Check Open Files or Sockets

Hello everyone!
We got some alarms on our Ironport regarding "Check Open Files or Sockets". It's been bouncing up and down the last couple of days. What does this check mean? Is it the amount of active TCP connections or is it something connected with the malware/anti-virus engine?
We're currently using version:
AsyncOS Version: 7.6.2-014
We add new customers to the device so it would be natural that the amount of connections would increase.Our warning limit is set to 3000 at the moment and our CPU, Memory etc are still OK. Would you recommend raising the value to 3500?

Correct - this would be the # of open connections on the appliance. With you running 7.6.2 - I would be interested to know if you were hitting a recently known defect in our RepEng --- and you would be running a higher number of connections out connecting/pending senderbase lookups/results/turn-around.
Without your appliance actually reporting any issues with a application fault, or other administrative notification - you are relying just on the SNMP query for the monitoring of the service and value.
Check and make sure this is updated:
myesa.local> repengstatus
Component                 Version    Last Updated
repeng_tools              1.2.0-079 03 Mar 2014 13:40 (GMT +00:00)
repeng                    1.2.0-079 03 Mar 2014 13:40 (GMT +00:00)
If not - please run 'repengupdate force', to pull down the latest engine and ruleset. This should alleviate any connections issues this presents back to the OS, and possibly is increasing the # of connections.
-Robert

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Mon Jul 11 2011 12:06:56 GMT-0400 Read 1024 chars, eof is false
Mon Jul 11 2011 12:06:56 GMT-0400 Read 631 chars, eof is false
Mon Jul 11 2011 12:07:06 GMT-0400 Read 0 chars, eof is false
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Mon Jul 11 2011 12:26:19 GMT-0400 Read 1024 chars, eof is false
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""ExecuteThread: '3' for queue: 'weblogic.kernel.Default'" daemon prio=5 tid=0x00883a90 nid=0x10 runnable [6d080000..6d0819c0]
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     at com.sybase.jdbc2.tds.Tds.nextResult(Tds.java:1850)
     at com.sybase.jdbc2.jdbc.ResultGetter.nextResult(ResultGetter.java:69)"
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java.sql.SQLException: The transaction is no longer active - status: 'Marked rollback. [Reason=weblogic.transaction.internal.TimedOutException: Transaction timed out after 299 seconds
Xid=BEA1-11FE69525362E51BFA16(6404670),Status=Active,numRepliesOwedMe=0,numRepliesOwedOthers=0,seconds since begin=299,seconds left=60,activeThread=Thread[ExecuteThread: '22' for queue: 'weblogic.kernel.Default',5,Thread Group for Queue: 'weblogic.kernel.Default'],XAServerResourceInfo[weblogic.jdbc.wrapper.JTSXAResourceImpl]=(ServerResourceInfo[weblogic.jdbc.wrapper.JTSXAResourceImpl]=(state=started,assigned=none),xar=weblogic.jdbc.wrapper.JTSXAResourceImpl@a68c0),SCInfo[Mizuho-RWS+myserver]=(state=active),properties=({weblogic.jdbc=t3://10.104.8.81:7001}),OwnerTransactionManager=ServerTM[ServerCoordinatorDescriptor=(CoordinatorURL=myserver+10.104.8.81:7001+Mizuho-RWS+t3+, XAResources={},NonXAResources={})],CoordinatorURL=myserver+10.104.8.81:7001+Mizuho-RWS+t3+)]'. No further JDBC access is allowed within this transaction.
     at weblogic.jdbc.wrapper.JTSConnection.checkIfRolledBack(JTSConnection.java:118)
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Any inputs regarding this problem?

Raghu S wrote:
Hi,
I am using WebLogic 8.1 SP2 on a Solaris machine.Ok, good enough. Once WebLogic times out a transaction, it rolls it back on the
connection. That Sybase driver's rollback doesn't unfortunately affect it's
own running statements. For 81sp3 we added code to explicitly cancel any ongoing
statement during a rollback. This may be what you need to free up those
threads and the socekts the driver may be keeping open. If you can upgrade
to a newer version of 8.1, this code will free you up. Alternately, you can
try either upgrading to Sybase'e latest driver or to our BEA driver for Sybase.
Ask support for the latest BEA driver package for 8.1.
Joe
>
Stacktrace of one of the threads at the time I took the thread dump....All the threads at the time of taking the thread dump are stuck in a similar fashion.
ExecuteThread: '3' for queue: 'weblogic.kernel.Default'" daemon prio=5 tid=0x00883a90 nid=0x10 runnable [6d080000..6d0819c0]
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:129)
at com.sybase.jdbc2.timedio.RawDbio.reallyRead(RawDbio.java:202)
at com.sybase.jdbc2.timedio.Dbio.doRead(Dbio.java:243)
at com.sybase.jdbc2.timedio.InStreamMgr.readIfOwner(InStreamMgr.java:512)
at com.sybase.jdbc2.timedio.InStreamMgr.doRead(InStreamMgr.java:273)
at com.sybase.jdbc2.tds.TdsProtocolContext.getChunk(TdsProtocolContext.java:561)
at com.sybase.jdbc2.tds.PduInputFormatter.readPacket(PduInputFormatter.java:229)
at com.sybase.jdbc2.tds.PduInputFormatter.read(PduInputFormatter.java:62)
at com.sybase.jdbc2.tds.TdsInputStream.read(TdsInputStream.java:81)
at com.sybase.jdbc2.tds.TdsInputStream.readUnsignedByte(TdsInputStream.java:114)
at com.sybase.jdbc2.tds.Tds.nextResult(Tds.java:1850)
at com.sybase.jdbc2.jdbc.ResultGetter.nextResult(ResultGetter.java:69)
at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:204)
at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:187)
at com.sybase.jdbc2.jdbc.SybStatement.executeLoop(SybStatement.java:1698)
at com.sybase.jdbc2.jdbc.SybStatement.execute(SybStatement.java:1690)
at com.sybase.jdbc2.jdbc.SybCallableStatement.execute(SybCallableStatement.java:129)
at weblogic.jdbc.wrapper.PreparedStatement.execute(PreparedStatement.java:68)
at com.mizuho.rws.report.business.dao.FIReportsDAO.getReportList(FIReportsDAO.java:3463)
at com.mizuho.rws.report.business.businessObject.FIReports.getReportList(FIReports.java:98)
at com.mizuho.rws.report.business.ejb.FIReportsBean.getReportList(FIReportsBean.java:96)
at com.mizuho.rws.report.business.ejb.FIReports_4f92ds_EOImpl.getReportList(FIReports_4f92ds_EOImpl.java:270)
at com.mizuho.rws.report.client.delegates.FIReportsBusinessDelegates.getReportList(FIReportsBusinessDelegates.java:173)
at com.mizuho.rws.report.client.web.FIReportsAction.handleFIReportsBean(FIReportsAction.java:1759)
at com.mizuho.rws.report.client.web.FIReportsAction.performAction(FIReportsAction.java:349)
at com.mizuho.foundation.presentation.AppBaseAction.perform(AppBaseAction.java:143)
at com.mizuho.foundation.presentation.AppActionServlet.processActionPerform(AppActionServlet.java:518)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1586)
at com.mizuho.foundation.presentation.AppActionServlet.doPost(AppActionServlet.java:562)
at com.mizuho.foundation.presentation.AppActionServlet.doGet(AppActionServlet.java:544)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.java:971)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:402)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:305)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:6350)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:317)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:118)
at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.java:3635)
at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.java:2585)
at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:197)
at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:170)
And the stack trace of the exception I recieved.
java.sql.SQLException: The transaction is no longer active - status: 'Marked rollback. [Reason=weblogic.transaction.internal.TimedOutException: Transaction timed out after 299 seconds
Xid=BEA1-11FE69525362E51BFA16(6404670),Status=Active,numRepliesOwedMe=0,numRepliesOwedOthers=0,seconds since begin=299,seconds left=60,activeThread=Thread[ExecuteThread: '22' for queue: 'weblogic.kernel.Default',5,Thread Group for Queue: 'weblogic.kernel.Default'],XAServerResourceInfo[weblogic.jdbc.wrapper.JTSXAResourceImpl]=(ServerResourceInfo[weblogic.jdbc.wrapper.JTSXAResourceImpl]=(state=started,assigned=none),xar=weblogic.jdbc.wrapper.JTSXAResourceImpl@a68c0),SCInfo[Mizuho-RWS+myserver]=(state=active
),properties=({weblogic.jdbc=t3://10.104.8.81:7001}),OwnerTransactionManager=ServerTM[ServerCoordinatorDescriptor=(CoordinatorURL=myserver+10.104.8.81:7001+Mizuho-RWS+t3+, XAResources={},NonXAResources={})],CoordinatorURL=myserver+10.104.8.81:7001+Mizuho-RWS+t3+)]'. No further JDBC access is allowed within this transaction.
at weblogic.jdbc.wrapper.JTSConnection.checkIfRolledBack(JTSConnection.java:118)
at weblogic.jdbc.wrapper.JTSConnection.checkConnection(JTSConnection.java:127)
at weblogic.jdbc.wrapper.Statement.checkStatement(Statement.java:222)
at weblogic.jdbc.wrapper.PreparedStatement.setString(PreparedStatement.java:414)
at com.mizuho.rws.services.mail.business.dao.FIReportMailDAO.insertMailClientDetails(FIReportMailDAO.java:2790)
at com.mizuho.rws.services.mail.business.businessObject.FIReportMail.sendMail(FIReportMail.java:645)
at com.mizuho.rws.services.mail.business.ejb.MailerBean.sendFIReportMail(MailerBean.java:87)
at com.mizuho.rws.services.mail.business.ejb.Mailer_fyyt2g_EOImpl.sendFIReportMail(Mailer_fyyt2g_EOImpl.java:662)
at com.mizuho.rws.services.mail.client.delegates.MailerBeanBusinessDelegates.sendFIReportMail(MailerBeanBusinessDelegates.java:153)
at com.mizuho.rws.services.mail.business.businessObject.SendMailHandler.sendFIReportMail(SendMailHandler.java:181)
at com.mizuho.rws.services.mail.business.businessObject.SendMailHandler.resolveMail(SendMailHandler.java:429)
at com.mizuho.rws.services.mail.business.businessObject.SendMailHandler.notify(SendMailHandler.java:651)
at com.mizuho.foundation.utils.AppNotificationListener.handleNotification(AppNotificationListener.java:66)
at weblogic.time.common.internal.TimerListener$1.run(TimerListener.java:48)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:317)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:118)
at weblogic.time.common.internal.TimerListener.deliverNotification(TimerListener.java:44)
at weblogic.management.timer.Timer.deliverNotifications(Timer.java:578)
at weblogic.time.common.internal.TimerNotification$1.run(TimerNotification.java:118)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:317)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:118)
Regards
Raghu

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Please Advice since this is not workable, and we have postponed the migration of the fileserver for our aother location.

Hi Dave,
I suggest you disable all third party applications like Anti-Virus application to test if it could reduce the waiting time when accessing a file.
Here are some related threads below that could be useful to you:
DFS Slowness when Opening Microsoft Documents and Excel Spreadsheets
http://social.technet.microsoft.com/Forums/windowsserver/en-US/61ec9a99-0027-44cb-815c-0da9276c1c96/dfs-slowness-when-opening-microsoft-documents-and-excel-spreadsheets?forum=winservergen
Opening files over network takes long time
http://social.technet.microsoft.com/Forums/windows/en-US/c8ddb65f-8a17-4cee-afd4-dfc09e99d562/opening-files-over-network-takes-long-time?forum=w7itpronetworking
opening folder or file takes over a minute on Windows 2008R2 File server
http://social.technet.microsoft.com/Forums/windowsserver/en-US/b9aa98c4-3ef7-4e6d-810d-6099e72b33f6/opening-folder-or-file-takes-over-a-minute-on-windows-2008r2-file-server?forum=winserverfiles
Best Regards,
Amy Wang

InfoSpoke fails with message "Could not open file on application server"

BW Experts,
I created an InfoSpoke that is configured to extract to a flat file. The name of the file is specified using a logical filename. During extraction, the infospoke reports the error message "Could not open file on application server" adnd marks the extraction process as red(failed). I have tried to run the InfoSpoke in background mode and in dialog mode and the same error appears. After i run in dialog mode, i checked SU53 for authorization errors and did not find any. I also tried changing the Logical filename setup in transaction FILE to a more "friendly" directory in which i'm sure i have authorizations (e.g. my UNIX home directory) and im still getting errors.
Can you please share your thoughts on this? Any help will greatly appreciated. I also promise to award points.

Hi Nagesh,
Thanks for helping out.
If i configure the InfoSpoke to download to a file using "File Name" option and also check the "Application server" checkbox, the extract works correctly (extraction to the defualt SAP path and filename=infospoke name). If i configure the InfoSpoke to download to the local workstation, the InfoSpoke also works correctly. It's only when i configure it to download to the application server and use the "Logical filename" option, that i encounter a failed extract.
Here are the messages is the Open Hub Monitor:
(red icon) Request No.147515
0 Data Records
Runtime 1 sec.
(red icon)Run No. 1
0 Data Records
Runtime 1 sec.
Messages for Run
Extraction is running RSBO 305
Could not open file on application server RSBO 214
Request 147515 was terminated before extraction RSBO 326
Request 1475151: Error occured RSBO 322
If i clink on the error message, no messages nor clues are displayed. Note, this is a new InfoSpoke that is currently in the dev system.
Please help.

Does anyone know why Adobe CC is failing recognise or open files taken on a Nikon D4 that have been previously edited in CS5?

I'm just migrating some of my image archive across from one hard drive to another. During the process, I checked the files in Bridge to see that they'd copied correctly. It was here that I noticed that for some reason, in every folder that I've moved, there are at least a few images that it fails to recognise. These images are listed as having no camera model and no serial number. Attempting to open them in Photoshop CC says that it is an unrecognised file. Bridge struggles for a while, manages to eventually recognise a lot of them but always leaves a few that it cannot work with.
Having looked at the original drive, the files are fine and open perfectly. One thing that I've noticed is that some (not all) of the now corrupt files have been previously edited in CS5. Removing the sidecar xmp file makes no difference. Purging the cache makes no difference. Repairing permissions makes no difference.
I am running OSX Mavericks (10.9.3) and have the latest updated version of CC.
Please help!
Leon

I'm using an Intel iMac, 3.6Ghz Intel core i5 with 12GB of 1333 Mhz DDR3 RAM.
The iMac has OSX 10.9.3 installed with all of the latest updates.
I'm using Adobe CC with all of the latest updates installed so Bridge is version 6.0.1.6.
I have repaired permissions, rebooted the Mac, re-started Bridge and cleared the Bridge cache.
The raw files are .nef files from a Nikon D4. They are currently stored on an external Western Digital red hard drive and all of the images are accessible and load correctly.
In moving the files across to a new Western Digital green drive, Bridge is failing to create some of the thumbnails. After waiting for all of the thumbnails to be created, the remaining files are simply displayed with a nef files icon. Any attempt to open them fails, with Adobe Photoshop CC displaying a message stating that the file is not in a format that Photoshop can understand.
On investigating further, I have found that the images that are causing issues are ones that have been edited before and have sidecar .xmp files. These .xmp files were created during editing when using Adobe Photoshop CS5.1.
I hope that's everything that you requested.
Leon

Photoshop gives "Program Error" when I try to open files while VPN

I think this may be a new one. While VPN on my company network, Photoshop CS cannot open any files. Either drag and drop, double click or even file open command. You get the clock and the message "failed to open because of a Program Error.... " or something close to that. I'm sure it says Program Error though. Works fine if I'm not VPN but soon as I'm on it stops opening files or even creating a new blank canvas gives that error. I checked Adobe forum and nothing there to find about this one. Anyone else have this happen?

Hi, SSI.
1. What VPN client are you using?
As a guess, your VPN client may be blocking a port that PS CS may use for license verification over the Internet. The fact that it works AOK when not using the VPN would tend to support this hypothesis. As to what port it may be attempting to use, I can't say, but you may be able to find this out from Adobe and then work with your firm's networking staff to see if this port can be opened for use when the VPN is active.
2. You noted that you "checked Adobe forum and nothing there to find about this one." Did you post to the Adobe Photoshop forum? If not, I recommend doing so.
3. You wrote: "You get the clock and the message "failed to open because of a Program Error.... " or something close to that. I'm sure it says Program Error though."As FYI, in cases such as this, copying down the exact text of the message is helpful.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X

Check Open Files or Sockets

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