Comment deletion in shared review

I am trying to use Adobe's shared review feature to have multiple reviewers for a PDF document. We've noticed that if you delete a comment, then when you reply to another comment the reply sometimes gets associated with the wrong comment. It's as if the deleted comment is somehow being still counted, so the matching is off.
I can't find anything about this issue. Does anyone know anything about it?

The User (identified by his credentials) has the right to delete his own comments/replies only. If in your case, a different user is able to delete other user's comments, then it requires attention. For this, Please share the Acrobat and OS version you are using and in which category of shared review you are experiencing this. Thanks.

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    We have a situation with a shared review where one particular reviewer has different results with respect to seeing the comment toolbar depending on which initiator has processed the review file. This explanation is lengthy, but necessary for proper understanding of the whole picture. Everyone participating in this scenario are using Windows 7.
    A document owner sent a pdf created from a Word document to a review initiator. There are two review initiators (both using Acrobat Pro 10.1.4); we’ll call them initiator-1 and initiator-2. Each initiator has a network site defined for holding the review comments; we’ll call them drive-1 and drive-2. Because the reviews need to have participants both inside and outside of our organization we switch the Identity in Acrobat Preferences to the document owner’s name and email address before setting up the shared review. That enables Acrobat to generate an email for external participants who cannot publish their comments to our internal server to get the pdf back to the owner.
    Initiator-1 opened the pdf, switched the identity to the doc owner, set up a shared review on drive-1, and then sent the “test-1_review.pdf” file to initiator-2, the document owner, and another reviewer.
    Intitiator-2 (using Acrobat Pro 10.1.4) and the other reviewer (using Reader 10.1.4) open the review file and see the normal commenting toolbar. The document owner (using Reader) cannot see the commenting tools at all. In previous reviews this doc owner has been able to see and use all commenting tools with pdf files created by initiator-2 using drive-2 as the network share.
    In an effort to troubleshoot the problem, initiator-2 uses the same original pdf file (with a slight name change to distinguish files), switches identities in Preferences to the doc owner, sets up a shared review on drive-2, and sends “test-2_review.pdf” to the document owner and the other reviewer. This time the document owner sees commenting tools as normal.
    Thinking this outcome points to something different on the network drive, intiator-2 goes through the process again, this time using drive-1 as the comment repository. The document owner opens the file and sees all commenting tools.
    As a troubleshooting step, the document owner uninstalls Reader and Java, reinstalls both, reboots, and tries opening the review file again. Same results: no commenting tools.
    Knowing that users with Acrobat seldom have problems with commenting toolbars, the doc owner downloads the trial version of Acrobat from the Adobe site. Upon opening the review pdf, the document owner sees the comment tools as normal.
    While using the Acrobat trial version is a temporary solution the document owner does not want to spend the money on the real version. Although we have not tested the process with other document owners, it is possible that others will experience the same trouble and the expense would be too great to get everyone Acrobat.
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    I believe this is occuring because you're changing the identity to the document owner and then sending for shared review and Acrobat is keeping tabs on who initiated the shared review. Then, this same individual is opening the file in Reader, which is causing confusion. If you're concerned about how to send to external participants, all you need to do is start a shared review and then attached the shared review pdf to an email message for the external participants. They will receive the PDF and be able to return their comments via email since they cannot publish their comments to the server.

  • Solution to the "Disappearing Comments" problem with shared reviews

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    With all the issues you describe, I would search for something conflicting with Mountain Lion.
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  • Cannot publish comments to a shared review

    I created a shared review from a PDF located on a shared network drive. The storage location for the shared review is on ANOTHER shared network drive (Drive 2). According to our IT department, all members of the shared review have write access to Drive 2; however, some members CANNOT publish their comments to Drive 2. On the other hand, some CAN publish comments.
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    This is a known issue on German OS. This has been documented in AX release notes - http://kb2.adobe.com/cps/877/cpsid_87775.html (issue#2734285)
    As a workaround, you can try the following:
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  • Dynamic Stamp Reviewer Name Changes upon Comment Download from Shared Review

    When reviewers publish their dynamic stamp to an active Shared Review and I join the review, it downloads their comments (including the dynamic stamp) but when it downloads to my copy, the name on the stamp changes from their profile name to my profile name. If I double-click on the stamp, the reviewer's name shows up on the comment pop-up yet my profile name remains on the stamp image.
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    I don't have the answer but I've seen the same thing, only with it twist. It seems to be related to the disappearing comments that others are talking about.
    We use the dynamic stamps just as you do and for certain users, the stamps disappear when the review file is opened again, no matter who opens it. You can see then listed as having added comments as the file is opening but no stamps are showing, and they aren't listed in the comments window once the file is open.
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    This is a serious problem that needs to be fixed!

  • How do i publish comments in a shared review?

    It used to automatically give me the option with a publish button, but now I don't see it anywhere.

    Don;t believe you can directly print the comments and you are right there are not in the EXIF oir IPTC data as they apply only to the images in the cloud.
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  • Shared review requirements - comments disappearing

    Hi,
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    We too have this issue.   I have found that cleaning
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  • Shared Review Comments not Saving

    My System
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    Win 7 64 bit
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    I have tried sending rieviews through a sharepoint server, and a network and as for the file both linked or attached.  This is the case for both reviews I post or someone else, even when others are commenting without any problems.

  • How can I import comments from shared reviewer who doesn't have acrobat pro?

    How can I import comments from shared reviewer who doesn't have acrobat pro? I sent out a shared review, but not all of the reviewers have acrobat pro, they do have acrobat reader 9 and have made comments on the document, but they do not appear when I open the shared review from the workspace. Can I import his comments so that they are apart of the shared review?

    I figured it out, so I will share just in case anyone else has this issue...
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  • Acrobat 9.0 Shared Review problem

    Hello,
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    Jeff Skogstad
    Technical Publications
    Cirrus Design Corporation

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  • Shared review not working for Acrobat Reader

    I can not believe have not been able to find an anwer to this, sorry if it has been asked before.
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  • API for Shared Review in Acrobat SDK

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    Reviewers at my company are also having this problem.
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