Client can no longer see inbox for IMAP

A direct quote from a end user that is using IMAP and outlook.
"yep was working fine when i checked in the morning but i check about 6.30, as i checked it flashed up that the server was in off line mode, my inbox was still there i tried to open a email from naomi but couldn't so shut down and then re booted and tried again and it had all gone.....i must of done something.."
Now the user has an empty inbox on the client - yet webmail login to the server shows the messages. even new messages are no showing up in outlook. Anyone know why?
Here is the log entries
Mar 7 22:43:21 server imap[25250]: AOD: user opts: cleaning up user options structure
Mar 7 22:43:21 server imap[25250]: AOD: user opts: getting directory reference
Mar 7 22:43:21 server imap[25250]: AOD: user opts: getting search node reference
Mar 7 22:43:21 server imap[25250]: AOD: user opts: looking up user record: [email protected]
Mar 7 22:43:21 server imap[25250]: AOD: getting mail attribute for user: [email protected]
Mar 7 22:43:21 server imap[25250]: AOD: mail enabled
Mar 7 22:43:22 server imap[25250]: AOD: mbrcheck_servicemembership with accessallservices
Mar 7 22:43:22 server imap[25250]: AOD: checkServiceACL: Mail SACL not enabled
Mar 7 22:43:22 server imap[25250]: AOD: auth-authority crypt auth for: michellestannardgildhousecouk
Mar 7 22:43:22 server imap[25250]: login: host86-139-199-164.range86-139.btcentralplus.com [86.139.199.164] michellestannardgildhousecouk plaintext User logged in
Mar 7 22:43:22 server imap[25250]: quota set to 204800 KB for mailbox user.michellestannardgildhousecouk
Mar 7 22:43:22 server master[25252]: about to exec /usr/bin/cyrus/bin/imapd
Mar 7 22:43:23 server imap[25250]: skiplist: recovered /var/imap/user/m/michellestannardgildhousecouk.seen (3 records, 4132 bytes) in 1 second
Mar 7 22:43:23 server imap[25250]: seen_db: user michellestannardgildhousecouk opened /var/imap/user/m/michellestannardgildhousecouk.seen
Mar 7 22:43:23 server imap[25250]: open: user michellestannardgildhousecouk opened INBOX
Mar 7 22:43:23 server imap[25252]: executed
Mar 7 22:43:23 server imap[25252]: accepted connection
Mar 7 22:43:24 server imap[25252]: AOD: user opts: cleaning up user options structure
Mar 7 22:43:24 server imap[25252]: AOD: user opts: getting directory reference
Mar 7 22:43:24 server imap[25252]: AOD: user opts: getting search node reference
Mar 7 22:43:24 server imap[25252]: AOD: user opts: looking up user record: [email protected]
Mar 7 22:43:24 server imap[25252]: AOD: getting mail attribute for user: [email protected]
Mar 7 22:43:24 server imap[25252]: AOD: mail enabled
Mar 7 22:43:24 server imap[25252]: AOD: mbrcheck_servicemembership with accessallservices
Mar 7 22:43:24 server imap[25252]: AOD: checkServiceACL: Mail SACL not enabled
Mar 7 22:43:24 server imap[25252]: AOD: auth-authority crypt auth for: michellestannardgildhousecouk
Mar 7 22:43:24 server imap[25252]: login: host86-139-199-164.range86-139.btcentralplus.com [86.139.199.164] michellestannardgildhousecouk plaintext User logged in
Mar 7 22:43:24 server imap[25252]: quota set to 204800 KB for mailbox user.michellestannardgildhousecouk
Mar 7 22:43:24 server imap[25252]: seen_db: user michellestannardgildhousecouk opened /var/imap/user/m/michellestannardgildhousecouk.seen

I am not an Outlook expert, but I would think this is a client problem. Things like local cache come to mind.
What happens if you try from another Outlook client?

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