"Combine supported files in Acrobat" right-click funtion is slow or locks up system since upgrade to Office 2013

Question

I have several admins who have for years combined quantities of large Word documents into a single PDF by highlighting them, right-clicking, and selecting "Combine supported files in Acrobat."  Until recently, they were all using Office 2010 Pro Plus and a variety of versions of Acrobat - Standard 9, Professional 9, Standard 10.  They said it was quick and painless.  We've recently deployed Office 2013 Pro Plus, and they are complaining that doing the same thing they've always done is either completing but yeilding only the first document in the resulting PDF or rendering their systems unresponsive.  I have reproduced their issues and have found some evidence online of Possible incompatibilities between Office programs and the Adobe Acrobat PDFMaker Office COM Addin add-in, however Adobe's list of Compatible web browsers and PDFMaker applications indicates that Office 2013 supports PDFMaker versions as old as Acrobat 6, and we are not that outdated.  Any suggestions?  This is crippling their productivity.
Thanks!
Carrie

Answer 1

Only the updated Acrobat XI supports Office 2013. The updates are necessary to address the changes to OFFICE introduced after Acrobat XI was released (OFFICE 2013 is more recent than the original AA XI release). No other versions of Acrobat can be used with OFFICE 2013 other than printing to the Adobe PDF printer.