Client matter code and forced authorization code.

Question

what's the difference between these two? It seems they are same. Call the number and enter the code, otherwise you can not complete the call. Thanks

Answer 1

CMC and FAC serves two diff functions. Its true that you enter the wrong code, you cannot complete the call. CMC's purpose is to generate a billing record for every call placed to a particular client, mostly used by businesses who bill back to their clients, based on the number of calls made. FAC on the other hand (even though generates records in CDR) is to block access to a particular calling pattern. The same CMC may be entered for any of the route patterns that are enabled with CMC. The same FAC may be entered for those route patterns whose authorization level is = or < the authorization level of the FAC itself.
So if i have two FACs with auth levels 20 and 30, and if i have FAC enabled on long distance (min auth level 20) and international route patterns (min auth level 30) , i can enter the FAC with auth level 30 for both long distance and international patterns for the call to go through.
With FACs, IPT admin usually have to allocate the code on a per user basis. User 1 doesnt know User2's FAC. With CMC, its usually used by a group of agents who possibly makes a lot of outbound calls to their clients and the code is distributed among users. Each code represents a particular client, so billing reports (CDR) can be pulled at the end of the month based on code and bill that back to client.
HTH
Sankar
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