CHM buttons are not localized in a French project (shows English Contents, Index, Search, Print, Hide buttons)

Question

I opened an old WinHelp project into my new RoboHelp 7. When
I generate the CHM, even with the Project Settings in RoboHelp set
to French and running in a French Windows operating system (MS
Windows XP Pro 2002 SP 2), the CHM output is still in English. The
buttons display in English (Contents, Index, Search, Print, Hide
buttons). The title bar of the CHM also says "HTML
Help" even though the project title in the Project
Settings is "Aide en ligne...".
My Windows Regional Settings through the Control Panel -
Regional Options tab is set French (France). On the Languages tab I
under Text Services and Input Languages, Details button, I selected
French (France) French. On the Advanced tab I selected French. Then
I rebooted.
On the language bar on my Task pane, I selected FR. The CHM
still displays in English.
Please help! I have to produce 4 CHMS in languages other than
English today.
Thanks!

Answer 1

GinaL, would you be able to give us an update? Did the CHM
files look ok on a PC with a true French OS installed?
To avoid having to rewrite everything, I've written the
following info/instructions for my team -- though I'm not yet sure
they're 100% correct:
After I reported this issue to Adobe, they worked on the
problem for several days. They even sent me a new
HtmSingleSourceHtmlHelp.dll file that was supposed to solve the
problem. But it didn't work correctly. No matter what contortions
we put ourselves through, we couldn't get both of these items
correct in the CHM file at the same time, namely:
Index compiled in correct alphabetical order accdg to the
language of the help project.
Correctly translated help title showing in the caption,
regardless of the user's Windows regional settings. (For example,
we wanted "FORMS-Hilfe zu FORMS 5-3" to appear as the caption of
the German version of FORMS help, even if our regional settings
were set to English.)
I think we'd all agree that the index has to be in
alphabetical order. So from what I've seen, this is what we have to
do when compiling a non-English version of help using RH7:
1. Set up the project with the foreign name.
2. Set the language in the project settings. And in the
Project Settings dialog, click Advanced and check out the LNG File
tab to make sure it's using a translated version.
3. Ensure that the Window Caption setting is correct in each
window included in the project. (On RoboHelp's Project tab, open
the Windows folder, double-click each window in turn, and check the
settings.)
4. Set the Language setting in the HHP file to Language=[hex
value for that language]. I found a bunch of them listed on this
web page. Someone else might be able to find a better source:
https://svn.origo.ethz.ch/scoop/es_scoop_60/library/i18n/locale/nls/i18n_nls_lcid_tools.e
5. Change your Windows regional settings to the same language
as the help project. (Reboot if prompted.)
6. Recommended, for safety's sake: Delete the CPD file.
7. Open the project and compile using RH7.
8. Check the index's sort order -- is it in alphabetical
order according to the language of the project?
9. Check the help caption -- make sure it's not "HTML Help".
Note: Any customized buttons in your CHM should appear
correctly translated, but other buttons (Contents, Index, Search)
still appear in English -- at least they do on my PC, even though I
did step 2 above. We need to check whether those buttons appear
correctly when the PC is actually running a true foreign version of
Windows, and not just with temporarily adjusted Windows settings.
OR -- is anyone else able to get these to appear translated in the
CHM file?
Does anyone have anything to add? Other solutions? Easier
procedures? Better results to report?
Thank you
Eileen