HT3702 Complain about the payment

dear iTunes Store. I want complain about the payment.
I buy smurfberries at my ipad in smurfs village twice. But why I just get 125 smurfberries.
while I am paying twice for 125 smurfberries. I should get 250 smurfberries.
Please respon for my complain because I can't cancel my payment in credit card.
Thx..
Regard
Lischa Marlinang

These are user-to-user forums, you are not talking to Apple here. If you have a billing problem/quetion then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Complain about the payment

dear iTunes Store. I want complain about the payment.
I buy smurfberries at my ipad in smurfs village twice. But why I just get 125 smurfberries.
while I am paying twice for 125 smurfberries. I should get 250 smurfberries.
Please respon for my complain because I can't cancel my payment in credit card.
Thx..

Hi, this is a users to users forum, and no Apple representative is involved. You need to contact the iTunes team from the right page on the website: http://www.apple.com/support/itunes/contact/

To whom do I complain about the calendar on the iPad 2 with iOS 7? I can no longer read my appointments. Is there an adjustment I can make? Larger text size doesn't help.

To whom do I complain about the OS 7 calendar on the iPad 2? I used to be able to read my appointments. The new small font is horrible. Text size doesn't seem to change it. Can I change it?

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430http://support.apple.com/kb/ht1430
 Cheers, Tom

Apple company. Most of iPhone 4g phone users complain about the OS7. Set as a survey of users of iPhones 4g to roll back the OS 6.1.3. Apparatus doesn't work as has to work. Constant lags am feeling it is not iPhone. It is Android or is worse than

Apple company . Most of iPhone 4g phone users complain about the OS7. Set as a survey of users of iPhones 4g to roll back the OS 6.1.3. Apparatus doesn't work as has to work. Constant lags am feeling it is not iPhone. It is Android or is worse than the Chinese phone.

Apparatus doesn't work as has to work.Constant lags am feeling it is not iPhone.It is Android or is worse than the Chinese phone. Phone simply brakes... to it чото doesn't suffice

Has anyone else complained about the battery time provided with a busy iphone5

Has anyone else complained about the battery time provided with a busy iphone5

Here's some tips to extend the battery life: http://helpios7.com/ios-7-battery-issues/

I use your mail client, but a few days I noticed that I have received letters disappeared without me I delete them. My friend complained about the same problem.

I use your mail client, but a few days I noticed that I have received letters disappeared without me I delete them. My friend complained about the same problem. Help to return the letters.

I ask where is my mail? Why I mist read this long rules?
I do not delete my mail. You are make something wrong

Where do I complain about the 5s charger? After having my phone 5weeks and being careful with it, the charger has broken.

Where/ how do I complain about a broken charger? I have had my phone 5 weeks and been very careful on how I remove the charger from my phone but it has broken.

So ,take it to an Apple Store genius bar ,it has 12 months warranty

How is it possible that so many people complain about the echo sounds during their phone calls, and that there is no reaction or sollution for this problem ???

so many people complain about echo sounds during their phone calls , and Apple has no solution for this PROBLEM.???????
I have an IPHONE 5, but I think if no solution is given by Apple, this one is the last iphone i bougth.

My experience with iOS7 crashing seems to be tied to bluetooth and when I activate the keyboard in relationship to having a text box on the screen.
Apple rarely acknowledges an issue, once they fix it, they just quietly bundle it into an update and it goes away.
Issues can also be very difficult to track down given the number of iPads out there (millions) and I doubt (excepting school or business set up ones) that two iPads are identical. Issues can be hard to track down when the common denominator is hard to determine.

Can I complain about the Customer Service here?

I just had a very measured conversation with the Service Repair people, but there were a few things that struck me as utterly ridiculous. So if Lenovo is interested in understanding the customer perspective, I thought it would be a good idea to share.
I bought a IdeaPad s10-3 netbook a little under a year ago. I did extensive shopping around to find a machine that was not only a good deal, but that would be more than the piece of crap netbook that my sister has (she has an HP). I liked the s10-3, and despite the Lenovo reputation for bad customer service and questionable quality for their non-Thinkpads, I bought it.
I absolutely loved it for the 9+ months that I had it. It was good to surf the internet and write e-mails, it had an excellent battery life, it was very portable, and it could handle Microsoft Office. Apparently I loved it to much. I took it too many places. Because despite placing it in a memory foam carrying case when I took it around, I found that the cover (basically the screen) was misaligned when I closed it. One of the plastic hinge covers had broke.
The plastic had broken off the bezel and it was no wonder that the stresses was centered on that piece - there wasn't much else holding the hinge in place. Once that plastic was gone other plastic parts started to snap out of place.
"Okay," I thought," this netbook was fairly cheap, I guess eventually the plastics had to fail." I just thought that less than a year was a pretty short lifetime. I remembered that the warranty covered a year, so I sought to find out if it would be covered and how I could get it fixed. I thought about just gluing the piece back to the bezel and snapping everything back in place. But hey, if it was still under warranty, why not get it professionally fixed?
The first time I called the Support Center, the technician couldn't find my warranty because his system was down. He asked me to see if there was another Serial Number, which there wasn't. He told me he would call me back with the system was up again. He did not.
I called again, armed with the necessary information: Serial Number, Model, Type, Product ID, anything that identified my machine. This time, the technician was able to get my information and I explained the problem. I told him I thought the machine was still under warranty and he told me to send it in. I asked if I could just take it into a local Service Center but he said, no, it had to be sent to their center in Texas. He said they would take care of everything, unless they found that it was the product of abnormal use (i.e. I took a hammer to it).
I sent it in (for ~$20). So, done deal, I thought.
Nope, I got a call a week later. Apparently the hinge is not covered by the warranty. Only hardware is covered. So Lenovo doesn't have to replace or repair the cheap, superficial plastic outsides, but just the expensive, important insides. I had thought that this might be a possibility (despite the fact that the technician said that the warranty covered it), but the part I want replaced was plastic, so how expensive could it be?
Apparently, as much as the machine. Seriously. They wanted to charge me $300 to replace the bezel. I asked if it was that expensive because the LCD screen needed to be replaced. Nope, just the plastic parts. As a customer, it's ridiculous to pay that much to replace superficial, cheap parts. So I told them I wouldn't pay and that they should just send the machine back to me.
I also told them to make sure that they send back the plastic hinge so that I could repair it myself (super glue ftw!). The technician on the phone with me couldn't (or wouldn't) guarantee that they would send the hinge back. She kept asking if I sent it with the machine (I did, and I mentioned so in the letter I sent with the machine) and that she didn't know if the technician working on my machine had kept it. I explained why I wanted the hinge back and asked if there was anything that she could do for me if they didn't send it back. She stammered. I understood that she couldn't personally make sure that the hinge would be in the box with my machine. But really, couldn't she do anything to help me?
So instead of simply gluing the piece back and having a working (with less structural integrity) netbook, I'm already out $20, plus the time it took to call the Center and package and ship the machine, and I might not even be able to repair it myself!
I would have been infinitely better off if I had decided to trust Lenovo's Customer Service reputation and fix it myself. Or if I was simply told in the first place "Lenovo's warranty doesn't cover that."
Let's hope that my brand-new ThinkPad t420s never has to get serviced. Or maybe next time I should just get a MacBook.
Case Number WN378375

Well that settled it. I WILL NO LONGER BE BUYING LENOVO. My dad disapproved of me buying Lenovo over (what he perceived as) superior quality American products, and I disagreed - but not anymore. Some of Lenovo's policies are seriously idiotic.
I just got off the phone with their Repair Center/Customer Service line. I asked for his supervisor, since I was sure that the Support Rep. couldn't do anything for me. After a delay, I finally got to explain why I was calling and ask if there is anything that he could do for me. I told him that a customer has a reasonable expectation that sending in a machine should make the situation better, not worse. He kept saying "Unfortunately, we cannot give out free repairs..." But I wasn't asking for a free repair. I just wanted SOMETHING, ANYTHING other than a pat on the back and a "So sorry, pal" kind of attitude from a company that just screwed up. He said that the only "concession" he could give me was for free shipping of the machine. I asked what he meant, since I had already received the machine back. He explained that if I wanted to send the machine back to get it repaired, and pay the repair fee, Lenovo would pay for the shipping.
Seriously.
Lenovo's "concession" was to ship back the machine so I could pay for the service that I didn't want to pay for in the first place.
He couldn't offer me anything else. I asked if they could send me the missing part I meant a replacement part, but he thought I meant the broken piece I had sent in. He went on to explain that any broken pieces are automatically put in the trash as "scrap." Okay, makes sense that broken parts are useless if they're going to be replaced anyways. Except that mine wasn't. And it is reasonable to assume that some customers will be unwilling to pay for the repairs once they are quoted. You don't see car body shops throwing out bent fenders before their owners give the OK to do the repairs. It's just a stupid, stupid policy. And I said as much. I felt a bit bad for the guy listening to me, because he has no power over Lenovo's policies.
He put me on hold and tried to see if he could send me a replacement part. But nope, apparently the bezel is connected to the LCD cover (even though you can see a break in the plastic and my bezel snaps out of place from the cover) and he can't send me that entire set.
I asked if there was anything else he could do for me to placate my anger. You know, usually a company has some sort of policy to make a customer happier when there is a situation that they can't remedy. Like when I was flying Alaska Airlines for a 1hr flight and it was delayed 3+ hrs because there was a problem with the door - their customer service team gave me a $150 voucher. It doesn't take back the 3hrs I spent angry in an airport, but it makes me feel a little bit better about their company and how they value their customers. The poor guy couldn't do any of that for me.
So I just told him, if he ever had the chance to pass along these words to the higher ups, that the "resolution" to my situation was completely unacceptable. That Lenovo's warranty should be more specific that it only covers the electrical hardware, and that I was led to believe that my problem fell under the warranty. But more importantly, Lenovo's policies were not customer-friendly, and that they had lost a customer.
Put simply, Lenovo's customer service should nurture and grow a loyal customer base. It has done the exact opposite on me.
It just seems like Lenovo doesn't care about the ordinary customer.

Why the people is complaining about the dust stripes in the ipad screen that the smart covert left?

well i'va read in a lot of forums that talk very bad about the smart cover, because it left some stripes or lines on the ipad 2 screen, but i've just clean it with a microfiber cloth, so why some people say that, are permanent stripes??

well i'va read in a lot of forums that talk very bad about the smart cover, because it left some stripes or lines on the ipad 2 screen, but i've just clean it with a microfiber cloth, so why some people say that, are permanent stripes??

Don't want crowd support I want to complain about the NRL digital pass quality

I am a devout rugby league support and can no longer put up with the extremely poor video quality caused by very, very poor streaming capabilities of the NRL site. I have no problem with streaming from other sites, only the NRL site. It is unwatchable. I wanted to complain to the techos behind the scenes but you cannot even do that. You are forced to "crowdsupport". No disrespect intended for any persons on crowdsupport. I have now unsubscribed. The service is pathetic.

I am sorry to hear you have been experiencing issues with the streaming quality
Crowdsupport is the area that you contact for help with this.
I am sorry to hear that you have now unsubscribed

HT3702 i have a complain about the bill for Al-Jazeera sport channel, and when i open my pushapse hystory to cmplain a report problem the box not open to write my complain, i want my money back, i don't want to renew my account with al-jazeera sport.

my problem is my bill payment for Al-Jazeera sport channel, iwas trying to cancel my account in your apple store with al-jazeera sport channel, but in place of desubscription, i see you make a new subscription for 2 bill one 9.99$ what i don't want to renew it, and one for 34.99$ what i already have thia account for all this year and i don't need or i don;t to renew anymore, so please can you cancel this payement bill and reply me this bill of money to my credit card. and stop renew my account with al-jazeera sport. Thanks and sorry for desturbing.

These are user-to-user forums, you aren't talking to Apple here and they don't monitor these forums.
There are instructions for managing, including cancelling/turning off, auto-renewing subscriptions here (you should be able do it either via your device or your computer's iTunes) : http://support.apple.com/kb/HT4098
If you've created two subscriptions for the app then you can try contacting iTunes support and asking for a refund/credit here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

Can I complain about the service provider of the apps?

Hi eveyone,
I was playing a game, it got in-game purchase, but I found that the game quality was so bad and it rated 4.5 stars?!
I would like to report to Apple about their bad quality of system as services.
Is it possible send a complain email or somewhere else that I can contact with apple?
Thanks

To Contact iTunes Customer Service
Use this Link > Apple Support iTunes Store Contact

How do I complain about the way a support issue was handled?

I'm very grateful that a long standing and reoccuring issue with the disabling of my account seems to have been solved. What I am NOT happy about is the email I received at the end of the long battle accusing me of violating the ITunes Store agreement or maybe even having bought an ID and password online somewhere. I didn't even know you could DO that. I've had the same old Classic IPod for years and a Shuffle I don't use, and I'm seriously not savvy enough to bypass the legal methods of buying things--nor would I ever try!
So to get this really insulting letter warning me not to do things I never thought of or knew I could do before anyone even talked to me or told me about what they'd discovered was a total shock. I talked to several support techs by phone, and none of them ever mentioned anything to me about any viiolations or anything else. I sat while the tech chatted with a higher up, and I was told that I would receive an email soon. And BOY, did I receive an email!
Perhaps some people who cheat the system would call and brazenly ask to have their account investigated and re-enabled...nothing surprises me anymore. But I wouldn't. And I feel as if someone should've told me what they suspected or asked me if I myself might've noticed anything odd about my account, before they just assumed that I had done something "illegal."
I'm wondering if I need to change my ID and password again, for my OWN protection, and to keep my account from being compromised. But most of all, I feel as if should there be another issue with my account, I should be allowed to speak to someone before I'm permanently "banished," so that I can at least try to plead my case.
Right now, Apple is assuming I'm guilty of things I don't even know how to do. What a slap in the face after years of buying from the ITunes Store without any problems, and buying several IPods and more for friends and family!

IT seems you are wound up over nothing.
They do not know you. It is the same letter they would send to anyone in this instance.
Not sure why you are taking it personally.
Relax. Let it go. Your issue is resolved.
No one at Apple is assuming anything. You simply got the letter everyone gets in this situation. No one at Apple is sitting around discussing you at all.

Tiger constantly complains about the printer being stopped!

I am really getting sick and tired of dealing with a problem that I for not a SINGLE DAY had in Mac OS 7-9! NOT a single day!!
Please understand my frusteration, because in some ways Mac OSX is a downgrade. Yet in many others ways is superior.
Okay yesterday or Friday I sent several faxes via my FaxSTF X app. Today I wanted to do the same but kept on getting a machine saying that my printer has stopped and I clicked on continue to add it to the que. I then opened the print manager and clicked on the start jobs icon, and nothign happened, except more temp files were created in the FaxSTF window. But no the fax never went through.
How do I fix this? I am about to buy myself a fax machine. Most companies and individuals these days do not bother with sending faxes with their computers. There are too many hassles.
For me its just plain sad that my old LC III (with Global Village Fax Center) could floor Tiger anyday in a faxing contest.
I appreciate the help. I am just really frusterated with this ibook.
John

Hi, John.
1. I don't use FaxSTF X, but — if you're trying to fax through your Mac's built-in modem — I suspect the "printer" being cited may not be your actual printer but rather a FaxSTF X-related queue. What's the exact text of the message?
2. Also, in System Preferences > Print & Fax > Faxing, assure that "Receive faxes on this computer" is de-selected. Under Panther, this FaxSTF X support article noted conflicts between their software and this preference, which relates to the built-in Fax function of Mac OS X introduced in Panther. While they've not updated this article for Tiger, it's worth a try.
3. One other option is to check Console for clues, i.e. messages referring to FaxSTF X or print queues at the end of the logs cited in my link when the problem occurs.
4. Finally, you may want to search the SmithMicro support database or contact them.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

HT3702 Complain about the payment

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