CME - Shared line status indicator

Ive seen several different installs of CCME at different retail stores that I visit. Both stores use CCME (which I am sure of). Both installs (seperate and unrelated to each other) have a key-system structure where there are 7960Gs that have their buttons mapped to a unique extension as well as 4 shared DNs that allow any phone to pickup any line. The interesting part, however is that at one store when a line is in use, all of the other phones show the line icon for the shared DN as a phone with the handset on-hook and a flashing "X". However, at another location, also Running CME, with a very similar setup, the shared lines show the remote-in-use icon (dual handsets) for lines in use. Is this just a matter of the version of CCME that they are running?
I was just curious as to whether this has something to do with the configuration or simply the version of CME that is used. Ive looked around the cisco site and have found very little information regarding line status icons and cisco CME. There is a brief mention in the guide for the 7914.
Just wondering
barsky

Yup, you were definitely correct with the firmware being the culprit! the systems vary quite a bit in age. One one the phones are running load 3.5 and on the other they are running 8.5.
Either way, thanks a lot for the suggestion and helping me deal with my curiosity!
best regards,
barsky

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Line Key 4
Extension: "Disabled"
Short Name : "sip5000"
Shared Call Appearance: " fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
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At 5000 phones
Same with above but changed the number 3000 to 5000 and visa versa.
The configuration show above is the results of setup wizard, not manually configured.
The "System Configuration Using the SPA9000 setup Wizard, verion 2.1, Installation and Configuration Guide" says that
"In this example, a station is configured with the name Sales2. Line 2 is
configured with a Shared Line Appearance for a station named Sales1. After
these settings are submitted, the button will display the name of the selected
station, Sales1. When an incoming call is directed to Sales1, both phones will
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<Question 1>
The underlined sentence does not working.
2000 make a call to 3000, both 3000 and 5000 ring, 3000 answered and put this call on hold, and try to retrieve at 5000 by push the line displayed "sip3000". but It make a ring on 3000 with new line !!!!!!!!!!!
<Question 2>
The difference what was written in this potsed threads is that the Line key3's extension is not "Disabled" but another EXT number. (for example EXT1, or )
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<Question 3>
I added EXT 2 for each phone's subscriber information.
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EXT2
     Shared Ext:"shared" Shared User ID: 3000
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The shared line icons are changed as "folded phone" icon.
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sip3000 3000 192.168.10.2 37 Linksys/SPA962-6.1.3(a)
sip3000 5000 192.168.10.2 59 Linksys/SPA962-6.1.3(a)
sip5000 5000 192.168.10.3 45 Linksys/SPA962-6.1.3(a)
sip5000 3000 192.168.10.3 79 Linksys/SPA962-6.1.3(a)
sip4000 4000 192.168.10.4 45 Linksys/SPA942-6.1.3(a)
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Sales1 or Sales2." ==> It works !!!!!!!
Does a phone should register with not only its own number but also shared line phone's number ?
Does it correct configuration for Shared line appearance ???
<Question 4>
2000 call to 3000, 3000 answer, 2000 and 3000 is connected.
3000's line 1's LED is red and icon is "3000 <-->".
5000's shared line 3 's LED is red and blink intermittently and icon is "sip3000 <-->".
If I push the shared line 3(sip3000) at 5000. call was picked up, thus 2000 and 5000 was connected.
BUT, At 3000 there is no lines are turn RED (it means that the shared line is not monitored).
I think the shared line "sip5000" at 3000 should be turn RED.
Is it normal operation ?
<Question 5>
and finally, what scenarios does spa9000 supports with related to SLA?
A --> B(C), C(B) ring simultaneously.
hold, resume by each other.
transfer or conference
pickup established user by push shared line.
what else ? If is there any service scenario document please let me know.
what about intercom?
When sceretary answer a call, how to let boss know? just seize a new line, make a call and transfer after answer ?
or, assign new line with func like intercom and push that line to notice a new call to boss and then
transfer or hold by sceretary resume by boss etc.,
Message Edited by nature21 on 03-18-2009 11:09 PM

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