CME B-ACD on Cisco 2911 with IOS 15.2(4)M5 not working

Hi Folks,
I am currently setting up CME version 9.1 with B-ACD (app-b-acd-aa-3.0.0.2.tcl & app-b-acd-3.0.0.2.tcl), running on
Cisco 2911 with IOS ver 15.2(4)M5, this is for lab purposes.
Below is my CME & B-ACD configuration :
voice service voip
ip address trusted list
ipv4 0.0.0.0 0.0.0.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
h323
h225 listen-port 1820
no call service stop
sip
bind control source-interface Vlan400
bind media source-interface Vlan400
registrar server expires max 600 min 60
voice register global
mode cme
source-address 172.25.202.1 port 5060
max-dn 2
max-pool 2
load 9971 sip9971.9-2-2SR1-9
authenticate register
timezone 28
time-format 24
date-format D/M/Y
tftp-path flash:
create profile sync 0004714411607756
voice register dn 1
number 3005
name br2phn2
voice register dn 2
number 3006
name br2phn4
voice register template 1
dialplan 1
voice register dialplan 1
type 7940-7960-others
pattern 1 3...
pattern 2 999
voice register pool 1
id mac 1C1D.86C4.0D6D
type 9971
number 1 dn 1
template 1
dtmf-relay rtp-nte
username 3005 password cisco
description 3214-3005
codec g711ulaw
voice register pool 2
id mac 1C1D.86C4.A574
type 9971
number 1 dn 2
template 1
dtmf-relay rtp-nte
username 3006 password cisco
description 3214-3006
codec g711ulaw
voice hunt-group 1 parallel
list 3002,3006
pilot 3210
application
service aa flash:/app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 3500
paramspace english location flash://
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 3001
param max-time-call-retry 90
param service-name queue
service aa-drop flash:/app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param service-name queue
param drop-through-option 2
param second-greeting-time 60
paramspace english language en
param max-time-vm-retry 2
param max-time-call-retry 90
param voice-mail 3001
paramspace english location flash://
param aa-pilot 3501
param number-of-hunt-grps 1
param handoff-string aa-drop
param call-retry-timer 15
service queue flash:/app-b-acd-3.0.0.2.tcl
param queue-len 15
param aa-hunt10 3006
param queue-manager-debugs 1
param number-of-hunt-grps 2
param aa-hunt2 3210
interface Loopback0
ip address 172.25.110.3 255.255.255.255
ip ospf network point-to-point
h323-gateway voip interface
h323-gateway voip id Spain ipaddr 172.25.110.1 1719
h323-gateway voip h323-id BR2-RTR
h323-gateway voip tech-prefix 1#
h323-gateway voip bind srcaddr 172.25.110.3
interface Vlan400
ip address 172.25.202.1 255.255.255.0
ip pim dense-mode
dial-peer voice 3500 voip
service aa
destination-pattern 3500
session target ipv4:172.25.110.3
incoming called-number 3500
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
dial-peer voice 3501 voip
service aa-drop
destination-pattern 3501
session target ipv4:172.25.110.3
incoming called-number 3501
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
telephony-service
no auto-reg-ephone
max-ephones 2
max-dn 2 no-reg both
ip source-address 172.25.110.3 port 2000
cnf-file location flash:
load 7965 term65.default.loads
time-zone 28
time-format 24
date-format dd-mm-yy
max-conferences 8 gain -6
moh "music-on-hold.au"
web admin system name admin password cisco
dn-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 Feb 14 2014 05:54:44
ephone-template 1
softkeys connected Endcall Hold Park Trnsfer Acct Flash
ephone-dn 1 octo-line
number 3001 no-reg both
description 3214-3001
name br2phn1
ephone-dn 2 octo-line
number 3002 no-reg both
description 3214-3002
name br2phn3
ephone 1
device-security-mode none
mac-address 189C.5DB6.D303
ephone-template 1
max-calls-per-button 5
busy-trigger-per-button 3
type 7965
button 1:1
ephone 2
device-security-mode none
description 3214-3002
mac-address 984B.E194.FDDD
ephone-template 1
max-calls-per-button 5
busy-trigger-per-button 3
type 7960
button 1:2
Problem :
1. When I test call from CME Phone both SIP and SCCP Phone by dial 3500 or 3501, I get the busy tone.
2. Debug voip dial-peer, match with dial-peer voice 3500 for (aa service) & 3501 for (aa-drop service).
3. Debug voice application script, show nothing.
Is there something wrong with my configuration ?
Rgds
Novri

Hi Novriadi,
In your configuration
service aa flash:/app-b-acd-aa-3.0.0.2.tcl
service queue flash:/app-b-acd-3.0.0.2.tcl
paramspace english location flash://
Remove "/" and "//" from the configuration
Then use the call application voice load command in privileged EXEC mode to reload the scripts.
Router# call application voice load aa
Router# call application voice load queue
Router# call application voice load aa-drop
You can refer to following document as well for more info
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html#wp1018270
Please find the sample configuration that is required to configure b-acd in CME for reference.
telephony-service
moh music-on-hold.au
multicast moh 239.1.1.1 port 2000
application
service queue flash:app-b-acd-2.1.0.0.tcl
param number-of-hunt-grps 2
param aa-hunt2 1111
param aa-hunt3 1222
param queue-len 15
param queue-manager-debugs 1
service aa flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 1
paramspace english language en
paramspace english location flash:
param service-name queue
param handoff-string aa
param aa-pilot 8005550123
param welcome-prompt _bacd_welcome.au
param number-of-hunt-grps 2
param dial-by-extension-option 1
param second-greeting-time 60
param call-retry-timer 15
param max-time-call-retry 700
param max-time-vm-retry 2
param voice-mail 5003
dial-peer voice 222 voip
service aa
destination-pattern 8005550123
session target ipv4:192.168.1.1
incoming called-number 8005550123
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
Thanks & Regards,
Mudit Mathur

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