Cisco 3548 xl and ports broken

Hello could you please help me.
we have several ports broken in cat 3548 xl ( fast 35,37,38,39) when we are trying to connect new workstations to them, ports do not work.
there is over 80 procent packet loss.
all other ports work ok.
Do you konw if there is a known problem in cat 3548xl's. ( could not find anything in bug toolkit)
our version is flash:c3500XL-c3h2s-mz-120-5.3.WC.1.bin
Model number: WS-C3548-XL-EN
System serial number: FAB0534M322
i thank you in advance,
best regards,
Susanna

Hello all and thank you for the replies !
i can now open the referred cisco-page. I will check the page
Here are anwers to all questions. we will boot the switch as soon as possible and see what happens.
do you know a good debug command what to use to see if port is acting wrong ?
i know it is not a duplex problem, since we have had a lot of duplex problems ( and this is a different case). All the other ports seem to work fine ( except for 35,37,38, 38)
laptop had only 10/100 nic and it works fine with another 3548 ( next to the 'faulty switch).
both the printer and laptop had same kind of problem.
Here are the tests
1) first the switch port and printer had auto config ( auto speed/auto duplex) in ports/ nic.
--> only 20 % of pings succeeded.
sometimes ping succeeded 10 times and then there was 30 fialed ping-packets.
2) then printers configuration was changed to 100/FD. the link started to work ( ping succeeded 100%) the switch had still auto speed and duplex, and therefore switch had only 100/HD.
when i changed switch port to 100/full, printer lost its network connection and did not answer at all to pings.
3 ) when i changed the switch port back to auto ( autospeed/auto duplex) the printer did not start to work again.
when swicth and laptop/printer were configure to auto, switch saw the port as 100/FD, negotiation was ok. as soon as data was going to the port, connection stopped working.
here is the show int . it is down, since we cant use the port at the moment. but as you can see there are no errors
BTW the printer and laptop work fine in the same switch in port 41.
best regards TIA ! Susanna
FastEthernet0/38 is down, line protocol is down
Hardware is Fast Ethernet, address is 0007.5070.5d26 (bia 0007.5070.5d26
MTU 1500 bytes, BW 0 Kbit, DLY 0 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Auto-duplex , Auto Speed , 100BaseTX/FX
ARP type: ARPA, ARP Timeout 04:00:00
Last input never, output 2d17h, output hang never
Last clearing of "show interface" counters 2d21h
Queueing strategy: fifo
Output queue 0/40, 0 drops; input queue 0/75, 0 drops
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
12126 packets input, 2217643 bytes
Received 918 broadcasts, 0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 101 multicast
0 input packets with dribble condition detected
32145 packets output, 3533981 bytes, 0 underruns
0 output errors, 0 collisions, 50 interface resets
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out

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    Inayath
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    ip auth-proxy max-nodata-conns 3
    ip admission max-nodata-conns 3
    no ip bootp server
    no ip domain lookup
    ip domain name XXX.Local
    ip name-server xxx.xxx.xxx.xxx
    ip name-server xxx.xxx.xxx.xxx
    ip reflexive-list timeout 120
    vpdn enable
    vpdn-group 1
     request-dialin
      protocol pppoe
    username administrator privilege 15 secret 5 £££££££££££££££££££££
    class-map type inspect match-any IN_to_OUT_CLASS
     match protocol tcp
     match protocol udp
     match protocol icmp
    class-map type inspect match-any OUT_to_IN_CLASS
     match protocol https
     match protocol smtp extended
    class-map type inspect match-any DMZ_to_IN_CLASS
     match protocol http
     match protocol https
     match protocol smtp extended
    policy-map type inspect DMZ_to_IN_POL
     class type inspect DMZ_to_IN_CLASS
      inspect
     class class-default
      drop log
    policy-map type inspect IN_to_OUT_POL
     class type inspect IN_to_OUT_CLASS
      inspect
     class class-default
      drop log
    policy-map type inspect OUT_to_IN_POL
     class type inspect OUT_to_IN_CLASS
      inspect
     class class-default
      drop log
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    zone security OUTSIDE
    zone security DMZ
    zone-pair security OUT_TO_IN source OUTSIDE destination INSIDE
     service-policy type inspect OUT_to_IN_POL
    zone-pair security IN_TO_OUT source INSIDE destination OUTSIDE
     service-policy type inspect IN_to_OUT_POL
    zone-pair security DMZ_TO_OUT source DMZ destination OUTSIDE
     service-policy type inspect IN_to_OUT_POL
    zone-pair security DMZ_TO_IN source DMZ destination INSIDE
     service-policy type inspect DMZ_to_IN_POL
    bridge irb
    interface Loopback0
     no ip address
    interface Null0
     no ip unreachables
    interface ATM0
     no ip address
     shutdown
     no atm ilmi-keepalive
     dsl operating-mode auto
    interface FastEthernet0
     description Outside Interface (PPPoE)
    interface FastEthernet1
     description Inside Interface
     switchport access vlan 10
    interface FastEthernet2
     description Inside Interface
     switchport access vlan 10
     spanning-tree portfast
    interface FastEthernet3
     description Inside Interface
     switchport access vlan 10
     spanning-tree portfast
    interface Dot11Radio0
     no ip address
     no ip route-cache cef
     no ip route-cache
     encryption vlan 100 mode ciphers aes-ccm tkip
     encryption vlan 101 mode ciphers aes-ccm tkip
     ssid GuestAP
     ssid LanAP
     mbssid
     speed basic-1.0 basic-2.0 basic-5.5 6.0 9.0 basic-11.0 12.0 18.0 24.0 36.0 48.0 54.0
     channel 2437
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     description LanAP
     encapsulation dot1Q 100
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     no cdp enable
     bridge-group 10
     bridge-group 10 subscriber-loop-control
     bridge-group 10 spanning-disabled
     bridge-group 10 block-unknown-source
     no bridge-group 10 source-learning
     no bridge-group 10 unicast-flooding
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    ! encapsulation dot1Q 101
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    ! no cdp enable
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    ! bridge-group 1 subscriber-loop-control
    ! bridge-group 1 spanning-disabled
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    ! no bridge-group 1 source-learning
    ! no bridge-group 1 unicast-flooding
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     no ip address
     ip virtual-reassembly
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     bridge-group 1
    interface Vlan10
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     ip virtual-reassembly
     bridge-group 10
    interface Dialer1
     description $FW_OUTSIDE$
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     no ip redirects
     no ip unreachables
     no ip proxy-arp
     ip mtu 1452
     ip nat outside
     ip virtual-reassembly
     zone-member security OUTSIDE
     encapsulation ppp
     ip route-cache flow
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     dialer-group 1
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     ppp pap sent-username xxxxxxxxxxxxxxxxxx password 7 xxxxxxxxxxxxxxxxxxxxx
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     hold-queue 224 in
    interface Dialer0
     no ip address
    interface BVI10
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     ip nat inside
     ip virtual-reassembly
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    interface BVI1
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     ip address 192.168.252.254 255.255.255.0
     ip nat inside
     ip virtual-reassembly
     zone-member security DMZ
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    access-list 100 deny   ip any any
    access-list 101 remark Auto generated by SDM Management Access feature
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    access-list 101 permit tcp 192.168.253.0 0.0.0.255 host 192.168.253.254 eq cmd
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    access-list 101 deny   tcp any host 192.168.253.254 eq 22
    access-list 101 deny   tcp any host 192.168.253.254 eq www
    access-list 101 deny   tcp any host 192.168.253.254 eq 443
    access-list 101 deny   tcp any host 192.168.253.254 eq cmd
    access-list 101 deny   udp any host 192.168.253.254 eq snmp
    access-list 101 permit ip any any
    access-list 199 permit ip any host 10.1.1.1
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    no cdp run
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    Hi Jody,
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    06Apr2014
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    Thanks & Regards,
    Venkitesh

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    The object "Increment" does not support output configuration in the previous version.
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    The object "Increment" does not support output configuration in the previous version.
    The object "Divide" does not support output configuration in the previous version.
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    The object "Increment" does not support output configuration in the previous version.
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    The object "Boolean Array To Number" does not support output configuration in the previous version.
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    Jason.
    Attachments:
    E_LINAC BPM 2009.zip ‏266 KB

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    3. To confirm that the 1040 sensor is receiving the TFTP IP open a web browser and type http://  and see if the TFTP address field is showing the IP. 
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    Search  you dhcp server switch     option 150 in put your ip address tftp server when sensor power off  and power on the sensor search tftp server and search files to autoconfig and register to service monitor when test is ok
    its time to upload change winagent tftp server to  callmanager tftp server
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    Thanks & Regards,
    Venkitesh

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