Client cannot accept invitation to Creative Cloud

Issue:
An invitation was sent to a client on our Creative Cloud team.  When they open the invitation and click the link, they get a page cannot be displayed.  Products download and install, but are on a 30 day trial rather than our one year subscription
Platform:
Windows 7, 64 bit, Chrome and IE 11
Client has local admin privledges
Troubleshooting:
Deleted and resent the invitation through https://creative.adobe.com/team/admin
Ran Creative Cloud Cleaner on client's machine (several times, with reboots)
Reinstalled CC app on client's machine as admin (right click -> run as admin)
Removed all Adobe Products (Creative Cloud and CS6)
Tried invitation on other machines where another client was able to accept the invitation and get the same result

Girmnash if you are facing difficulties with your team invite then please contact our support team directly at Contact Customer Care.

Similar Messages

  • Accidentally accepted invite to creative cloud on wrong computer

    Hello, I recently received an invite for Creative Cloud from my work, but I accepted the invite on my personal computer. Now it only seems to be working on my personal computer. Is there a way to reset this?

    your cc subscription is not linked to a computer.  it's linked to the adobe id used for your cc subscription.
    using any computer navigate to https://creative.adobe.com/, sign in with your adobe id and start your downloads.

  • Not able to accept invite to creative cloud

    I am a student at the Centre For Distance Education (Graphic Design) and I have been provided with an invitation to join the creative cloud, as it is included in the course.
    I plan on completing my education while at work, as it is for my current job and we have a subscription to the creative cloud which only includes service for two of our computers, which I will not have access to.
    When I hit "accept" on the invitation sent by the school, it brings me to a login page which requires a password.  I need to be able to accept the invitation and setup my own account, because as I mentioned, I cannot use the work account.
    My name is Jolene Dwyer and my place of work is Fast Signs Victoria - I believe the account is under Ron Ballard, the owner's name.
    We share the business email, so it probably has to do with that.
    Please help!  I need to be able to accept my own account!

    Hi Jolene
    Firstly i think what you need to do is to tell Ron about the  misplaced account  and see if you get any luck with that.
    If that does not work contact the administrator from  your place of education and see if they know what to do.
    many fingers crossed
    kind regards
    Joe Reygan

  • I cannot install Acrobat through Creative Cloud

    Hi,
    I cannot install Acrobat through Creative Cloud on OSX 10.9.5. The error output is below.
    I've tried:
    Uninstall everything using the uninstallers
    Restart
    Run the CC Cleaner tool
    Restart
    Run sudo find . /Users/*/Library -name Adobe
    Delete anything found
    Runsudo find . /Library -name Adobe
    Delete anything found
    Restart
    Reinstall
    Errors as below
    Can you suggest anything to allow me to install this, please?
    I'm also seeing the error "The Add-on Creative Cloud Libraries installation failed because it is incompatible with installed…", then a link to https://creative.adobe.com/addons/patches/13042?feature_set=ikyosatrqd#.VOtgbrOsU80
    Thank you.
    Carolyn
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Acrobat Professional 11.0.0.0 {D7E3240C-5D8B-4DCE-A5BA-D020514C232F} -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: Third party payload installer Adobe Acrobat XI Pro Installer.pkg failed with exit code: 1

    Moving this discussion to the Acrobat Installation & Update Issues forum.

  • I would like to download the premiere pro trial but cannot find it in creative cloud 'Apps'.

    I would like to download the premiere pro trial but cannot find it in creative cloud 'Apps'.

    You MUST have a 64bit computer... what is your computer?
    Adobe's MINimums http://www.adobe.com/products/premiere/tech-specs.html
    -Programs won't display if they will not install on your computer
    -http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

  • HFS File system with case sensitive is not accepted to install creative cloud? Is there any other way but install the whole MacOS again after formatting the drive. I cannot belief that Adobe is so bad to it's Mac customers..

    After many hours setting up OS10.10 from he scratch the last step should be installing m Adobe apps again.
    trying this I always get the error message that creative cloud does not accept case sensitive file systems and I shall use another drive.
    This means I have to set up the whole machine again after formatting without case sensitive but then having copy problems with my NAS?
    I cannot belief that Adobe is really demanding this. If so this would show how urgent this market need alternatives and some more competition...

    Hi,
    You can refer below link for more information.
    Error "Case-sensitive drives not supported" or similar install error | Mac OS

  • Cannot download assets from creative cloud market....?

    Hi, I like Adobe Creative Cloud very much, just started using it beginning of this month!
    I do have a question. In my Student and Teachers license of Adobe CC, I do not have access to downloading from the Creative Cloud Market. That options keeps telling me that only a full license premium gives access, so I need to upgrade.
    I’ve been on the forums, had chats with customer service and talked also on the telephone about this. I was told that a student license doesn’t have those options because I pay a reduced price. I visited a lot of webpages with info about Adobe CC and read a lot :-). I cannot find anywhere that students and teachers cannot access those options. Only with the Photographer’s Bundle and the Free Adobe CC there are restrictions as I understand. The Student and Teachers version is promoted (as in article in link below) as having the same tools and services as the full premium license.
    But Adobe CC Market downloads remain not accessible to me unless I upgrade to another ‘plan’ – and I remain in the dark about the rule here. Is it incorporated as said in the article below or is it not? Can you please help me with my question?
    Kind regards, Kim Terbrack.
    Article link: Adobe Black Friday / Cyber Monday 2014 Offers, Deals & Specials | ProDesignTools

    Moved from File Hosting, Syncing, and Collaboration forum. Someone in this more general CC forum should be able to answer your question.
    Thanks,
    Elba

  • Cannot log in to Creative Cloud, this keeps happening!

    Hi, I spoke with a very friendly and helpful agent over chat a week ago, but now when I try to get back on to chat it says I am not eligible!! The same problem has happened again, and I would LOVE to talk to someone to work out why the screen looks like this and I cannot click anything that you can see on the log in screen. Last time on chat, he took remote control of my machine and sorted it, but now I am chasing time again and I really don't know what to do. Honestly, it seems very swish, but life was much easier with a CD to install.
    Please can someone get back to me?
    Thanks
    James

    Hello,
    in addition to GautamBahl's hint: sometimes the "opm.db file" is the culprit. In this case you should delete it. BUT as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • Cannot accept invites from notifications in iCloud Calendar & no notifications in iCal on iMac

    Hi,
    I do not get notifications for invites on Calendar application on iMAC ?
    I do get invite notifications on iCloud Calendar, but when I try to accept I get an error message "Cannot save invitation reply" and so I cannot accept.
    Please advise
    file://localhost/Users/Gino/Desktop/Screen%20Shot%202012-11-27%20at%2019.06.00.png

    I have the same problem. 
    I get Gmail email with the outlook invite from business associates. New 5c won't let me accept or decline.  A cascade of problems follows: 
    The sender and all others do not know if I'll be attending, no reply can go out on my phone.
    I have to sign in on my gmail from a computer which I don't always have thus delaying.
    If I need to reply asap I have to do so via an email. This makes more work for sender and affects my credibility.
    I don't know all meeting attendees and can't email them all so they're left in the dark.
    I have to manually put in all info to my calendar - which we know increases work, decreases efficiency and increases likelihood for error.
    This is a BIG problem. Help please!!

  • I cannot log out of creative cloud

    I bought the creative cloud bundle on another email and when i try go to preferences > account, the sign out box is grayed out and I cannot click it!
    Help please.
    Thanks,
    Aakash

    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -email address https://forums.adobe.com/thread/1446019
    -http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html

  • Your system cannot process payment for Creative Cloud subscription

    Greetings,
    your system cannot process my payment for Creative Cloud subscription.
    I'm using Citibank VISA card with 3D-Secure technology. Your system just responds - couldn't process payment...

    I've tried 4 of my credit cards. It doesn't work.

  • Can my clients upload files to my Creative Cloud?

    Can my clients upload files, (image files for example) to my Creative Cloud?

    Hi paul
    If you want someone to share a file with you so yes it is posible. people can register there email ID as Adobe ID on adobe.com and they can use upto 2GB of free spae for 1 month (Trial period) and upto 20Gb in case if they have purchased Creative Cloud membership and upto 100 in case they have Creative Cloud team account.
    After sharing the file by someone you will get an email with the link to download the same on your computer.
    If you want someone to upload files in your creative cloud storage then it is not posible because to upload the file on your creative cloud storage CC desktop app or creative.adobe.com website need a Adobe ID and password to login which is not there with the other user.
    Regards,
    Jatin Dembla

  • Cannot accept invites from calendar

    I have a BB Z10, software release 10.2.1.2977 , I cannot accept or decline an invitation anymore. It only provides the option +ADD TO CALENDAR
    Thanks for the help
    rnastas

    Is it an isolated case, or there are others who are having the same problem: No more acceptance with notification to the organizer. That functionality is required to inform the invite organizer that we acknoledged his invitation with an ACCEPT or DECLINE or TENTATIVE...

  • Help please I cannot sign in to creative cloud

    http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html This is happening but the fix is not working.  I've looked and there is something about deleting a file, however on Windows 7 I do not have a folder under may name labled "appdata"  I've updated my password and can successfully log in on the website, but nothing is working to sign into creative cloud.

    Hi SLgurl,
    Welcome to Adobe Forum,
    Are you on a managed network?
    Please navigate to C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it.
    Launch CC desktop and try to sign in. Please ensure to turn of any security software if running.
    In case this does not work, contact Adobe Support at
    http://adobe.ly/yxj0t6.
    Let us know if it helped you.
    Regards,
    Rajshree

  • Cannot update programs on Creative Cloud.

    As the title says. I am on a PC with Windows 8.1 and I wanted to download a trial for Adobe Illustrator. I downloaded it successfully but when I tried to update Illustrator and Adobe Extension Manager it just says Update Failed. When I click Learn More it says "Download error. Press Retry to try again or contact customer support.(49)". Halp!

    iKoolLuke for information on how to resolve download error 49 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Maybe you are looking for

  • Nano 3rd Gen freezes and must be reset when paused

    I'm a fairly new owner of a 3rd Gen Nano, which has worked well (except for the occasional hiccup). When I listen to podcasts or music, and want to stop, I just hit Pause, wrap the headphone cord around the nano, and drop it in my pocket. About 60% o

  • Uploaded images lost

    Hi, once again the images I uploaded to AppStudio are lost. The upload URL gets a 404 error. They happened to work some time ago, but now they seem to be gone. Example: https://waspro.blob.core.windows.net/apps/48393/3cbc24fb-7e08-49da-a6cd-0bc48e146

  • How to hide user id and password in batch scripts

    Hi, Can some one help me to hide the user id and password in batch scripts that used to automate Export and Action script execution process. Context : In my project client doesn't want display user id and password hence they are looking for secured w

  • Back-up disk full

    I was using time machine to back-up my media drive. My back-up drive is the same size as the media drive, 750 gigs. The back-up drive seems to need 100 gigs more than the media drive for time machine to work. This engaged a back up error because of l

  • Is Dictionary shortcut Command-Ctrl-D a system wide thing?

    I had assumed the Command-Ctrl-D for Dictionary.app is a system wide short cut It works fine with Safari But I found it doesnt work in side of a firefox webpage. Pressing the combination doesnt bring up the expected floating dictionary window. Or the