CIC-WEB CLIENT & WIN CLIENT

Hi,
Please tell me the
1.Difference between WEB CLIENT & WIN CLIENT
2.What are the advanatges/drawbacks of each.
3.If we have to implement what is the Prerequiste for both.
Regards,
Natasha P

Hi,
CIC win clent and web client are there upto 5.0.
Now WIn client is obsolete, only webclient is there.
Differences: Win client wil work with in the network only. Web client will work if you have a internet fecility.
The Interaction Center (IC) WinClient is a SAP GUI-based agent desktop interface for interaction center agents that provides a framework for processing IC WinClient functions. It can be used for any business transactions via phone, e-mail, chat, paging, Web call back, or voice-over Internet Protocol (VoIP).
Web client will be webased user can open any where and do the transactions.
Now in crm2007 there is no win client, only WEB CHANNEL is there.
This area of SAP Customer Relationship Management (SAP CRM) enables you to turn the Internet into a profitable sales and interaction channel for both business partners and consumers by providing your customers with a personalized Web experience and convenient self-services. The CRM Web Channel applications cover Web-based sales and service transactions, targeted marketing, and analytics for system and customer behavior.
Through BSP application we will develop the web channel. In new version there are many customization in webchannel.
Regards
Srinu

Similar Messages

Difference between Web Client & Win Client (White Paper)

Subject: Difference between Web Client & Win Client
Dear all,
I know the Web Client and Win Client. But i want to know the exact difference between them? At this moment I am working an importante implementation
PS-CD with CRM and I need to evaluate Web Client and Win Client
Does anyone have a white paper about difference between Web Client and Win Client?
Or other documents related that can help me with these topics
I will real appreciate your support and help
Thanks in advance
Hiram Treviñ

Hi, send a test mail to this ID, [email protected] I shall send the documents.
Regards
Lakshman

Difference Betn Web Client & Win Client???

Dear all,
I know the Web Client and Win Client. But i want to know the exact difference between them?
And Why and When We are using Web Client and Win Client and Which type of industries.
If any body have real time documents for using it pls forwad to me.
Can anybody explaing briefly.
Thanks in advance
Jayesh

These are the Main Difference between Web Client And win Client:
1.When it comes to the technology, the WebClient is based on BSP (business server pages), which are generated by the SAP Web Application Server and creates HTML pages so that all the agent needs is a browser. In contrast, the WinClient is basd on ABAP Dynpro technology and requires a installation of a SAPGUI on the agent machine or a terminal server.
2.In the area of multi-channel-integration, WebClient currently uses the ICI/BCB interface whereas IC WinClient uses SAPphone. Customers that have a SAPphone based integration up and running will be able to reuse this integration with IC WebClient. ICI/BCB based integration will be made available for IC WinClient customers with the 2005 CRM release.
3.One important difference is the general approach towards UI design. In the WebClient you will find specialized, optimized user interfaces for a specfic subset of business processes. The WinClient will let you reuse any business process objects from CRM online.
4.When it comes to integrate into other applications or user interfaces the WebClient can use any people centric UI (PCC UI) view (the CRM browser based user interface) or use WebGUI (aka SAPGUI for HTML) for R/3 (or other 4.6C/D basis based onwards systems) to render HTML. WinClient can easily integrate into any other SAPGui based application.
5.ICWEB Client support the auto suggestion of solutions
6.ICWEB Client has the functionality to replace views, add more fields with in the views.
7.Like win Clients web client doesnt support the reminder scripts but it provides the similar functionality with the help of Alerts
Following are the new eddition in web client :
My WorklistTo-do items for an agent (sales and service items, business activities, tasks)
Navigation bar
Browser-type navigation
Real time statistics
Connection to communications infrastructure (e.g., call statistics)  see Managers Portal
Scratch pad
Easy-access note pad integrated with interaction record
Guess it will help you.
Regards,
Animesh

CIC win client to web client migration

Hi all,
I am new to CRM CIC.
We are on CRM 5.0 and we need to migrate the CIC win client to web client.
Can anyone please let me know how should we start. Are there any documents/sequence of steps for the migration?
Regards,
Nag Reddy

Hello Nag,
Please start wth Mapping of functionality of business and how Win CIC is handling.
The Core Profile you want to look at is Web IC profile
The Business Transactions association to the Web IC profile.
Then also look at the Account identification in Master data of Web Client in SPRO for handling of BP
Look at the Navigation Bar profile associated with the Web IC profile.
For beginers it would be real nice to start with Default profiles and paly around and then you will come up with questions and start addressing them initially.
If you have SAP documentation for WebIC for Ver4.0 it will be a great help to you to understand how to configure also even if you have to do it in different version.
Please let me know if you still need more information
Thanks
Amar reddy

PCUI and CIC web client differece?or same?

crm sale module in pcui and sales module in cic web client are same or different..technical and configuration differences
can anyone help me out in this..
thank you,
hun

Hi raj,
thank you for the information.
is there any relation between pcui and other web based applications like internet sales(b2b,b2c e-sales,e-service,e-marketing,,icss) and cic(for call center users) and sap portal(channel partners/b2b-one of the application).
is there any difference between launching crm_ic directly than from launching it from crm_ic. do i do the setting for cic webclient settings in spro or se80. i think bsp applications for cic webclient are done from se80 and the configuration for cic webclient.please tell me if it is not right.
where we will generate the url for this cic webclient and internet sales so that the users can use that url and login from anywehre in the world through internet browser.
thank you,
hun

How to populate the ECC Delivery number in to CIC0 (win client)

Hi,
Through Action Box I am able to call the VL01N, after completion of the transaction when I choose the save it is taking me back to CIC0 (win client) and I am not able to see the delivery number.
For that I have to go to VL03N there I have to see.
Is there any other way to populate the delivery no. in the CIC0 (win client)?
Thanks in advance

Hi Binu,
May be you can use data display and pass the created Number in to some other object field todisplay it in CIC system.
Best Regards,
Pratik Patel
Reward with Points!

Case mangement in ic win client

hi friends,
what is the importance of case management in ic-win client and how can i search&register cases in win client.
usefull suggestions will be rewarded
regards,
narayana

Hello
Unfortunately it`s not supported to use case management in the CIC WinClient yet and it`s not planned to support it next time.
Find information about cases for IC WebClient here:
http://help.sap.com/saphelp_crm50/helpdata/en/dc/d87e40417c6d1de10000000a1550b0/frameset.htm
A navigational link exists for case search, but not in the WinClient.
Regards
Joaquin

Deployment of JavaFX Web application on client machine(Windows OS.)

Problem Statement:
Deployment of JavaFX Web application on client machine(Windows OS.)
Error: unable to load the native libarary(JNI Windows dll) i.e. throws java.lang.UnsatisfiedLinkError exception.
Problem Description:
I have create the JavaFX application which have dependency on Native library written in Java Native Interface(JNI).
When the application is deployed on Apache 6.0 Tomcat Server(Copied .html file *.jnlp file and .jar file) and when client machine hit the html page in internet explorer version 8.0 its throws the following error(java.lang.UnsatisfiedLinkError: no JNIHelloWorld in java.library.path)
Note:
I have created the jar file which have my "JNIHelloWorld' native library dll in root directory. I have signed the jar with same signature which i have used for signing for my application Jar file.
I have mentioned the native library jar in JNLP file resource keyword as follows:
<resources os=Windows>
<nativelib href="JNIHelloWorld.jar" download="eager" />
</resources>
The complete jnlp file content is in "JavaFXApplication.jnlp file:" section below.
The description of error is as follows:
Match: beginTraversal
Match: digest selected JREDesc: JREDesc[version 1.6+, heap=-1--1, args=null, href=http://java.sun.com/products/autodl/j2se, sel=false, null, null], JREInfo: JREInfo for index 0:
platform is: 1.7
product is: 1.7.0_07
location is: http://java.sun.com/products/autodl/j2se
path is: C:\Program Files\Java\jre7\bin\javaw.exe
args is: null
native platform is: Windows, x86 [ x86, 32bit ]
JavaFX runtime is: JavaFX 2.2.1 found at C:\Program Files\Java\jre7\
enabled is: true
registered is: true
system is: true
 Match: ignoring maxHeap: -1
 Match: ignoring InitHeap: -1
 Match: digesting vmargs: null
 Match: digested vmargs: [JVMParameters: isSecure: true, args: ]
 Match: JVM args after accumulation: [JVMParameters: isSecure: true, args: ]
 Match: digest LaunchDesc: http://10.187.143.68:8282/KPIT/JavaFXApplication20.jnlp
 Match: digest properties: []
 Match: JVM args: [JVMParameters: isSecure: true, args: ]
 Match: endTraversal ..
 Match: JVM args final:
 Match: Running JREInfo Version match: 1.7.0.07 == 1.7.0.07
 *Match: Running JVM args match: have:<> satisfy want:<>*
*java.lang.UnsatisfiedLinkError: no JNIHelloWorld in java.library.path*
* at java.lang.ClassLoader.loadLibrary(Unknown Source)*
* at java.lang.Runtime.loadLibrary0(Unknown Source)*
* at java.lang.System.loadLibrary(Unknown Source)* at javafxapplication20.JavaFXApplication20.<clinit>(JavaFXApplication20.java:41)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
 at java.lang.reflect.Constructor.newInstance(Unknown Source)
 at java.lang.Class.newInstance0(Unknown Source)
 at java.lang.Class.newInstance(Unknown Source)
 at com.sun.javafx.applet.FXApplet2.init(FXApplet2.java:63)
 at com.sun.deploy.uitoolkit.impl.fx.FXApplet2Adapter.init(FXApplet2Adapter.java:207)
 at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
Java Plug-in 10.7.2.11
Using JRE version 1.7.0_07-b11 Java HotSpot(TM) Client VM
User home directory = C:\Users\io839
Please find my native library code and JavaFX application code:
Native library JNI Code:
JavaFXApplication.java:
JNIEXPORT jstring JNICALL Java_javafxapplication_SampleController_printString(JNIEnv *env, jobject envObject)
 string str = "hello JNI";
 jstring jniStr = env->NewStringUTF(str.c_str());
 return jniStr;
JavaFX Application code:
JavaFXApplication.java:
package javafxapplication;
import javafx.application.Application;
import javafx.fxml.FXMLLoader;
import javafx.scene.Parent;
import javafx.scene.Scene;
import javafx.stage.Stage;
public class JavaFXApplication extends Application {
@Override
public void start(Stage stage) throws Exception {
Parent root = FXMLLoader.load(getClass().getResource("Sample.fxml"));
Scene scene = new Scene(root);
stage.setScene(scene);
stage.show();
* The main() method is ignored in correctly deployed JavaFX application.
* main() serves only as fallback in case the application can not be
* launched through deployment artifacts, e.g., in IDEs with limited FX
* support. NetBeans ignores main().
* @param args the command line arguments
public static void main(String[] args) {
launch(args);
static{
System.loadLibrary("JNIHelloWorld");
SampleController.java file:
package javafxapplication;
import java.net.URL;
import java.util.ResourceBundle;
import javafx.event.ActionEvent;
import javafx.fxml.FXML;
import javafx.fxml.Initializable;
import javafx.scene.control.Label;
public class SampleController implements Initializable {
@FXML
private Label label;
private native String printString();
@FXML
private void handleButtonAction(ActionEvent event) {
System.out.println("You clicked me!");
String str = printString();
label.setText(str);
@Override
public void initialize(URL url, ResourceBundle rb) {
// TODO
//String str = printString();
JavaFXApplication.jnlp file:
<?xml version="1.0" encoding="utf-8"?>
<jnlp spec="1.0" xmlns:jfx="http://javafx.com" href="JavaFXApplication.jnlp">
<information>
<title>JavaFXApplication20</title>
<vendor>io839</vendor>
<description>Sample JavaFX 2.0 application.</description>
<offline-allowed/>
</information>
<resources>
<jfx:javafx-runtime version="2.2+" href="http://javadl.sun.com/webapps/download/GetFile/javafx-latest/windows-i586/javafx2.jnlp"/>
</resources>
<resources>
<j2se version="1.6+" href="http://java.sun.com/products/autodl/j2se"/>
<jar href="JavaFXApplication.jar" size="20918" download="eager" />
</resources>
<resources os=Windows>
<nativelib href="JNIHelloWorld.jar" download="eager" />
</resources>
<security>
<all-permissions/>
</security>
<applet-desc width="800" height="600" main-class="com.javafx.main.NoJavaFXFallback" name="JavaFXApplication" >
<param name="requiredFXVersion" value="2.2+"/>
</applet-desc>
<jfx:javafx-desc width="800" height="600" main-class="javafxapplication.JavaFXApplication" name="JavaFXApplication" />
<update check="always"/>
</jnlp>

No problem.
Make sure your resources are set at the proper location. Could be that tje jni.jar is under a 'lib' folder?
Normally you don't have to worry about deployment a lot if you are using like Netbeans 7.2 or higher.
When you press 'Clean and build' it creates your deployed files in the 'dist' folder.
You can change specification by adapting the build.xml file.
Of course lot of different possibilities are available for deployment!
You can find lot of info here:
[http://docs.oracle.com/javafx/2/deployment/jfxpub-deployment.htm|http://docs.oracle.com/javafx/2/deployment/jfxpub-deployment.htm]
Important to know is if you want to work with
- a standalone application (self-contained or not)
- with webstart
- or with applets
(In my case I'm using webstart, but also Self-Contained Application Packaging (jre is also installed!)

Web service proxy client with client cert cause SSLSessionNotFoundErr

Hi,
I tried to run web service proxy client with certification from JDeveloper 10.1.3.0.4 to call PKI enabled web service got folllowing error:
WARNING: Unable to connect to URL: due to java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: javax.net.ssl.SSLException: SSL handshake failed: SSLSessionNotFoundErr
Web service deployed on OAS

Hi,
i am trying to invoke from JDeveloper (10.1.3) a CRM On Demand's Web Service and I hava the same problem:
ADVERTENCIA: Unable to connect to URL: https://secure-ausomxgfa.crmondemand.com/Services/Integration due to java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: javax.net.ssl.SSLException: SSL handshake failed: SSLSessionNotFoundErr
java.rmi.RemoteException: ; nested exception is:
 HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: javax.net.ssl.SSLException: SSL handshake failed: SSLSessionNotFoundErr
 at testerlast.runtime.Contact_Stub.contactInsert(Contact_Stub.java:96)
 at testerlast.ContactClient.contactInsert(ContactClient.java:88)
 at testerlast.ContactClient.main(ContactClient.java:69)
Caused by: HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: javax.net.ssl.SSLException: SSL handshake failed: SSLSessionNotFoundErr
 at oracle.j2ee.ws.common.util.exception.JAXRPCExceptionBase.<init>(JAXRPCExceptionBase.java:93)
 at oracle.j2ee.ws.common.util.exception.JAXRPCExceptionBase.<init>(JAXRPCExceptionBase.java:89)
 at oracle.j2ee.ws.client.ClientTransportException.<init>(ClientTransportException.java:33)
 at oracle.j2ee.ws.client.http.HttpClientTransport.invokeImpl(HttpClientTransport.java:144)
 at oracle.j2ee.ws.client.http.HttpClientTransport.invoke(HttpClientTransport.java:121)
 at oracle.j2ee.ws.client.StreamingSender._sendImpl(StreamingSender.java:169)
 at oracle.j2ee.ws.client.StreamingSender._send(StreamingSender.java:111)
 at testerlast.runtime.Contact_Stub.contactInsert(Contact_Stub.java:80)
 ... 2 more
To do the invocation I have done a proxy to consume this Web Service, with the follow main:
public static void main(String[] args) {
try {
testerlast.ContactClient myPort = new testerlast.ContactClient();
System.out.println("calling " + myPort.getEndpoint());
myPort.setUsername(nameUser);
myPort.setPassword(password);
ListOfContactData llista = new ListOfContactData();
ContactData[] contacts=new ContactData[2];
ContactData contact=new ContactData();
ContactInsert_Input input=new ContactInsert_Input();
// Login WS HTTPS
String idSesion=connexioWS_CRM.logon(URL,nameUser,password);
// Add contact
for (int i = 0; i < contacts.length; i++) {
contact.setId("ProvaWSCRM"+i);
contact.setContactFirstName("JDeveloper"+i);
contact.setContactLastName("prove"+i);
contact.setCellularPhone("77777777"+i);
contact.setDescription("Add contact with Id:"+contact.getId());
contacts=contact;
System.out.println("Id:"+contacts[i].getId()+" firstName:"+contacts[i].getContactFirstName()+" lastName:"+contacts[i].getContactLastName());
llista.setContact(contacts);
input.setListOfContact(llista);
input.setEcho("off");
System.out.println("Pwd:"+myPort.getPassword()+" Port:"+myPort._port+" endpoint:"+myPort.getEndpoint()+" user:"+myPort.getUsername());
myPort.contactInsert(llista,"LIC","Broadset","OFF");
// Logout en WS (HTTPS)
connexioWS_CRM.logoff(URL, idSesion);
} catch (Exception ex) {
ex.printStackTrace();
What's wrong? Any idea?
Thank you
Edited by: user12085357 on 31-oct-2009 10:39

Web Service Proxy client to invoke a Web service on SSL (Jdev 10.1.3.1)

Hi,
I have to develope a Web Service proxy client to invoke a web service on SSL. First I'm testing with OC4J 10.1.3.1 and JDEV 10.1.3.1 and did this:
1) Developed a basic PL/SQL Web Service with JDEV and publish on my standalone OC4J.
2) Made a test with a browser, it worked OK
3) Generated a proxy client from JDev 10.1.3.1 to invoke web service, it worked OK
--- Now make it work on SSL----
4) Then, added SSL configuration to oc4j , generated a certificate with keytool (updated server.xml, secure-web-site.xml), and shutting down and starting the OC4j instance.
5) Import the certificate to JAVA_HOME/jre/lib/security/cacerts
6) Test web service from browser on https and worked OK.
7) When tried to modified proxy client (generated in step 3) to make it work on SSL, I realized that just changing the END_POINT to the new url (https) it worked!
Questions----
1.- By default the proxy client generated from JDEV 10.1.3.1 knows how to deal with SSL conections?
2.- If I dont have previously the server certificate to import it into JAVA keystore (cacerts) how could I ,from proxy client code, capture it and import it before the validation occurs... because if the certificate is not in keystore , the program fails.
Thanks in advance
J.

Hi,
Could you please provide me with the steps necessary to create a web service proxy client through JDeveloper or any other mechanism when 2 way SSL (requiring client authentication) is enabled.
Thanks a lot in advance
Nilesh

Knowledge Search not working in Win client

hi there
i have a problem with knowledge search not working in IC Win Client in CRM version 5.0
i guess the problem is with the workspace that is IIA for solution search that is assigned against the knowledge search
please tell what should i do as right now when i am trying to execute it or open the knowledge search dump is coming stating null object referenced
i wonder what could be the solution
best regards
ashish

Hello ashish,
I had that problem too. You have to apply note 1002299 to restore missing configurations in SAF.
Also, if you worked with IIA in previous versions, take a look at note 656321 to check it's evolution (replacement by SAF).
Good luck and Kind regards,
Bruno

Invoke Bpel Processes via API or Web Service Proxy Clients

Hi all,
I was wondering if any of the felow community members have found information regarding best practices in invoking bpel processes from a user interface other than ADF Faces?
Currently I'm using Web Service Proxy Clients to invoke my bpel processes, but I was wondering if it would be better to use the BPEL API?
Considerations I have regarding these 2 different approaches are mostly tight integration when using the BPEL API, because this means I have to port the BPEL (Oracle Code) inside my UI-application which isn't the case when using Web Service Proxy Clients.
What is the best way to instantiate bpel processes from a user interface, is that by using web service proxy clients or by using the bpel i
nvocation API?
Kind regards,
Nathalie

Hi Marc,
These were my considerations as well, but I was looking for some kind of benchmarking regarding these 2 approaches. What's best practices when hooking up bpel inside UI Applications regarding performance, future-proofness (SOA Grid, SOA Composites, ...) etc.
I think I need to discuss this with the product team to make sure I'm taking the wright decisions.
Kind regards,
Nathalie

Caching a web page in client machine's Temp file

Hi Friends,
I'm struck up with one issue in caching the web page in client machine's temporary internet files. I have designed a secured web application. I used
<%
response.setHeader("Cache-Control","no-cache");
response.setHeader("Pragma","no-cache");
response.setDateHeader ("Expires", 0);
%>
for not storing the web page in client machine. Now only some of the pages that doesn't needs the security needs to be cached in the client machines temporary internet files.
For that i used the code as
<%
response.setHeader("Cache-Control","public");
response.setHeader("Pragma","public");
response.setDateHeader ("Expires", 0);
%>
Still i'm unable to store. Please help me solve this. Thanks in Advance. Quick help would be greatly appreciated.
Thanks and regards,
Prakash

Hi Rob_Jones-
I would recommend reading this Support article, as it troubleshoots issues with opening/downloading files:
[[Managing file types]]
Hope that helps.

How to add the business transaction to t-code : CIC0 in win client

Dear sir,
We use CRM 5.0 . We would like to add business activity tranaction into t-code : CIC0. But I don't know how to do. Please kindlyadvise how to add the business transaction to t-code : CIC0 in win client.
Thank u and best regards,
Vimol

Hello,
For each transaction type (e.g. Sales Order, Business Activity, opportunity, ....) you can maintain in which channel (IC WebClient, IC WinClient, SAPGUI, PCUI, ...) they are allow to be used. Probably the transaction types you want to see in the IC WinClient (= CIC0) are not enabled for this channel, that's why they don't appear in the WinClient (CIC0).
How to do this?
SPRO>CRM>Transaction>Basic Settings>Define transaction types
Here, look for the transaction types you want to enable in WinClient. Select the transactiont type and select "Channels" from the left pane. Here, add the channel "IC WinClient" (or something like that, I don't know the exact name anymore, in newer versions this no longer exists).
Save and restart the CIC0, after this the transaction type should be enabled.
Hope this helps,
Joost

Diference Between Web Intelligence and Web Intelligence Rich Client?

Hey Guys,
Do you know the difference between Web Intelligence and Web Intelligence Rich Client?
I was asked about that but i couldnt help. And i need to make a decision about a Web Intelligence training. I need to decide using one or another.
Thanks
Vegas

Hi Vegas,
The Webintelligence Rich Client (WRC) has all the features of the thin webintelligence client. But WRC makes use of the client processor and memory to do all post query processing while Infoview Webi sends every request to the server for processing.
Thus you won't find any difference between the time taken to retrieve data from the database between these two clients. But there would be huge difference in performance while doing further analysis, formatting with the data. Also you will not need connectivity to the network to do analysis and formatting using the WRC client.
WRC client will help you to just retrieve the data on the fly and let you play around with it while you are traveling with no network connectivity.
Thanks
Mohanraj CP
http://blog,mohanraj.org

CIC-WEB CLIENT & WIN CLIENT

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