Complaining about the customer support

I actually have a problem with my phone which I got 8 months ago that the power botton does not work properly and I was asking to get it fixed by apple as it is definitely a manufacturer problem. So I called Chris one of the supervisors and actually he did nothing to me. His offered was to pay 269 $ to get it replaced..
So the question here is that's right. If I am willing to pay 270 $ will I use an Iphone again???? if the power buttom broke after 8 months of usage, what else is going to happen after 2 years of working??!!!
I definitely will never use an Iphone again because they started to save the cost and use some low standard materials.

If you purchased the iPhone new eight months ago, then it will still be under warranty and will be replaced at no charge to you unless the technician determines that there has been damage to the iPhone (such as being dropped). If you bought the iPhone used and it's now out of warranty, then of course you have to pay for service, just as you would with anything else you own that's beyond the included warranty.
As babowa said, Apple except in limited circumstances does not repair iPhones, they replace this. This is common in the electronics industry with devices of this type.
Regards.

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Can I complain about the Customer Service here?

I just had a very measured conversation with the Service Repair people, but there were a few things that struck me as utterly ridiculous. So if Lenovo is interested in understanding the customer perspective, I thought it would be a good idea to share.
I bought a IdeaPad s10-3 netbook a little under a year ago. I did extensive shopping around to find a machine that was not only a good deal, but that would be more than the piece of crap netbook that my sister has (she has an HP). I liked the s10-3, and despite the Lenovo reputation for bad customer service and questionable quality for their non-Thinkpads, I bought it.
I absolutely loved it for the 9+ months that I had it. It was good to surf the internet and write e-mails, it had an excellent battery life, it was very portable, and it could handle Microsoft Office. Apparently I loved it to much. I took it too many places. Because despite placing it in a memory foam carrying case when I took it around, I found that the cover (basically the screen) was misaligned when I closed it. One of the plastic hinge covers had broke.
The plastic had broken off the bezel and it was no wonder that the stresses was centered on that piece - there wasn't much else holding the hinge in place. Once that plastic was gone other plastic parts started to snap out of place.
"Okay," I thought," this netbook was fairly cheap, I guess eventually the plastics had to fail." I just thought that less than a year was a pretty short lifetime. I remembered that the warranty covered a year, so I sought to find out if it would be covered and how I could get it fixed. I thought about just gluing the piece back to the bezel and snapping everything back in place. But hey, if it was still under warranty, why not get it professionally fixed?
The first time I called the Support Center, the technician couldn't find my warranty because his system was down. He asked me to see if there was another Serial Number, which there wasn't. He told me he would call me back with the system was up again. He did not.
I called again, armed with the necessary information: Serial Number, Model, Type, Product ID, anything that identified my machine. This time, the technician was able to get my information and I explained the problem. I told him I thought the machine was still under warranty and he told me to send it in. I asked if I could just take it into a local Service Center but he said, no, it had to be sent to their center in Texas. He said they would take care of everything, unless they found that it was the product of abnormal use (i.e. I took a hammer to it).
I sent it in (for ~$20). So, done deal, I thought.
Nope, I got a call a week later. Apparently the hinge is not covered by the warranty. Only hardware is covered. So Lenovo doesn't have to replace or repair the cheap, superficial plastic outsides, but just the expensive, important insides. I had thought that this might be a possibility (despite the fact that the technician said that the warranty covered it), but the part I want replaced was plastic, so how expensive could it be?
Apparently, as much as the machine. Seriously. They wanted to charge me $300 to replace the bezel. I asked if it was that expensive because the LCD screen needed to be replaced. Nope, just the plastic parts. As a customer, it's ridiculous to pay that much to replace superficial, cheap parts. So I told them I wouldn't pay and that they should just send the machine back to me.
I also told them to make sure that they send back the plastic hinge so that I could repair it myself (super glue ftw!). The technician on the phone with me couldn't (or wouldn't) guarantee that they would send the hinge back. She kept asking if I sent it with the machine (I did, and I mentioned so in the letter I sent with the machine) and that she didn't know if the technician working on my machine had kept it. I explained why I wanted the hinge back and asked if there was anything that she could do for me if they didn't send it back. She stammered. I understood that she couldn't personally make sure that the hinge would be in the box with my machine. But really, couldn't she do anything to help me?
So instead of simply gluing the piece back and having a working (with less structural integrity) netbook, I'm already out $20, plus the time it took to call the Center and package and ship the machine, and I might not even be able to repair it myself!
I would have been infinitely better off if I had decided to trust Lenovo's Customer Service reputation and fix it myself. Or if I was simply told in the first place "Lenovo's warranty doesn't cover that."
Let's hope that my brand-new ThinkPad t420s never has to get serviced. Or maybe next time I should just get a MacBook.
Case Number WN378375

Well that settled it. I WILL NO LONGER BE BUYING LENOVO. My dad disapproved of me buying Lenovo over (what he perceived as) superior quality American products, and I disagreed - but not anymore. Some of Lenovo's policies are seriously idiotic.
I just got off the phone with their Repair Center/Customer Service line. I asked for his supervisor, since I was sure that the Support Rep. couldn't do anything for me. After a delay, I finally got to explain why I was calling and ask if there is anything that he could do for me. I told him that a customer has a reasonable expectation that sending in a machine should make the situation better, not worse. He kept saying "Unfortunately, we cannot give out free repairs..." But I wasn't asking for a free repair. I just wanted SOMETHING, ANYTHING other than a pat on the back and a "So sorry, pal" kind of attitude from a company that just screwed up. He said that the only "concession" he could give me was for free shipping of the machine. I asked what he meant, since I had already received the machine back. He explained that if I wanted to send the machine back to get it repaired, and pay the repair fee, Lenovo would pay for the shipping.
Seriously.
Lenovo's "concession" was to ship back the machine so I could pay for the service that I didn't want to pay for in the first place.
He couldn't offer me anything else. I asked if they could send me the missing part I meant a replacement part, but he thought I meant the broken piece I had sent in. He went on to explain that any broken pieces are automatically put in the trash as "scrap." Okay, makes sense that broken parts are useless if they're going to be replaced anyways. Except that mine wasn't. And it is reasonable to assume that some customers will be unwilling to pay for the repairs once they are quoted. You don't see car body shops throwing out bent fenders before their owners give the OK to do the repairs. It's just a stupid, stupid policy. And I said as much. I felt a bit bad for the guy listening to me, because he has no power over Lenovo's policies.
He put me on hold and tried to see if he could send me a replacement part. But nope, apparently the bezel is connected to the LCD cover (even though you can see a break in the plastic and my bezel snaps out of place from the cover) and he can't send me that entire set.
I asked if there was anything else he could do for me to placate my anger. You know, usually a company has some sort of policy to make a customer happier when there is a situation that they can't remedy. Like when I was flying Alaska Airlines for a 1hr flight and it was delayed 3+ hrs because there was a problem with the door - their customer service team gave me a $150 voucher. It doesn't take back the 3hrs I spent angry in an airport, but it makes me feel a little bit better about their company and how they value their customers. The poor guy couldn't do any of that for me.
So I just told him, if he ever had the chance to pass along these words to the higher ups, that the "resolution" to my situation was completely unacceptable. That Lenovo's warranty should be more specific that it only covers the electrical hardware, and that I was led to believe that my problem fell under the warranty. But more importantly, Lenovo's policies were not customer-friendly, and that they had lost a customer.
Put simply, Lenovo's customer service should nurture and grow a loyal customer base. It has done the exact opposite on me.
It just seems like Lenovo doesn't care about the ordinary customer.

To whom do I complain about the calendar on the iPad 2 with iOS 7? I can no longer read my appointments. Is there an adjustment I can make? Larger text size doesn't help.

To whom do I complain about the OS 7 calendar on the iPad 2? I used to be able to read my appointments. The new small font is horrible. Text size doesn't seem to change it. Can I change it?

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430http://support.apple.com/kb/ht1430
 Cheers, Tom

HT3702 Complain about the payment

dear iTunes Store. I want complain about the payment.
I buy smurfberries at my ipad in smurfs village twice. But why I just get 125 smurfberries.
while I am paying twice for 125 smurfberries. I should get 250 smurfberries.
Please respon for my complain because I can't cancel my payment in credit card.
Thx..
Regard
Lischa Marlinang

These are user-to-user forums, you are not talking to Apple here. If you have a billing problem/quetion then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Complain about the payment

dear iTunes Store. I want complain about the payment.
I buy smurfberries at my ipad in smurfs village twice. But why I just get 125 smurfberries.
while I am paying twice for 125 smurfberries. I should get 250 smurfberries.
Please respon for my complain because I can't cancel my payment in credit card.
Thx..

Hi, this is a users to users forum, and no Apple representative is involved. You need to contact the iTunes team from the right page on the website: http://www.apple.com/support/itunes/contact/

Why you don't have Iran or Persia in the customer support of Forge of Empire that is a new game in iPad?

Why you don't have Iran or Persia in the customer support of Forge of Empire that is a new game in iPad?

Dear Barry,
Thank you for your respond.Please let me know. How?
Sincerely,
Rozita

Where's the customer support????

Where's the customer support???? I have two purchased CC memberships and I am unable to access them. Waste of money. Someone please tell me how you can actually contact Adobe to solve things instead of forums that waste our time.

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Question about the custom panel language

I have a question about the custom panel language...
The document you provide seems to lack details on some features. Namely the icon and picture widgets. I see from looking at the examples and other vendor's web pages that these features exist, but I don't find any detailed descriptions of them in the documentation. Is there a more complete document describing these and other features...
http://www.adobe.com/products/xmp/custompanel.html
Alternatively, can someone fill me in on the syntax and options for at least the icon and picture widget. For instance, how do you load external icons or pictures...
Tom

Gunar,
It could be interesting to have something like
icon(url: 'http://www.adobe.com/Images/logo.gif', width: 20, height: 20);
or better
picture(url: 'http://www.adobe.com/Images/logo.gif', width: 20, height: 20);
for the pictures and
include(url: 'http://www.adobe.com/xml/custompanel/camera1.txt');
for include the cusmtom panel's dynamic portions
Juan Pablo

Apple company. Most of iPhone 4g phone users complain about the OS7. Set as a survey of users of iPhones 4g to roll back the OS 6.1.3. Apparatus doesn't work as has to work. Constant lags am feeling it is not iPhone. It is Android or is worse than

Apple company . Most of iPhone 4g phone users complain about the OS7. Set as a survey of users of iPhones 4g to roll back the OS 6.1.3. Apparatus doesn't work as has to work. Constant lags am feeling it is not iPhone. It is Android or is worse than the Chinese phone.

Apparatus doesn't work as has to work.Constant lags am feeling it is not iPhone.It is Android or is worse than the Chinese phone. Phone simply brakes... to it чото doesn't suffice

How do i cancel my subscription when i go to the page on adobe it just goes back to the previous page. is there an email address i can contact the customer support?

how do i cancel my subscription when i go to the page on adobe it just goes back to the previous page. is there an email address i can contact the customer support?

I don’t know the email address, but this page might help:
Cancel your membership or subscription | Acrobat.com online services

I would like to express my Adobe Muse years subscription. Through the site this is unfortunately not possible to arrange that through my accounbeheer online. I is getting by referred to the customer support.

I would like to express my Adobe Muse years subscription.
Through the site this is unfortunately not possible to arrange that through my accounbeheer online. I is getting by referred to the customer support.
Is it only possible to arrange this via chat to or by calling to look for?

You can join support team via chat or Phone :
https://helpx.adobe.com/contact.html?step=MUSE
Thanks,
Sanjit

Has anyone else complained about the battery time provided with a busy iphone5

Has anyone else complained about the battery time provided with a busy iphone5

Here's some tips to extend the battery life: http://helpios7.com/ios-7-battery-issues/

I use your mail client, but a few days I noticed that I have received letters disappeared without me I delete them. My friend complained about the same problem.

I use your mail client, but a few days I noticed that I have received letters disappeared without me I delete them. My friend complained about the same problem. Help to return the letters.

I ask where is my mail? Why I mist read this long rules?
I do not delete my mail. You are make something wrong

Anyone know the customer support phone number for eastern standard time

anyone know the customer support phone number for eastern standard time?

telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Has the customer support number for Apple Configurator changed?

Hi there,
I'm having problems with Apple Configurator and normally I ring up the customer support number listed on the Apple Website (44) 0844 209 0611
and I go through to an automated system that normally asks "which apple product or service do you need assistance with?"
I say "Apple Configurator" and then it takes me through to that department.
Now when I ring up, you get 6 options, none of which are what I need, it takes me through to another department who say that there is no longer a support department for this area.
If this is the case then I am very very shocked as those guys are extremely helpful and Configurator is a rapidly growing area due to the popularity of iPads in schools.
If anyone could provide me a phone number/other information to contact this department that would be extremely helpful.
p.s. If I have posted this in the wrong discussion area then I do apologise, I couldn't find a location dedicated for Configurator.

I am not sure which is the best forum but you could put it on the iPad one:
https://discussions.apple.com/community/ipad/using_ipad?view=discussions

Complaining about the customer support

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