CICO - Business Partner details of the account selected not appearing

Hi,
I am a R/3 Basis consultant and I am not much aware of the functionality of the transaction CIC0. The User is facing an issue while accessing transaction CIC0 - Customer Interaction Center. The User first clicks on yellow arrow near the search string and provides the contract account in the prompted screen.Presses "Enter" for three times and gets the invoice details. Under Invoice selects the bill, double clicks on it and presses "End Contract" to clear data. Now the first screen appears and again he continues as earlier. But this time he clicks on yellow arrow on search string, provides different contract account number, presses "Enter" button. But nothing appears even he presses "Enter" button n times.It doesnt moves to Business Partner details of the account selected. It always works for the first entry and does not work from the second entry. Even if the enter key pressed for n times, the text boxes are not automatically populating the relevant information. There was no any change in GUI Version. But seems to be there was a upgradation in Desktop Version GI-Desktop from 1.8 to 1.9. Since then this issue is occuring for all the users. Is it because of this upgradation or any of you have come across this scenario earlier. Please advise on this issue as I need to resolve this issue at the earliest.
Thanks in advance for any valuable inputs which will resolve this issue.
Regards,
Shahul

You have a few options: execute a customer change or use the account holder functionality, or reverse all transactions and redo with correct partner.
The account holder would enable you to keep the account number, but it only allows you to add a new business partner as related. You cannot remove the current business partner relation, and thus might not be appropriate.
The customer change process moves the contracts and account from one bp to another. This will result in a new account number.
Lastly, you can reverse the bills and moves, and then re-execute them with the correct bp.
regards,
bill.

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Hi, all.
Inform, please, somebody by experience, whether it is possible business partner change in contract account?
At creation of the contract account the incorrect business partner was wrongly specified. In result one business partner had two contract accounts (one not him), and other business partner - any. This error was detected not immediately and exists several already billed and invoiced periods for today.
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http://help.sap.com/saphelp_crm60/helpdata/en/a3/eaa43ab9db4814e10000000a11402f/frameset.htm
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CICO - Business Partner details of the account selected not appearing

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