Collection date

Question

Hi sd gurus pls tellme the solution for my issue.
u pls try to  understand what my client's requirement is
Trigger 1 - 10 days prior to the due date of the invoice to the salesman requesting to call the customer to get an update.
Trigger 2 - If Salesman calls and updates the system with an approximate collection date then Trigger 2 is not required. If he doesn't action on trigger 1 then trigger 2 with the same message as trigger 1, 5 days prior to the due date of the invoice.
Trigger 3 - If Salesman calls and updates the system with an approximate collection date then Trigger 3 is not required. If he doesn't action on trigger 2 then trigger 3 with the same message as trigger 2, 2 days after the due date of the invoice.
Trigger 4 - If Salesman calls and updates the system with an approximate collection date then Trigger 4 is not required. If he doesn't action on trigger 2 then trigger 4 to inform the Sales Manager for this outstanding invoice 4 days after the due date of the invoice. Also if collection is not carried out by the Salesman on the due date, then trigger 4 should be generated to the Sales Manager.
how we can do that.actual client requirement they they want to have 4 trigger points for the collection of out standing invoices.
Regards
D.V.S.K.

Answer 1

Hi,
I think,your requirement can be solved through dunning.
You can assign a dunning procedure to your payer master and messages will be triggered based on the configuration of dunning procedure.
Dunning configuration is generally done by FI Consultant. You can take his help.
Regards
Karan