Cloud icon meaning

My sister who uses itunes on a PC has asked me the following question:
When i have the side bar open the library shows
music
films
tv programmes,
the 3 above have a little cloud to the right, what does it mean when the cloud has a sort of on-it's-side z or diagonal stripes that are moving ?
Can anyone help?
Thanks

http://support.apple.com/kb/HT1751    are the instructions followed
Now it is all messed up. Playlists have disappeared
And have lots of exclamation marks

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