMERIC 4
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
END CATEGORY
CATEGORY "Adobe Acrobat 10"
CATEGORY "Preferences"
CATEGORY "General"
CATEGORY "Application Startup"
POLICY "Show splash screen"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Originals"
EXPLAIN !!ExplainNosplash
VALUENAME "bDisplayedSplash"
VALUEON NUMERIC 0
VALUEOFF NUMERIC 1
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Identity"
POLICY "Organization Name"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Identity"
EXPLAIN !!ExplainOrgName
PART "Organization Name." EDITTEXT
VALUENAME "tCorporation"
END PART
END POLICY
END CATEGORY
CATEGORY "Internet"
CATEGORY "Internet Options"
POLICY "Connection speed"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\AVGeneral"
EXPLAIN !!ExplainConnection
PART "Connection speed." DROPDOWNLIST REQUIRED
VALUENAME "iConnectionSpeed"
ITEMLIST
NAME "56kbps" VALUE NUMERIC 56000
NAME "LAN" VALUE NUMERIC 10000000 DEFAULT
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Spelling"
CATEGORY "Dictionaries"
POLICY "Dictionaries"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling"
EXPLAIN !!ExplainDictionary
PART "Default Dictionary" DROPDOWNLIST
VALUENAME "tDictionaryName"
ITEMLIST
NAME "English (United Kingdom)" VALUE "English (United Kingdom)"
ACTIONLIST
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 7
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United Kingdom)"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 7
END ACTIONLIST
NAME "English (United States)" VALUE "English (United States)"
ACTIONLIST
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 2
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United States)"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 2
END ACTIONLIST
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Units"
POLICY "Page Units"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Originals"
EXPLAIN !!ExplainPageUnits
PART "Page unit" DROPDOWNLIST REQUIRED
VALUENAME "iPageUnits"
ITEMLIST
NAME "Points" VALUE NUMERIC 0
NAME "Inches" VALUE NUMERIC 1
NAME "Millimeters" VALUE NUMERIC 2 DEFAULT
NAME "Centimeters" VALUE NUMERIC 3
NAME "Picas" VALUE NUMERIC 4
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
END CATEGORY
END CATEGORY
[strings]
YOUR_COMPANY_NAME_GOES_HEREHeader=YOUR HEADER HERE
ExplainNosplash="When disabled, the program will not display a splashscreen on startup.\n\nWhen enabled, the splashscreen will be displayed."
ExplainProtectedMode="When disabled, the program will not run in Protected Mode.\n\nWhen enabled, Protected Mode will run, and may cause compatibility errors.\n\nSee http://kb2.adobe.com/cps/860/cpsid_86063.html for more details."
ExplainOrgName="Enter the organization name by typing it in."
ExplainConnection="To specify LAN, set the connection speed to 10000000."
ExplainPageUnits="Set the page unit from the drop-down list.\n\nThe default is millimeters."
ExplainDictionary="Used to specify the default dictionary to spell checking."

Reader X crashes after 30 secs with Protected mode enabled

Having just deployed Reader X to over 100 PC's via group policy I'm a little dishartened to find that Reader X crashes after 30 secs of being open when protected mode is enabled.
Current setup is as followed:-
Clients are XP SP3, Vista SP2 & Win7 (all crash)
Server 2003 R2 domain
Reader X deployed via MSI using GPO with a transform created using the Reader X customization wizard (only set to disable updates as I'll push these out via GPO also when available).
The problem occurs with standard domain users (doesn't happen if you use an admin account to login and run Reader X), once you disable the setting for "enable Protected mode at start up" and restart Reader X it doesn't crash. I've been reading also that the protected mode creats a sandbox environment that some AV products are currently having issues with, so I've also tested by removing my AV on a test client rebooting and running Reader X with protected mode enabled, the Pc will still crash, so that rules out my AV product.
After each crash the client logs an event in the application log
Event ID: 1000
Aource Application error
Description:
Faulting application AcroRd32.exe, version 10.0.0.396, time stamp 0x4cc5e97b, faulting module WININET.dll, version 8.0.6001.18999, time stamp 0x4ccfa98f, exception code 0xc0000005, fault offset 0x0002387b, process id 0xd54, application start time 0x01cbc2ec89ab4cba.
Anyone any ideas on why this happens?

I am seeing the same problem on Vista SP2 32-bit. I enabled the Protect Mode log and see a bunch of errors relating to registry entries. I am running Adobe Reader X 10.0.1 as a standard privilege user. The problem has been intermittent. Repeated attempts to open the same PDF will result in Adobe Reader X failing after 45 seconds, then the next attempt will work fine. I have had situations where an Adobe Reader X instance has been open for hours but a new instance crashed. I have not been able to identify any trigger that might explain the difference in behavior. The problem has gone away since disabling Protect Mode.
>>>
[05:31/19:10:43] Adobe Reader Protected Mode Logging Initiated
[05:31/19:10:43] NtCreateKey: STATUS_ACCESS_DENIED
[05:31/19:10:43] real path: \REGISTRY\MACHINE\Software\Adobe
[05:31/19:10:43] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[05:31/19:10:43] NtCreateKey: STATUS_ACCESS_DENIED
[05:31/19:10:43] real path: \REGISTRY\MACHINE\SOFTWARE\Adobe
[05:31/19:10:43] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[05:31/19:10:44] OpenEvent: STATUS_ACCESS_DENIED
[05:31/19:10:44] name: MSFT.VSA.COM.DISABLE.5900
[05:31/19:10:44] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[05:31/19:10:44] OpenEvent: STATUS_ACCESS_DENIED
[05:31/19:10:44] name: MSFT.VSA.IEC.STATUS.6c736db0
[05:31/19:10:44] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY

How to prevent dialog box asking how to handle PDFs while Protected Mode is disabled?

Hello,
So I must be missing a Registry Key setting somewhere or something (I hope). We have Adobe Acrobat Reader 10.1.4. When we install Adobe Acrobat Reader we disable Protected Mode due to some issues with it.
My problem is, when you launch Reader or try to view a PDF embedded in a web page (or anywhere else for that matter) it will pop up a dialog box asking you how to proceed. You are given three options:
Open PDFs while Protected Mode is disabled this one time.
Always open PDFs while Protected Mode is disabled.
Never open PDFs whle Protected Mode is disabled.
I need to configure it so that option 2 is how Reader behaves.
We are a small shop, I have only 4 people on my team (excluding me). We have over 1500 machines as public kiosks that need to get this configured when 10.1.4 is installed. Reader is currently out of date in our deployment, apparently because of this issue holding back pushing newer versions.
If anyone has any ideas I'd love to hear them. I set it manually and looked at the registry hive for Adobe and didn't see any changes to existing keys or any new keys created so I'm not sure this is something that can be done via the Registry...

Well, this didn't come up in Google Searches initially and I'm not finding the search feature here at Adobe.com to be very useful. Actually, I can't even seem to see one for the forums...
Anyways this seems to cover the issue: http://blogs.adobe.com/dmcmahon/2012/07/27/adobe-reader-cannot-open-protected-mode-due-to- a-problem-with-your-system-configuration/
Which helps explain why it became a problem for my deployment. I'm suspecting that its a problem with Kaspersky Anti-Virus 2010 needing to have an exception for AcroRd32.exe. I hate to do it given its an infection path but we do what we must. I will update this post once I have verified that this is what the issue is.

Cannot read a file using Acrobat SDK in Adobe Reader 11 when Enable Protected Mode is checked

I wrote a plugin using Acrobat SDK which reads a temporary file created by another program in TEMP folder. In Adobe 10, plugin can read the temporary file and everything works. In Adobe Reader 11, plugin fails to read the temporary file when Enable Protected Mode option is checked. When I uncheck this option, everything works fine. Our customers are concerned about disabling this option. Please let me know if there is a workaround for this issue without unchecking the option. Thank you.
-Srilatha

Thank you! That worked!
-Srilatha

Protected mode message comes up and when I try to open files it says it encountered an error and to check online.. i can not open any files now

Within the past week I have been getting messages when trying to open pdf files " that its in protected mode and can not open"
I deleted adobe and reinstalled directly from Adobe.com and now I can not open any file with a message it has encountered an error
and will check online for solution. Please assist as no files will open now
This is details of error
Problem Event Name:    APPCRASH
Application Name:    AcroRd32.exe
Application Version:    11.0.10.32
Application Timestamp:    547e9779
Fault Module Name:    StackHash_147f
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Code:    c000041d
Exception Offset:    77a011f1
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
Additional Information 1:    147f
Additional Information 2:    147ff66574b08dc93180d912e60eb897
Additional Information 3:    c48b
Additional Information 4:    c48be403c52ec6c06778481aaa8948d8
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Can you open Adobe Reader by itself? If so, try to disable Protected Mode [Edit | Preferenes | Security (Enhanced)].

Adobe Reader cannot open in Protected Mode due to a problem with your system configuration.

From Adobe website: "Note that this list is not regularly maintained as Protected Mode now runs transparently in the background and it is unlikely that users will experience issues."
This explanation on the Adobe website does not explain what the problem is with the "system configuration". What is the system configuration problem?

Hi Steve,
As mentioned on the troubleshooting page as well normally application like antiviruses, encryption and system maintenance tools causes this kind of problem. These software software intercepts some system calls for the Reader sandbox. Could you please check if you have any of these kind of software installed? Could you please answer following question then I would be in better position to help you?
1. Version of Reader being used
2. OS
3. What happens if you choose launch unprotected? Do you see a failure or Reader launches?
Thanks

Adobe reader X cannot open in protected mode

I am getting the message "Adobe Reader cannot open in Protected Mode due a problem with your system configuration.
None of the threads or other troubleshooting tips I've found have resolved this.
Just clicking on the Adobe Reader icon by itself causes the problem.
Here's my process explorer output.
Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 98.46 0 K 28 K
System 4 0 K 236 K
Interrupts n/a < 0.01 0 K 0 K Hardware Interrupts and DPCs
smss.exe 576 172 K 440 K Windows NT Session Manager Microsoft Corporation
csrss.exe 640 1,680 K 3,652 K Client Server Runtime Process Microsoft Corporation
winlogon.exe 664 7,948 K 8,200 K Windows NT Logon Application Microsoft Corporation
   services.exe 712 2,240 K 4,556 K Services and Controller app Microsoft Corporation
    vmacthlp.exe 892 964 K 3,248 K VMware Activation Helper VMware, Inc.
    svchost.exe 912 3,204 K 6,352 K Generic Host Process for Win32 Services Microsoft Corporation
     wmiprvse.exe 2160 4,376 K 6,028 K WMI Microsoft Corporation
     wmiprvse.exe 3392 7,644 K 6,916 K WMI Microsoft Corporation
     wmiprvse.exe 1124 2,664 K 6,116 K WMI Microsoft Corporation
    svchost.exe 1000 2,068 K 4,740 K Generic Host Process for Win32 Services Microsoft Corporation
    btservice.exe 1096 11,720 K 22,260 K BeyondTrust Shared Service BeyondTrust Software, Inc.
    MsMpEng.exe 1112 90,952 K 56,476 K Antimalware Service Executable Microsoft Corporation
    svchost.exe 1256 18,404 K 29,452 K Generic Host Process for Win32 Services Microsoft Corporation
    svchost.exe 1284 1,536 K 3,980 K Generic Host Process for Win32 Services Microsoft Corporation
    svchost.exe 1400 1,496 K 3,700 K Generic Host Process for Win32 Services Microsoft Corporation
    spoolsv.exe 1500 4,840 K 7,208 K Spooler SubSystem App Microsoft Corporation
    jqs.exe 1820 2,360 K 1,476 K Java(TM) Quick Starter Service Sun Microsystems, Inc.
    vmamqpd.exe 1892 2,500 K 5,260 K VMware AMQP Service VMware, Inc.
    vmtoolsd.exe 388 7,304 K 9,404 K VMware Tools Core Service VMware, Inc.
    vmware-update-agent.exe 460 7,880 K 12,176 K
    CcmExec.exe 532 15,296 K 26,724 K CCM Executive Microsoft Corporation
    VMUpgradeHelper.exe 1432 1,408 K 4,896 K VMware virtual hardware upgrade helper application VMware, Inc.
    alg.exe 544 1,364 K 3,944 K Application Layer Gateway Service Microsoft Corporation
   lsass.exe 724 5,068 K 2,028 K LSA Shell (Export Version) Microsoft Corporation
explorer.exe 3536 22,392 K 30,256 K Windows Explorer Microsoft Corporation
VMwareTray.exe 3756 5,768 K 8,372 K VMware Tools tray application VMware, Inc.
VMwareUser.exe 3788 7,564 K 11,000 K VMware Tools Service VMware, Inc.
msseces.exe 3812 14,640 K 19,180 K Microsoft Security Client User Interface Microsoft Corporation
acrotray.exe 3904 4,364 K 7,148 K AcroTray Adobe Systems Inc.
jusched.exe 3948 3,272 K 5,604 K Java(TM) Update Scheduler Sun Microsystems, Inc.
ctfmon.exe 3976 2,852 K 4,388 K CTF Loader Microsoft Corporation
procexp.exe 1276 1.54 16,208 K 23,264 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
AcroRd32.exe 1152 1,548 K 5,616 K Adobe Reader Adobe Systems Incorporated
Process: AcroRd32.exe Pid: 1152
Name Description Company Name Version
AcroRd32.exe Adobe Reader Adobe Systems Incorporated 10.1.0.534
advapi32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755
btpload32.dll BeyondTrust Profiler Loader BeyondTrust Software, Inc. 5.1.0.10
clbcatq.dll Microsoft Corporation 2001.12.4414.700
comctl32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.6028
comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512
comres.dll Microsoft Corporation 2001.12.4414.700
ctype.nls
gdi32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698
imm32.dll Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512
kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781
locale.nls
msctf.dll MSCTF Server DLL Microsoft Corporation 5.1.2600.5512
msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.1.2600.5512
msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512
ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.6055
ntmarta.dll Windows NT MARTA provider Microsoft Corporation 5.1.2600.5512
ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.6010
oleaut32.dll Microsoft Corporation 5.1.2600.6058
privman32.dll BeyondTrust PowerBroker Desktops DLL BeyondTrust Software, Inc. 5.1.0.42
psapi.dll Process Status Helper Microsoft Corporation 5.1.2600.5512
rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.6022
samlib.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512
secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834
shell32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.6072
shlwapi.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5912
sortkey.nls
sorttbls.nls
unicode.nls
user32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512
userenv.dll Userenv Microsoft Corporation 5.1.2600.5512
uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512
version.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512
wldap32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512

Your log file shows you to be running v10.1.0.534. Could you please update to the latest version which is v10.1.1 and then try again. You can get it from here: http://get.adobe.com/reader/direct/
Also, has a rule been created in the BeyondTrust Software application you appear to be using to allow Reader X to open in Protected Mode? That application might be interfering with the way Reader X operates. There's a demo on their site which might help: http://www.beyondtrust.com/Products/PowerBroker-Desktops-Windows-Edition/Product-Demo/

Adobe Reader cannot open in Protected Mode

I apologize if this is listed in the wrong category.
Recently, all users on our server started receiving a message: "Adobe Reader cannot open in Protected Mode due to an incompatibility with your system configuration. Would you like to open Adobe Reader with Protected mode disabled?" The users are presented with 3 options:
Open with Protected Mode disabled
Always open with Protected Mode disabled
Do not open with Protected Mode disabled.
All the users can click "Open with Protected Mode disabled" and the PDF opens fine. I know that I can disable Protected Mode but I would rather not have to disable a security feature.
I have read this link: http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html and none of the provided solutions seem to apply to us. I have tried a rebooting the server and uninstalling/reinstalling Adobe. Neither of these options worked. There is not an antivirus currently running on this server. We are not using Smart Cards. I have checked the Security permissions and they seem to be fine. I can not think of any recent changes to this server, but it has run just fine for years now.
OS is Windows Server 2008 R2 SP1
Acrobat Version is 11.0.10
Is anyone aware of anything else that could cause this message? Thanks

Thanks for the reply.
That option is not there on my version though. I am using version 11.0.10

Acrobat Reader X Protected mode and DDE

Hi,
I have an acrobat reader plug-in that we communicate with using DDE commands (based loosly on the DDEserver sample from the SDK). However, it doesn't work in Acorbat Reader X Protected mode.
I've tried using the ProtectedModeWhitelistConfig.txt method but to no avail.
Did anyone encounter this issue with plug-ins that uses DDE? Can anyone point me to solution or alternative way?
Thanks,
Yoav

Thanks for the reply.
IF the whitelist is indeed the correct way, i couldn't make it work with it. I must say that the documentation out there on the whitelist is far from being perfect. The closest thing I found was about namedpipes in the Broker log but nothing on DDE.
As for the license and developer support - The license was granted years ago and I'm not sure if developer support is still active for us. How do I check this?
Yoav

Printing problem in Protected Mode - Adobe Reader X

Hello,
I have a PDF printer driver and Adobe Reader X. If I right click on my PDF file and select the print option, the generated PDF file will become ”gibberish”. I have checked the settings of the Adobe Reader X and I have found the “protected” mode option on by default. If I disable this option, the printed PDF file is printed correctly.
I have continued testing and have noticed when protected mode was enabled the adobe temporary fonts have not been generated into the temporary folder but when I disabled protected mode the adobe temporary fonts have been created.
How can I use the Adobe X in protected mode to print to a PDF printer driver so the fonts are generated correctly?
Thanks

Hi, thanks for your support.
I am using Black Ice PDF printer driver
Issue is not happening for all PDF files. It seems only which contain temporary fonts and when protected mode is turned on, and when right clicking on the document and selecting the "Print" option.
On physical printer I could print ok.
How can I share the file for you?
Thanks again.

Every time I open Reader XI I get a box that pops up and says "Cannot open in protected mode due to

incompatible system configuration"

Hi sdc01522,
Please help me in understanding your problem better as on normal Win7 machines we don't get these issues.
Can you please let me know the following:
1) Exact operating system like Win7 or WinXP or Win8 (32bit or 64 bit) (Home, Professional, Enterprise or Ultimate) (Goto Computer , right click and you'll see the details in Windows Edition and system)
2) Any antivirus/ antimalware/ encryption software installed in your system? (It might be stopping Adobe Reader to open with protected mode enabled)
3) Are you login with any specific kind of user or normal administrator user ?
4) Is your system a part of any special file system?
5) Have you installed Adobe Reader at the default location (For 32-bit systems it is C:\Program Files\Adobe\Reader 11.0 and 64-bit it is C:\Program Files (x86)\Adobe\Reader 11.0 ) or any other location?
Thanks,
Shakti K

Check if Reader is in Protected Mode

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