Combining telephone and broadband accounts not hap...

When I tried to upgrade my broadband online I kept being told that there was a fault with my account. When I telephoned on 15 April for help I was told that I did not have a broadband account on my account. I have been paying a direct debit and using broadband since 2003!!!!!!!
Eventually I was told that my broadband account was a separate account and it needed to be combined with my telephone account before I can upgrade my broadband. This would be done. I would then be able to upgrade my broadband and receive a new hub.
Two weeks later and nothing had happened. I telephoned on 29 April and during a 30 minute call explained it all again. I was told that the Exceptions Team would have to combine the two accounts and then my broadband would be upgraded and a new hub sent to me. I was told that the Supervisor was going to take personal charge of this problem and it would be fast-tracked.
Today is 7 May and still nothing has happened. Help, please, someone.
Solved!
Go to Solution.

The day after I contacted the Forum I had a very helpful telephone call from Neil, one of the BT Forum Moderators, on Thursday, 8 May. We talked about the problem that I was experiencing. It was very easy to talk to Neil. I am nearly seventy and not up in all the technical terms, but he understood what I told him in my own words and explained everything in a way that I understood. He promised that he would get everything sorted out this week and gave me a direct line telephone number so that I could call him up and speak to him if I wanted too.
This morning, Thursday 15 May, Neil telephoned me again to say that everthing is sorted out. My telephone account and broadband account have been combined and I am now on Unlimited Broadband. I am now paying about half the amount that I was previously for two separate accounts. My Home Hub 4 should be here next week and Neil talked me through how to connect it.
When I sign in now to My BT my account page is quite different as everything is updated.
My old broadband account was closed to new subscribers years ago and the BT staff I spoke to on previous telephone calls had no knowledge of it. I was even told by one person that I did not have a broadband account. Neil knew exactly what my old account was and was able to get it changed to Unlimited Broadband. Without his help I would probably never have got the problem sorted.
Many, many thanks to Neil.

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ECess and secess Accounts not shown in J1IH

Hi,
I am trying to post Excise JV against a Material Document where excise entries are already posted through MIGO.
T-Code: J1IH
Enter the details
I am getting information Message Document already exists for the reference Message no:8I448:What is the meaning of this?
When I press Enter I do not see and Material Details, the material lines as grayed out: What is the reason, why system is not showing the material.
When I Enter BED Amount, ECS Amount & SEcess Amount, and click on Determine GL Accounts I can see only two GL Account i.e. CENVAT Clearing and BED Account, I am not able to see ECS & SEcess account,
I checked the GL Acount Assignment and found every GL is assigned
Please help
Regards,
Vivek

HI,
For this you have to maintain this seetings
GO TO SPRO-> LOGESTIC GENERAL->TAX ON GOODS MOVEMENT-> INDIA->ACCOUNT DETERMINATIO->CLICK ON SPECIFYEXCISE ACCOUNTS PER EXCISE TRANSACTION.
IN this
For GRPO YOU HAVE TO MAINTAIN ACCOUNT NAMES COLUMAS PLA AT1 AND PLA CESS.
Thanking you.

Mail and newsgroups account not set upcorrectly

When I want to e-mail an article and click SHARE and click send e-mail and then when I want to send message I get a SEND MESSAGE ERROR, SENDING OF MESSAGE FAILED. PLEASE VERIFY THAT YOUR MAIL AND NEWSGROUPS ACCOUNT SETTINGS ARE CORRECT AND TRY AGAIN. Where do I go to fix this. I thought everything was set up correctly. (Thunderbird is the sending e-mail company).
Thank you.

I am confused. There are two or three "sends" in your desctiption. The typical case is you are reading an article on a web page and click on the "share" icon. You are then prompted to enter the email address or addresses of your intended recipeint(s), plus your name and email address, after which you click on send or continue to actually transmit the email. If that is the case the only reason for obtaining your email account is to verify your ID to the web page. The resulting email is sent using an SMTP serrver associated with the web page where the article appears and has nothing to do with your email client, or your email account.
If you send a regular email, in other words you are not clicking on a share icon on a web page or in an email, creating a new email message from scratch and sending it, does everything work as it should? If so there is nothing wrong with your mail and newsgroups account setting. The problem is in the JavaScript or Java used on the web page where you clicked on share and there is nothing you can do to correct or change it other than contacting the webmasster for the site and telling her about the error.

BT telephone and broadband package

Hello,
I am currently paying telephone line rental to BT (Line Rental Saver) and have a Carrier Pre Select (CPS) service (Sky Talk Unlimited) on my line. My current broadband provider is O2 ADSL Standard (legacy).
I was thinking of switching all my services over to one provider and being as though i am a Sky tv customer also, this provider was the favoured choice. Now, i placed an order over the last weekend for services Totaling: £37.25 p/m (All 12 month contract)
On Wednesday 11th July i received a call from BT stating that they had been contacted by a different provider, Sky, informing them of my choice to switch my services over. BT also offered me a "deal" for being a loyal customer and said that the offer was valid anytime before my earliest estimated activation date with Sky as my line is still with BT, until Sky takes over.
BT offered:
Line Rental Saver £10.75 p/m
Infinity 2 Unltd (80/20) £17.25 p/m
Anytime Calls Unltd £4.90 p/m
International Freedom £5.20 p/m
Total: £38.10 p/m (All 12 month other than Infinity 18month contract)
I also thought about continuing to pay my line rental to BT (LRS), keeping the Sky Talk Unltd CPS, and subscribing to Infinity 2. However, i also want the Home Privacy Service with Caller ID on my line. From my understanding i must make 2 chargeable calls on the BT network to avoid incurring further costs but BT have cunningly made the use of 1280 redundant therefore further costs are incurred.
For the Line Rental Saver; 2 chargeable calls are to be made to avoid a cost of £1.50 p/m and for the Home privacy service with caller ID the same number of calls are to be made to avoid a cost of £2.70 p/m.
So for my mixed BT+Sky bundle i would pay £37.20 p/m (Infinity 18 month contract)
Now, i would like to ask which would be the best option because from my point of view all 3 packages satisfy the requirements of my household and i cant think of any shortcomings other than the fact that BT anytime calls includes 0870 numbers (1000 mins) and i am aware that NOT all 0870 numbers are equal? Also BT are offering a faster fibre product albeit subject to throttling.
Moreover, have read about 0844 numbers being charged at different rates depending on the type of "code" stated in the T&C but do not make many calls if any to these prefixes, perhaps one or two IF required.
I have read that BT do throttle P2P heavily which is often used in my household by the children (i try to educate them on this issue) and Sky's fibre service truly is unlimited without throttling. If anyone has a moment or two to possibly comment on any disadvantages which i may have left out, or perhaps something which i have missed then please do, otherwise i am uncertain as to which package to go for :-s (slightly weighted towards the BT+Sky bundle).
Kind Regards.

just worth noting that sky use the same OPENREACH Infrastructure as BT and all other providers offering fibre products it was also Sky that stopped users using the 1280 prefix so it would cost them more to remain with BT
not BT that stopped the use
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

CRM BP Migration - telephone and Fax data not posted

Hello Experts,
I am having an issue while posting a Contact using IDoc in CRM 7.0, the contact is created, all data is ok, email is posted, but fax and telephone information is not posted.
Have anyone faced this issue and now how to solve this?
Thanks!

Hi Nhlanhla,
You can achieve this by IDOCS or XIF Function Modules.
   Preferred is develop a program using CRMXIF_PARTNER_SAVE and CRMXIF_PARTNER_REL_SAVE for better performance. Here you will find Z fields create through EEWB also.
For IDOCs
Message Type         CRMXIF_PARTNER_SAVE_M
Basic Type           CRMXIF_PARTNER_SAVE_M03
Message Type         CRMXIF_PARTNER_REL_SAVE_M
Basic Type           CRMXIF_PARTNER_REL_SAVE_M02
Regards,
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Decrypting FileVault Failed and User Account Not Allowing Login

So here is the scenario and my problem. I decided to do a clean install of Leopard on my PowerMac G5 and in doing so used Carbon Copy Cloner to copy all the content of my Macintosh HD drive to another internal DataDrive so that I could get my data later and be able to boot into that old installation of the OS for any reason. After the clone was complete I did a clean install of Leopard onto my Macintosh HD volume.
With the new installation running and updates run I decided to go and get my old data. Turns out I had FileVault protection on in the old installation and could not access my data through the new install. This was the very reason I kept the old installation. I rebooted into the old installation and went to remove FileVault protection. The computer logged out and started decrypting my user folder.
Two hours into the decryption it failed and prompted me to continue and be returned to my login and state before I started the decryption. Now I can't login to that user because when I attempt to it will say that FileVault needs to be repaired and give you the option to repair. The repair takes a while and then give you the error stating the repair didn't work.
So I need help figuring out how to get access to my data in that user folder or get that user folder to work so that I can get my info copied to my new installation. Any ideas would be very much appreciated as I feel like I have lost too much for comfort.
Thanks, Brandon

First of all thank you for the help. In all my trying to figure it out I didn't try just double clicking on the sparse bundle.
Because this was my only user on the computer I had to enable the root user to be able to login. Once that was enable I was able to mount the sparsebundle and copy my data out. I didn't get all of it as something did truly get corrupted during the decryption but I did get 99% I think.
Now with my data coped to another location I can attempt some repairs and see if I am able to get that last percentage point. Thank again.
Brandon

No Phone Line and Broadband Speed at 0.2 - Not hap...

Afternoon,
I ordered the phone, TV, and Broadband with an activation date of the 5th December. I then received a text message to advise that a phone line engineer will visit between 1pm-6pm, I booked half a day off work but no one got in touch.
At about 7pm I checked my phone line and the line was dead.
I then phoned through to see what was happening and the customer service kept putting me through to the wrong teams and from my mobile I was on the phone for just over an hour.
I am not happy that I had to make this phone call from my mobile when the line was meant to be sorted. After speaking to the delivery team, he advised me that an engineer did come but didn't need to come into the property and the phone line should be working.
NO communication about this on the day and after checking this with the engineer he advise he would raise a fault after we went through some tests.
we are now Tuesday the 11th and I have not heard back.
I assume from the fault on the line I am only getting 0.2 download speed on my Internet and the broadband line keep disconnecting and reconnecting again.
As mentioned before being a new BT customer my experience has not been very good at the moment and I hope you can put this right.

The link on my signature, is just a collection of my own help pages, the links below come directly from BT, so you should be able to use them.
You should be able to run a test on your line from this link from the BT website.
Reporting Phone Faults
It does sound like there is one wire disconnected somewhere, as broadband will just about work under those conditions.
It would be best to do a couple of checks yourself, using this BT link, to make sure the problem is not within your own wiring.
Fixing phone faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Merging Broadband and Phone Accounts

New to the Forum. I hope someone can advise.
I have old BT Yahoo Broadband and am currently paying around £26.00 per month for the privilege. I spoke to BT about getting a better deal early last year and was placed on a less expensive contract, but when I checked my bill in August, I found the charge had reverted to the higher amount again.
On 19 August, I phoned BT and asked to be placed on their £16 per month unlimited Broadband package. I was told that this would take between 9 and 14 working days. In order for this to be done however, I first must have my Broadband account merged with the account the phone line I use for Broadband is on, as they are separate (‘unaligned’).
Yesterday, 17 working days later, I phoned and spoke to a helpful lady who, after speaking to her manager, contacted the appropriate department and arranged for the merger to be done (although I don’t know why this could not have been done sooner). She advised me this could take up to 24 hours. The she would get me put on to the new package.
24 hours later this merger had still not taken place, so I phoned BT and spoke to another adviser who confirmed that the merger request was still open, but that I would (obviously) have to wait a little longer. She said that as these account mergers were handled ‘offline’, there was nothing she could do to escalate it for me. She has promised to phone me back on Sunday (but if it’s out of her hands, I don’t know what she will be able to do if the merger hasn’t taken place).
Browsing the Internet (including this forum), I’ve been reading horror stories of people waiting weeks to have accounts merged – over 3 months in one case! So I haven’t really much to complain about yet, although nearly 4 weeks have now elapsed since my initial request on 19 August. I’m not looking forward to the possibility of receiving a quarterly Broadband bill for £78.00 in November.
I know BT are very busy and maybe I’m jumping the gun a bit here, but if anyone has any advice as to what approach to take if the usual methods of phoning and emailing BT do not achieve results, it would be much appreciated.
Solved!
Go to Solution.

Hi Paulus47,
Thanks for the post and welcome to the forum. I am so sorry about the delay in sorting this out and for the lack of info you have been given. I understand what has to happen and will be happy to chase this action up.
It is true that your account has to be merged and this can take a bit of time but shouldn't be as long as you have already waited. I will need to chase this up with the relevant team to get some action taken.
Please drop me an email and include your broadband account number as well as your telephone account number and the link to this thread. You will find my contact link under the 'About me' section of my profile. Just click on my username (SeanD)
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I have two separate itune accounts under two different email accounts and would like to combine them under one account. Is this possible and if so, how do I do it?

I have two separate itune accounts under two different email accounts and would like to combine them under one account. Is this possible and if so, how do I do it?

If you go to Settings > iTunes & AppStore , you can sign out from your account, and sign in with the one you've used to purchase apps.This will not remove any apps you already have on it.
Then you can go to AppStore and download apps you've purchased (either via "Purchased" button in "Updates", or simply search for them and download them.
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My wife and I want to combine our separate iTunes accounts. Possible?

My wife and I have separate iTunes accounts and want to combine them. We each have personal iPhones, iPads, and Macs which we use for work and a third iPad for our three kids. As to be expected, we have games and applications loaded on our personal iPads for kids so no one gets left out. However, invariably, one of us has an application or in app urchase that the other doesn't so at least one of the kids feels 'left out'. We use an Airport Time Capsule to store all of our itunes media and have authorized each of our devices to play iTunes media, but ultimately, we would like to delete both of our accounts and start over with a fresh 'family' account so everyone has access to the same media and applications. Is it possible to do so without keeping both of our existing accounts and creating a new account that is authorized to play our existing media?
Thanks,
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No it is not possible. Content purchased from the iTunes Store is permanently tied to the account from which it was originally purchased, and Apple does not provide a way to change it.

Lion Clients 10.7.4 show network accounts are unavailable and server is not responding when binding to Snow Leopard server 10.6.8

Hello,
I am running Snow Leopard Server 10.6.8 and my clients are Lion 10.7.4. While testing I had no issues binding 10.7.4 to our 10.6.8 server's OD. I created a 10.7.4 image to push to all of our machines and in the beginning of last week I was able to push the image and get the machines to bind with OD and apply preferences on these machines through workgroup manager. Towards the end of the week though this stopped working. Now any time I bind a 10.7.4 client to OD it allows me to perform an authenticated bind and the machine shows up in workgroup manager but immediatley after binding the client the status jelly next to the OD server in the directory list is red and says "This server is not responding". If I reboot the client I get a notification that "Network accounts are unavailable" at the login screen. My preferences from workgroup manager are also not applying, which is my main concern because without workgroup manager my mac server is somewhat pointless as we use it for very little else.
I've since tried to bind a snow leopard machine (10.6.8) and this still is working with a green status jelly. I've also built a lion machine from scratch, updated to the 10.7.4 combined update and am still getting the same issue where it shows the server is not responding when binding to OD. I then applied the subsiquent OS update after the 10.7.4 combined update but the problem still persists.
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Have you had any luck finding a solution to this? The only thing I have found was to unbind and then bind without authentication. Any help with progress on your end would be appreciated!
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New Imac. I get rid off login password from security and account and restart. Now it asks for username and password and it's not acepting anything. Any ideas?

New Imac. I get rid off login password from security and accounts and restart. Now it asks for username and password and it's not acepting anything. Any ideas?

First, reset your password as follows.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select Utilities ▹ Terminal from the menu bar.
In the Terminal window, type this:
resetpassword
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Select your boot volume if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
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Back up all data now.
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Launch the Terminal application in any of the following ways:
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☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
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Step 2
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Select your boot volume if not already selected.
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Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select  ▹ Restart from the menu bar.

Excise modvat accounts not defined for 57FC transaction and excise group

Hi,
When creating a subcontracting challan through J1IF01 after the goods issue through 541,I am getting the following error.
*Excise modvat accounts not defined for 57FC transaction and 70 excise group*
*Message no. 8I402*
Thanks,
Kiran Bodla

Hi,
You need to first specify the Excise Accounts for the combination of Excise Transaction Type: 57FC and subtransaction Type '01'. LAter maintain the G/L accounts for the ETT 57FC and subtransaction type 01. Also, maintain the attributes for subcontracting and movement ytpe groups. Later maintain the number ranges accordingly. The below are the navigational paths for ur reference.
SPRO > Logistics - General > Tax on Goods Movements > India > Account Determination > Specify Excise Accounts per Excise Transaction
SPRO > Logistics - General > Tax on Goods Movements > India > Account Determination > Specify G/L Accounts per Excise Transaction
Hope this solution satisfies ur requirement
Regards,
Phani

What do I do if someone think their account to mine and I did not except that how do I get rid of it

How do I do if someone think their account to mine and I did not except that how do I get rid of it

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Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
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After closing the malicious page, from the menu bar, select
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to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

Excise modvat accounts not defined for GRPO transaction and T1 excise group

Hi All
I am getting the error Excise modvat accounts not defined for GRPO transaction and T1 excise group
i have maintained this still iam getting the same error.
IMG -- Logistics - General -- Tax on Goods Movements -
India -
Account Determination --- Specify G/L Accounts per Excise Transaction
i have to maintained the assignment of exise group, ETT - GRPO, Co. code, chart of account & GL accounts for getting modvat.
Thanks in advance,

Hi,
Check in the above path which you have mentioned whether you have maintained the G/L accounts for the Exicse Group & Company Code for which you are trying to do a excise posting.
Also check whether you have maintained the G/L accounts for all the columns ( esp the Modvat ) such as RG23ABED,RG23CBED etc..
Note:
Make sure you havent maintained any sub-transaction types for the above combination.
Thanks & Regards,

Combining telephone and broadband accounts not hap...

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