Clarification - CRM

Hi
I have the below requirement :
System is Stand alone CRM (Assume)
Like in CS (R/3) - Service Order , We have Service Order in CRM also . My doubt is like in CS we put the components that are required in the components tab in service order and also the Resources that are required in Operations tab in service order and the planned cost will come automatically based on the activity type i assigned in the service order operations line item and we can create the quotation w.r.t service order through DP80 and after the confirmation the Billing (Resource Related billing) can be done by using DP90 , ..................
Now i need the same process to be done in CRM via Service Order route . But after going through the service order in CRM im bit confused about the tabs they provided for capturing the data . Like in Transaction data in Service Order there are different tabs like Overview , Services , Spare Parts , Sales , Item tree (What exactly each tab signifies) . and also where to capture the Resource required to perform the service in service order (I activated the WFM Component , but im not that clear to use this option) . where i can see the planned cost in Service order in crm like we see the planned cost in CS (R/3) . And where to maintain the material which come for service (Repair item) in CRM service Order . And in CS Module (R/3) we maintain the some service product like Eg., SERVICE_COST to capture the planned and actual cost for the service or repair we do . Like wise how to maintain the Service product in crm and on which material the planned and actual cost will get capture
Please Suggest

Hello,
a lot of questions in your threat
I allready set up a prototype of CRM Service Order and have some experience.
From my point of view you should not go this CRM path if the CRM is really a standalone system.
Because the CRM-System do not have controlling and finance and also not logistics execution.
This will lead to a lot of follow-up issues.
The standard service order scenario provides some middleware synchronisation with ERP. But for our business this was absolutly not enough. We decided to use CS serviceorders instead of CRM. The only advantage we saw in CRM was the nice user interface.
Best regards
Manfred

Similar Messages

What are the additional features in CRM2007 as compared to CRM2006s ????

Hi All,
I want to know what are the additional features that have been added in CRM2007 as compared to CRM2006s ?
Are there any changes made to the architecture ?
Regards,
Ashish

First of all and for clarification, CRM 2006s was already based on IC WebClient technology.
As said before personalization by drag'n drop of ...
- Assignment blocks on overview pages
- Blocks on Home and Workcenter pages
Additional important improvements were done for tables:
- Drag'n Drop of table columns (sequence and column width)
- "Excel"-like sorting and filtering of table columns (by clicking column header).
Also an additinal, new skin has been added ("Standard" or "Signature Design") representing the SAP-wide future look and feel.
"CRM Business Role" maintenance from within the WebUI itself.
Adobe Flex based planning grid improves performance of planning applications.
Support of Firefox 2.0.
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Clarification about SAP CRM 5.0, SAPPHONE

Hi Buddies,
Long time no see.
Curently we are considering integrating SAP with our telephony system AVAYA. According to our vendor, there are 2 approaches: SAPPHONE or ICI connectors.
It is clear that ICI connector will be based on latest version of SAP CRM 7.0 which we do not install at the moment, thus we are more probally to use the SAPPHONE connection acting as interaction center middle ware.
However, it is somehow confusing about SAPPHONE approach. It is said to be neccesary to apply CRM 5.0 as system enviroment.
As I know, CRM 5.0, not like CRM 5.1 and later web application versions, is a component inside R3 system.
Is it neccessary to install CRM 5.0 first before activating the TCI via SAPPHONE?
Is CRM a middleware between SAPPHONE and telephony system or SAPPHONE itself is a component of CRM 5.0?
Is SAP CRM a mandatory component of ECC 6.0? In fact, I do not find it in 'Component version' inside our system.
Is SAPPHONE quite out-of-date and with limited support?
Do we need install new hardware for SAPPHONE?
Sorry for asking so many questions at the same time. We really need to clarify all misunderstandings before evaluating the approaches.
Thanks a lot in advance.
Jonnie

Hi Anrei,
Thanks, I read through the help document besides trying find other documents in help.sap.com.
I guess I got it. SAPphone is a component inside CRM server as indicated by below help document:
http://help.sap.com/saphelp_crm40/helpdata/en/28/797b14a9cf4296b02742f641c18971/content.htm
The CRM Server includes the IC WinClient framework and the following SAP applications:
· SAPphone
SAPphone provides a telephony function to the interaction center. It allows data to be exchanged between the CRM Server and the telephony component.
· SAPconnect
SAPconnect provides an integrated e-mail function to the interaction center. It enables communication management software to connect to the SAP system (for example, an e-mail server or SMTP server).
Although it is a help document for CRM 4.0, I think CRM 5.0 should have the similar archtechture.
I would score you as helpful, however, I still would like to see whether I could get answers for below points:
Is SAP CRM a mandatory component of ECC 6.0? In fact, I do not find it in 'Component version' inside our system.
Is SAPPHONE quite out-of-date and with limited support?
Do we need install new hardware for SAPPHONE?
Thanks.
Jonnie

How does Siebel CRM Desktop handle attachments... clarifications?

I am not able to read out of the the two sentences in the documentation (How Siebel CRM Desktop Handles Attachments) if attachments are synchronized to CRM Desktop, or if they are accessed upon request via a Windows File Share connection. Also, in case attachments are synchronized to the road warriors, it is not clear to me if they are stored within the OST file or separately, in the file system.
Well, for the last question: as no separate file system is mentioned, I'd usually believe they are stored within the OST. However, I slightly doubt it, as that would inflate the OST file significantly - depending on the number and size of attachments.
Does anybody know?

Thanks Robert.
Do you have any code sample?
I can see that CL_CRM_DOCUMENTS->CREATE_WITH_TABLE takes binary input (parameter FILE_CONTENT_BINARY). And that's exactly what I have. I am, though, in doubt about the non-optional paramters LOIO and PHIO. Also, where do I tell the method which order I am attaching these files to? After running CRM_ORDER_MAINTAIN I will have the GUID that identifies the order, but i can't see where to put the GUID in the method above.
Regards
Lande

Multi-Org impact on Oracle CRM modules especially on Oracle Service

Multi-Org impact on Oracle CRM modules especially on Oracle Service
====================================================
I have been searching for any information (notes,whitepapers/ presentation) on the impact of multi org implementation on Oracle Service module and so far not been able to find any either on metalink or on internet.
Any of you have any inputs on this ? Please provide the same if any.
basically,
Looking for the kind of security applied on SR creation form,Debrief form and charges form when a multi org is enabled.
I also tried to test this out in our instance and found that it seems to have no impact.
Gana

HI,
Yes indeed there is a impact of MULTI-ORG on the Service Module in 11i.
All the things are integrated now.
Everything is dependent on the MO:Operating Unit Profile Option and the setup which you had done.
1)
Security on SR creation Form:-
See you can implement the security, but for that you have to setup accordinglly and also to follow the process.
If you create 2 responsibilities with MO profile option different, then none of them will able to see the others data.
Note:-
But if you are using the instance to generate the SR, then you had to make it sure that the ITEM which you are using should be assigned to the Operating unit which is set in the MO profile Options of that responsibility.
2)
Debrief Form:-
As you must know that for debrief to work, you had to setup the Service Activities.
This is where you can define the security.
1) Create a Service activity,
2) Map it with BILLING TYPES
3) Map the Billing Types with Order Management Header and the Line Type
This the place where you can specify the Operating Unit.
When a user will log in and open a debrief form, then he will be able to see only those service activities which are mapped with the operating unit as that of set in MO Profile Option to the user.
3)
Charges:-
The same as the debrief is applied on the charges TAB.
Here you will only able to see the Service activites which are mapped with the operating unit as that of set in MO operating unit.
If you want ITEM level security, then you will be only able to see the items which are assigned to the Operating unit as that of set in the MO profile option.
Hope this will clear your doubt.
If want more clarification, you can ask me.
Regds,
Vikram

One doubt on CRM Workflow.

Hi All,
I have a clarification to be made.
Below are some requirements from a CRM project. Now we are planning to train some one to handle this part and essentialy his role is on Workflow. Now my doubt is whether this person should take CRM training or workflow training? One thing to note here is that the person does not have any CRM background also. So my question is whether this person needs to take Workflow training or CRM training( I am not sure whether CRM training has workflow in it) or something else(meaning first CRM and then Workflow, since the project is on CRM)?
The requirements are in bold.
<b>1. Ability to define a Customer Program, including, but not limited to:
will adhere to role based security
informational program characteristics
program eligibility rules
technical prerequisites (e.g. equipment)
program specific options (e.g. bill protection)
enrollment related work flow steps and prerequisites
funding accounts
<i>Comments : Standard SAP functionality. May need workflow</i>
2.Ability to automatically enable or disable program functions.
<i>Comments : Workflow or Actions can be used.</i>
3.Ability to generate automated notifications/ticklers when program steps need to be taken.
<i>Comments : Workflow or Actions can be defined to trigger Notification on certain events.</i>
4. Notify appropriate Program Manager if measure factors or incentive rates are changed.
<i>Comments : Need workflow or Actions to trigger this.</i>
5. Associate the completed audits to actual programs and when applicable tie to a programs workflow requirements.
<i>Comments : Link is Standard SAP Functionality and needs to define workflow.</i>
6. Ability to generate customer communications based on triggers such as; dates, changes to customer information, work flow steps, etc.
<i>Comments : Needs to develop workflow or actions to trigger Notifications on pre-defined rules.</i>
7. Based on program, allow for multiple incentives or timed incentives based on workflow process completion steps.
<i>Comments : Need to be configured in Rebate Processing</i>
</b>
Thank you,
Regards,
Manesh

Hi,
The steps which u have done al are correct
Find the information below for BWA1,BWA5 and BWA7
BWA1:
1.BW adapter which will give you meta data information and if you want to chnage any settings relatede to mapping or if you want add any BDOC mapping you can do by using this Tcode
2. We c an copy BW adapter data source and we can create custom BW adapter data data source by using copy function
3. We can change the selection conditions for the data source
4. we can bdoc mapping information under mapping tab,if you want to add any new field to map with new bdoc segment ,we have to map here;for ex if you want to extract Extractnal reference number from 0CRM_SRV_PROCESS_H data source
we have to follow below steps
1.enhance Extract structure
2.Add bdoc mapping in BWA1 with perticular BDOC segment for example Sales bdoc segment mapped with Extractnal reference number
3.Add code in Mapping module of data sourc eto fetch data or write code in Badi CRM_BWA_MFLOW to fetch data for newly added fields
BWA5:it will show all activated BW adapter data source information under ACTIVE tab
BWA7: it will have all BW adapter delta enabled data source information,if your data source is not available under BWA7 ,that means you didnt enable delta for the same (not intialized )
Table information:
SMOXAFLD: Field List: Key Attributes for BWA Master Data Delta Queue
for example : DISTR_CHAN, PRODUCT_GUID, SALES_ORG are key fields for data source 0CRM_PRODSL_ATTR
SMOXRELP:BWA: Use of Segments and Fields in DataSources
BDOC segment mapping information fro the data source (which u have used in BWA1 under mapping tab)
SMOXRELP_S: Shadow Table for Table smoxrelp
which will give information about BW selection whether we can use this field for BW selection for data loading iof its marked for selection u can see in rsa3 selections.

Multi resource Scheduling with CRM

Hi MRS Experts,
I am an CRM consultant working on a scenario of resource planning in SAP CRM services. We have a scenario where the user creats a service order in IC web client. As soon as he creates a service order two things should happen:
1) Appoint scheduling based on customer availibility
2) resource (employee) scheduling
Regarding this I have following questions:
1) Can MRS work in this scenarion (resource scheduling in/with SRP CRM?
2) Is it a standard integration?
3) What it takes to integrated MRS with SAP CRM?
4) What data points are required to in mRS from CRM to for resource scheduling and appointment scheduling:?
5) If we are correct WFM is not requred for MRS?
6) How MRS integrates with mobile application fro the service scenario?
7) is it advisibel to use WFM or MRS, with CRM?
PS: Guys its great to have such discussion, the doc links mentioned in the first page do not work.
I would realy appriciate if somebody clarifies the above queries as early aspossible as i am struggling at this point a lot.
Thanks in advance.
Please assist.
Regards
Adi

Hello Aditya,
1) Yes MRS can work with CRM. But with the current release in service market place (whcih is MRS 610) it is not possible to have this as out of the box solution.
You will need to enhance MRS to enable this.
2) With the new release, which is due this year, it will be possible to integrate CRM service orders with MRS.
3) MRS provides more functions with respect to service planning. So I would say MRS should be preferred solution.
Regards
Varun

Question regarding Authorizations in SAP CRM 7.0

Hello,
The problem is this:
We have a client who will use two ways of accessing SAP CRM 7.0 data -
1. CRM Web UI
2. Mobile devices via standard SAP CRM BAPIs
Now the situation is that the client wishes to control display authorizations based on the Business Role. Certain Business Roles can allow its User to see Accounts where the User is also Employee Responsible and certain other Business Roles can allow its User to see all those Accounts that are associated with that Role. In summary Business Roles control what an User can see.
This has already been implemented for the CRM Web UI using the Access Control Engine (ACE).
Now the questions are:
1. How do we implement this for BAPI Access?
2. Should we recreate what has been achieved by ACE, via PFCG Authorization Profiles?
3. Can we not reuse what has been done by ACE?
4. What are the runtime APIs that allow somebody to use the authorization checks of ACE?
5. Does the standard Function Module CRM_ORDER_CHECK_AUTHORITY_ACE help in this regard?
Any help here will be greatly appreciated. Please let me know if you need any clarifications.
Thanks in advance.
Best regards,
Sudhi

Hello,
Normally, some notes are recommended in addition to the current support package implementation because they were developed to solve any known issues. These known issues occurred as side effect of any note which belongs to the implemented support package.
If you take a look at older release notes, you will see the same.
This is a part of implementation stack.
1345085 SAP SRM 7.0 SP Stack 04 (09/2009):Release & Information Note
1365574 SAP SRM 7.0 SP Stack 05 (12/2009):Release & Information Note
1436687 SAP SRM 7.0 SP Stack 06 (03/2010):Release & Information Note
Kind regards,
Ricardo

BAPI/RFC for Service Complaints Creation in CRM 5.0

Hi,
We are working on the Complaints and Returns module in CRM 5.0. We have found the Transaction Code for the same. (CRMD_BUS2000120).
Not able to find the BAPI/RFC for the same.Let us know if any. Appreciate your comments on the same.
Thanks,
Moorthy

Hi,
Thanks for the response
I am not talking about Service Order. I have requirement to create a Service Complaint. For that the transaction is CRMD_BUS2000120. Now I need to find the function modules/RFC available for this requirement.
Hope it clarifies .
Even I have found function module called -CRM_COMPLAINT_API_CREATE but not sure right one
Thanks,
Moorthy

CRM 7.0 / IS-U: adding custom fields to Business agreement for replication

Hello Experts!
We're working on replication of custom fields from IS-U to CRM 7.0.
Can you help me with clarification of my understanding of these questions..?
1) CRM/IS-U mapping tables for buag_main:
Business Agreement(BUAG_MAIN) is a BO in CRM that corresponds to CRM table CRMM_BUAG and to Contract account in IS-U table FKKVKP.
Table FKKVKP were enhanced with some z-fields,
so we are going to enhance corresponding CRM table CRMM_BUAG (or CRMM_BUAG_H) with that new fields..
But we see that these CRM and IS-U tables have far not the same field structures..
So, the question: Which crm and is-u tables i should look, enhance and replicate for Business agreement?
2) Access to Business agreement with possibility to add custom field:
I couldn't find in Web UI where i can directly edit profile of Business Agreement..
I've found just access to assignment block "Business agreement" on Account's profile overview page..(Role ServicePRO; Account details).
There I used AET to add custom field..but I faced with problem when the 1st popup appeared: there was no enhanced object "Business Agreement"..
Also in role "Utilities IC Agent" i've found "business agreement" profile but there I don't see buttons for adding custom fields..
So, the question is: Where I can access Business agreement profile to enhance it with custom fields for replication with IS-U?
3) CRM/IS-U data exchange functions:
I tend to use tcode CRMC_BUT_CALL_FU:
for CRM inbound event of BUAG object - FM CRM_BUAG_MWX_PROCESS_EXT_STRUC..(as template).
Question: Am I right that it fits my requirement to replicate custom fields from IS-U to CRM?
Please tell me if you need more information..
Looking forward to your answers.
Thank you a lot in advance!
Kind regards,
Evgenia

Hi Gobi,
Thank you for advice. But:
I've created fields not by using AET - I used documentation that Nicolas suggested me above.
I've enhanced tables and structures that were mentioned there with my z-fields for both sides (CRM and ERP).
Also I looked CRMC_BUT_CALL_FU for CRM Inbound BUAG_MAIN - corresponding standard FMs are marked for call.
Any ideas?
Thanks in advance.
BR,
Evgenia

Open Catalog Interface (OCI) - Is CRM/ISA ready to be an External Catalog?

I have found much information here and on help.sap.com talking about how to set up an external catalog to be part of our catalog(s). But, there is a severe lack of information to educate myself as to whether our catalog(s) are ready to be added as an external catalog to our customer's SRM system for example.
The only valuable information I have been able to find on how to be sure that our CRM/ISA Partnershop can be used by our business partners in their various (SRM) procurement systems is here:
http://help.sap.com/saphelp_crm40sr1/helpdata/en/73/fd147fcaaf41489508aaac8e3e37b5/frameset.htm
We have a specific request that our CRM/ISA Partnershop be made available via our business partner's SRM system. I can find no guide to help me provide the requested information without basically just guessing on my part.
This is what they provided as a worksheet to return.
I assume the following or would like additional input:
1) They will need a Userid and Password.
2) For Language, we currently only support EN. Would I enter EN or just leave blank?
3) What do the following refer to? (These are the fields as requested and their suggested value by our customer)
~OKCODE       ADDI
~TARGET       _top
~FORCETARGET       YES
~CALLER       CTLG
HOOK_URL       (Assumed to be blank)
4) These are the required OCI fields they would be expecting from the our catalog, but they can accept all OCI Release 4.0 fields...Assuming the connections from the above settings are made properly, will CRM automatically provide the approrpriate detail or do I need to set something somewhere? All the XCM/DCM config settings for OCI seem to deal with an incoming External Catalog, not outgoing.
OCI fields
<input type='hidden' name='NEW_ITEM-QUANTITY[1]' value='3'>
<input type='hidden' name='NEW_ITEM-DESCRIPTION[1]' value='Descriptio'>
<input type='hidden' name='NEW_ITEM-UNIT[1]' value='DZN'>
<input type='hidden' name='NEW_ITEM-PRICE[1]' value='1.62'>
<input type='hidden' name='NEW_ITEM-LEADTIME[1]' value='5'>
<input type='hidden' name='NEW_ITEM-CURRENCY[1]' value='USD'>
<input type='hidden' name='NEW_ITEM-MATGROUP[1]' value='44121704'>
5) Do I need to 'do' anything not listed above to be sure our catalog(s) are ready to perform as requested?
Thanks for any clarification/links, etc
I've spent weeks off and on now to try to determine an answer I could feel confident in.

1/25/07 - Found a bit more info, but still need help determining if there are any additional settings/configs we need to make before starting to test with our Business Partner.
http://help.sap.com/saphelp_crm40sr1/helpdata/en/19/3a74482f5811d5b3890050da4cccf0/frameset.htm
I did these steps already, but have not tested yet:
Customizing and Settings in CRM / Internet Sales
Settings for receiving purchase orders in CRM
Purchase order without reference to a quotation:
In the CRM Business Connector, an XML purchase order is received via HTTP and it is converted into a sales order IDOC. This IDOC is then transferred to CRM and is posted there.
The delivered mapping service expects a purchase order in the OLD_EBP XML format, which is transformed into a NEW EBP XML, xCBL and finally a CRM IDOC XML.
The following settings must be made in CRM:
· Creating a partner profile for the sender
Path in SAP Menu
Tools -> Business Communication -> IDoc-Basis -> Administration -> Partner profile.
Partner type: Customer
Partner number: Number of the sold-to party in CRM
Transaction code: APLI (Individual IDoc processing)
Message type: CRMXIF_ORDER_SAVE_M
(key fields of table EDPP1:
-PARNUM partner number
-PARTYP partner type)
·         To view CRM address management errors in the document, the parameter CRM_USER_LEVEL must be set to value 9.
Path in SAP Menu
System -> User profile -> Own data -> Parameters.
I have asked my Basis contact to look into this portion:
Business Connector
Install a Business Connector 4.0 or higher.
Required packages:
· Sap_crm
· Sap_crm_customizing
· XSLT (only for BC 4.0, not required for BC 4.6)
After processing the purchase order that was received first, an inactive routing rule is created that is completed and activated.
Path in BC
BC Manager -> Adapters -> Routing -> Edit.
Transport: ALE (R/3 IDoc)
SAP Destination:
The ports must be activated and the service EbpXmlToRfc must be accessible before the Business Connector can receive documents.
Some CRM settings are hard coded in the transformations. They are in the file BasicOrderSettings.xsl, that are in the directory ...ServerpackagesSap_crmxsltincludesxcbl2sapcrm_xif.
These are:
Transaction type: TA (standard order)
Item object type: BUS2000131(sales item CRM)
Text ID under which the order text is created in the CRM order: 1000 (customer note)
Make sure that all of the available Business Connector patches are installed.
Our customer contact says they went with WebMethod instead of Business Connector, but I'm hoping we can make it work using BC without having to research yet another piece of the puzzle.
Any additional detail/advice from anyone that's set up their Partnershop to be connected to SRM EBP via OCI?
Message was edited by:
        Mike Anecito
    1/25/07

What is used in CRM 2007

hi Experts,
I need some clarifications regarding the CRM2007 UI Architecture.
Is Webdynpro ABAP or BSP is avilable in CRM 2007 or both avialable in 2007?
What is the UI stretegy in CRM2007? what is the Architecture of CRM2007?
We are planning to upgrading CRM 5.0 to CRM 7.0 ?
Is this CRM 2007 supports the ABAP Webdynpro or BSP or both?
Regards
Vijay

Hi,
CRM 2007 and the new WebClient UI is completely based on BSP. If you have been working with the IC Webclient in CRM before, it is the same technology.
WebDynpro can be called from the CRM WebClient as an external HTTP link.
The UI Strategy... maybe this is what you mean Customer Relationship Management (SAP CRM) Otherwise ask SAP for some nifty PowerPoint presentations, I suppose they will be happy to provide them to you.
The upgrage from CRM 5.0 to any version above will be considerable effort as nearly all UI parts need to be redone in BSP. However there is the mentioned possibility to call HTTP capable elements via hyperlink. As well there is the transaction launcher which can bring old GUI applications to the new UI (no, not convert them, just show the old application).
cheers Carsten

Enable document management for entities through PowerShell script (Dynamic CRM 2013 on premises)

Hello,
Can anybody let me know if it is possible to enable document management for entities through PowerShell script for Dynamic CRM 2013 on premises.
I want power shall script where user will give the entity (Accounts, Contacts etc.) for the CRM.
The script should enable the document management for the entity.
Thank you for your support.

Hi Jeff,
Any updates? If you have any other questions, please feel free to let me know.
A little clarification to the script:
function _ErrObject{
Param($name,
$errStatus
If(!$err){
Write-Host "error detected"
$script:err = $True
$ErrObject = New-Object -TypeName PSObject
$Errobject | Add-Member -Name 'Name' -MemberType Noteproperty -Value $Name
$Errobject | Add-Member -Name 'Comment' -MemberType Noteproperty -Value $errStatus
$script:ErrOutput += $ErrObject
$errOutput = @()
_ErrObject Name, "Missing External Email Address"
$errOutput
_ErrObject Name "Missing External Email Address"
$errOutput
If you have any feedback on our support, please click here.
Best Regards,
Anna Wang
TechNet Community Support

Hi, I'd like to know how SAP CRM has been 'tailored' for the High Education sector? Is it basically the same product than the existing CRM or a totally different syste,? Where has it been implemented? Is there an existing document/presentation about it

Hi, I'd like to know if the SAP CRM solution for High Ed is the same product thant the existing CRM solution? Or has it been 'tailored' for High Ed? If so, how? Is there existing documentation/presentation about it? Where has it been implemented?
Thanks!
Sylvie from Montreal

Ged,
whilst generally I agree with you a question (or two) for clarification so we can be sure we're not comparing apples with oranges
I'm not familiar with O2's product lineup but given you're on Annex M is that a business package?
Are you on an Infinity residential or business package?
On the subject of the offshore support teams my experience from the other sife of the fence is that many, many of them are very technically orientated. The problem is that the ISPs they work for don't give them access to many of the tools that are needed (they need to raise internal requests to even get line checks done in some cases) and also they are very heavily scripted & monitored in what they do/say on a call.
Sounds like O2 are operating as a contact centre rather than as a call centre which is much more preferable from the customers point of view.
DISCLAIMER: although I work in the industry I do not work for BT and any opinions given are purely my own.

Unable to read list price in CRM order

Dear Experts
i have a scenario where my client maintained new pricing procedure for which he has maintained a list price?(ZPRC) by using reference condition type (PR00) in r/3
i runned all customizing objects relating to pricing and even runned arequest for dnl_cond_a004 all have been succeslfully downloaded but i am
unable to find condition record for list price(ZPRC) when i am trying to Create an order,but i can able to enter the condition type(ZPRC) manually
couldyou tell me what could be the problem why condition types(ZPRC) are not picked automatically.
Thanks & Regards
V.srinivas

Hi V.srinivas,
Check for the Access Sequence of your Pricing in the Order,
In the Accesses Tab in Your Order you can see how the Pricing is Determined and the Accesses that are used to Determine the Pricing Condition.
Check for your Pricing Procedure and the Condition Accesses that you have used for the Pricing Conditions to be Determined.Check the Access Sequence of your Condition Access which determines the Pricing from Price List Ensure it Contains the Table Name "SAP155" This is the Table for the Price List Determination.
I doubt that your Condition Type is not able to Find the Price Record for the Price List for the Article and so it is not Appearing in the Order::Check for the Condition Records have been Downloaded in the CRM Table for Price List "CNCCRMPRSAP155" and then try to sort why the Priceses arenot Appearing in the Order.
Also for Manual Entry for a Condition Record you need to Select the Option "Manual Entry Has Priority"
in the Tab Changes for the Condition Record in Condition Types.
Hope it Answered your Query..
Revert Back for Clarifications if Any..
Thanks and Regards,
RK.

Clarification - CRM

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