Shared line appearance service scenario

I have two 962 phones with version 6.1.3(a) for SLA test. Each has number 3000 and 5000.
configuration summary below:
            3000       5000
EXT1    3000     5000
Phone
Line1   ext 1, shared, 3000                       ext 1, shared, 5000
Line 2 ext 1, private, 3000                   ext 1, private, 5000
Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
   Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
As a result of setup using Setup Wizard program verion 2.1
At 3000 phones
EXT1
     Shared Ext:"shared" Shared User ID: 3000
   Proxy; x.x.x.x
     Subscriber Information: Display Name: sip3000, User ID: 3000
Phone
   Line Key 1
Extension : "1",
            Short Name : "3000"
Shared Call Appearance: "shared"
   Line Key 2
Extension : "1",
            Short Name : "3000"
Shared Call Appearance: "private"
   Line Key 3
Extension: "Disabled"
Short Name : "sip5000"
Shared Call Appearance: " fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
Line Key 4
Extension: "Disabled"
Short Name : "sip5000"
Shared Call Appearance: " fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
At the phone's screen, it displays like that a first line has folded phone icon, second has normal phone icon, the third and the forth line has 3 by 4 keypad icon.
At 5000 phones
Same with above but changed the number 3000 to 5000 and visa versa.
The configuration show above is the results of setup wizard, not manually configured.
The "System Configuration Using the SPA9000 setup Wizard, verion 2.1, Installation and Configuration Guide" says that
"In this example, a station is configured with the name Sales2. Line 2 is
configured with a Shared Line Appearance for a station named Sales1. After
these settings are submitted, the button will display the name of the selected
station, Sales1. When an incoming call is directed to Sales1, both phones will
ring, and Line 2 on Sales2 will flash red. The user at Sales1 can answer the
call normally, or the user at Sales2 can answer the call by pressing the Line 2
button. If the call is answered and put on hold, it can be resumed from either
Sales1 or Sales2."
<Question 1>
The underlined sentence does not working.
2000 make a call to 3000, both 3000 and 5000 ring, 3000 answered and put this call on hold, and try to retrieve at 5000 by push the line displayed "sip3000". but It make a ring on 3000 with new line !!!!!!!!!!!
<Question 2>
The difference what was written in this potsed threads is that the Line key3's extension is not "Disabled" but another EXT number. (for example EXT1, or )
For example, At station 3000 -> phone -> like key 3, when I changed the Extension "Disabled" to ext "1", If I make a call to 5000,this phone 3000 does not ring simultaneously.
<Question 3>
I added EXT 2 for each phone's subscriber information.
At Phone 5000,
EXT2
     Shared Ext:"shared" Shared User ID: 3000
   Proxy; x.x.x.x
     Subscriber Information: Display Name: sip3000, User ID: 3000
            3000       5000
EXT1    3000     5000
EXT2      5000     3000
Phone
Line1   ext 1, shared, 3000                       ext 1, shared, 5000
Line 2 ext 1, private, 3000                   ext 1, private, 5000
Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
   Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
The shared line icons are changed as "folded phone" icon.
PBX Status shown below:
Registration Station User ID IP Address Reg Expires(s) User-Agent
sip3000 3000 192.168.10.2 37 Linksys/SPA962-6.1.3(a)
sip3000 5000 192.168.10.2 59 Linksys/SPA962-6.1.3(a)
sip5000 5000 192.168.10.3 45 Linksys/SPA962-6.1.3(a)
sip5000 3000 192.168.10.3 79 Linksys/SPA962-6.1.3(a)
sip4000 4000 192.168.10.4 45 Linksys/SPA942-6.1.3(a)
then, "If the call is answered and put on hold, it can be resumed from either
Sales1 or Sales2." ==> It works !!!!!!!
Does a phone should register with not only its own number but also shared line phone's number ?
Does it correct configuration for Shared line appearance ???
<Question 4>
2000 call to 3000, 3000 answer, 2000 and 3000 is connected.
3000's line 1's LED is red and icon is "3000 <-->".
5000's shared line 3 's LED is red and blink intermittently and icon is "sip3000 <-->".
If I push the shared line 3(sip3000) at 5000. call was picked up, thus 2000 and 5000 was connected.
BUT, At 3000 there is no lines are turn RED (it means that the shared line is not monitored).
I think the shared line "sip5000" at 3000 should be turn RED.
Is it normal operation ?
<Question 5>
and finally, what scenarios does spa9000 supports with related to SLA?
A --> B(C), C(B) ring simultaneously.
hold, resume by each other.
transfer or conference
pickup established user by push shared line.
what else ? If is there any service scenario document please let me know.
what about intercom?
When sceretary answer a call, how to let boss know? just seize a new line, make a call and transfer after answer ?
or, assign new line with func like intercom and push that line to notice a new call to boss and then
transfer or hold by sceretary resume by boss etc.,
Message Edited by nature21 on 03-18-2009 11:09 PM

as of now its hard to tell the exact problem with your setup. i suggest that you try to reconfigure the device again. you may also try to check the admin guide for the device.

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