Complaint about your customer service for warranty

Hi, My case number is 8005220794. You received my laptop on 7-14 for repair under warranty. I call you guys several times. I was told that you have no repair part. After all, you told us you were going to refund. Again I had to call the customer relation specialist several times. We always had to leave messages. When he called back first time, he didn't want to work with my wife. I'm busy like you. I can't take a random call while I'm working.Second time, he asked a print of receipt, and I sent it. Last time, you called us to ask about the dealer name/phone number. And, I'm tired now. I'm not sure how long this will take more to settle this case down. Is there anytime line or something? or should I wait for months or years??

Ian,
We have one of the best customer relation specialists on your case. As soon as he receives the information requested, he will be able to move forward to resolve this case. Please let me know if you require additional help.

Similar Messages

Customer service for warranty

Hi All,
Can any one provide me with some inputs or documents on business scenario "Customer service for warranty" in Customer service module.
Thanks in advance.
Regards,
Vinod boga.

hello, wondering if i have got lost in the shuffle?i sent a request for help over a week ago and did get a response from charlie-10 to private mesage him which i did but the message seems to have disappeared? shortly after that hailey-j sent me a message requesting me to private message her. so i did, but hanvent heard anything back from her.i had also sent a 2nd message to charlie-10 and he did respond but i let him know i had just sent hailey-j a detailed message and asked if i should wait to hear back from her or start with him.i was advised to wait for hailey to repsond.its been 4 days since my last request for assistance. i dont mind who i work with but would just like to talk to someone about the awful support and customer service i have been going through and what can or will be done regarding it.reference case# E61309564.thank you

Adobe your customer service for DPS is beyond atrocious.

Can you please help me understand why when I call your customer service regarding pricing and digital publishing suite that not a single soul in that building knows anything about the products within the company they work. This is absolutely ridiculous.
Ever since the "new pricing" took effect... we have still been getting billed the old rate. We have been trying to get this rectified with someone at Adobe but of course you make it impossible to actually speak to anyone in North America.
We have an invoice number, a purchase order number, contract number, customer number, bill to number...
all these numbers but yet... no phone number to actually speak to someone to answer questions regarding billing. There is not even a phone number on the invoice you send me.
you should be ashamed.

We would love to help you figure this out - can you please send us your contact or account information? In the meantime, you can get additional information about pricing here:
http://www.adobe.com/products/digital-publishing-suite-enterprise/faq.html

Is there anywhere to file a formal complaint about poor customer service in billing?

I would prefer a physical address or email address but I can voice it out on Twitter if preferred. I have had Verizon for FIFTEEN years. Non stop. 15 loyal years. Plus we have Fios and have had that for 4 years. I give Verizon a considerable chunk of my money. That being said, when we switched our bank accounts a few months back I made a mistake and picked the wrong account for our payment on the online payment system for Verizon. In fact I did it 2x. Which caused the payment to decline because we don't use that bank. I was rushed and made a mistake. Due to this I now have to get out cash and go into a Verizon Store and pay. This is craziness. And yes I am aware I can also call and dole out my credit card number to you over the phone. While that seems like a safe thing to do...... I prefer not to. Also I travel internationally for work which makes the call and the going to a store even more difficult. So as any reasonable person I call Verizon Customer Service thinking there must be some fix to this after all I have been with them so long. Well the first person admitted to me it could be overridden and transferred me to his supervisor who just outright refused. So there is your answer, Verizon does not care about loyalty or the 15 years of current payments. I want this addressed further and want to file a complaint. I also will leave Verizon the first chance I get, cell and cable. Amazing that a business can thrive with such poor customer service. Other companies I patronize recognize loyalty and reward it. Not Verizon. Lesson learned. I will be sure to spread this word far and wide. This could have been a simple resolution costing nothing for Verizon.

click here and scroll toward the bottom:
Contact Us | Verizon Wireless
You also could file a Notice of Dispute:
http://www.verizonwireless.com/support/pdf/Notice_of_Dispute.pdf

Re: Complaint about Lenovo Customer Service

Lenovo Customer Service is a FRAUD!!!!!!
I have a LENOVO IdeaPad 560Y that worked for only for three month (video get faulty until laptop finally went dark), afterward I have to send it to LENOVO customer service under its one year warranty. It were months until I received back a supposedly repaired laptop just one month before the warranty expires, and guest what...the laptop only endure one month of work.
One year later I decided to send that laptop to a third party well reputed maintenance service (they did not charge your anything until they are sure they car repair the machine), and guess this....they said they could not repair a so badly repaired motherboard, it was burned down in a really faulty attempt to repair a soldering problem with the graphic chip (it was the problem from the beginning).
Of course, Customer Service asked me to extend my warranty for two more years when they had this laptop, something I did not agree (it was a bad enough experience with LENOVO already). Now I guess they were screening me to check if they could send me the worse mobo available, the one that will only survive a few months, just enough to have it warranty expires.
If you think that buying a 1300 USD laptop for only using it 4 months (total) is a good deal, keep buying crap from Lenovo and trust the scammer from Customer Service a its Repair Shop.
Francisco Sevcik
Moderator note; e-mail address removed to stop the spambots getting it

I wouldn't recommend Lenovo to anyone.
You can see down here, how Lenovo handles
warranty services with something simple like
a Bluetooth issue on a T410.
This is the service ticket history:
IBM Electronic Service Call - Service request detail - 0LZSYQPSWG
Current state of this request: Active
Request originated from Internet via ESC+
IBMid [email protected]
IBM problem number 82601SVGV8
Country placed Romania
Customer service 02 1 405-8500 (Local number only)
+40 21-405-8500
Request type Hardware repair activities
Service type Repair/Fix hardware product
Request severity 1
Customer information
Customer/company name Pxxxxx Axxxx
Location where service is required
Telephone +407xxxxxxxx
Alias
Street STR. xxxxxxxxx NR. xx
City BUCURESTI
Postal code xxxxx
Contact information
Prefered Language&nbspNational, English
Contact name xxx xxxx
Contact phone +407xxxxxx
Contact email address <[email protected]>
Machine description
Machine type 2537
Model type HP8
Serial number R8Z3R5M
Product description
Original comments/problem description
MY LENOVO T410 LAPTOP TYPE 2537-HP8 AND S/N R8-Z3R5M IN ACTIVE WARRANTY(EXPIRING 2014-04-10) IS HAVING ISSUES WITH THE THINKPAD BLUETOOTH MODULE (BDC 2.1). DEVICE IS FREQUENTLY AND RANDOMLY DISAPEARS/REAPEARS UN DEVICE MANAGER.
Error Code
Customer reference
Customer problem number
Contract/special bid number
Status CBK
Date/time received 2014.02.24 12:19
Time zone GMT
Description You have requested that IBM contact you regarding your service request.
IBMid: [email protected]
AN IBM SERV. REPRESENTATIVE CONTACTED ME AND I WENT TO THE SERVICE LOCATION ON 20FEB. I LEFT FROM THERE WITH BLUETOOTH PERMANENTLY DAMAGED.I'VE ASKED ON THE PHONE FOR AN ENGINEER TO COME AT MY SITE BUT NOBODY CONTACTED ME SINCE
Status CAC
Date/time received 2014.02.18 13:31
Time zone ROM
Description Your service request has been assigned to an IBM service representative.
Status CAC
Date/time received 2014.02.18 13:31
Time zone
Description Your service request has been assigned to an IBM service representative.
S/R TO BE RESOLVED BY SENDING AN ENGINEER TO SITE
Status CCM
Date/time received 2014.02.18 12:48
Time zone ROM
Description IBM has been successful in contacting you about your service request.
IBM has been successful in contacting you about your Service Request
Status APD
Date/time received 2014.02.18 12:47
Time zone
Description IBM has accepted your service request for problem determination.
Status PRT
Date/time received 2014.02.18 12:44
Time zone ROM
Description Your service request has been entered into IBM's Call Management System.
Parts provided may be new or serviceable used parts.

Re: BT - Your customer service for the bereaved st...

My brother died 24th Feb 2014.
I contacted BT to let them know this and that i would clear any arrears before taking over his account to keep the BT services we have.
I am now his childrens guardian, they lost their Mum 4 years earlier, so wanted to get off on the right foot by sorting the BT account and moving it into my name.
Since the 4th March until today 29th March i have been trying to get MyBT online account to Confirm that i am the Primary Account Holder.
I have put in the best part of 10 hours in calls and time- all wasted- the account still says in the account holder section that i am Not the confirmed account holder- This is still in my brothers name.
I had a call from the Escalations Team who offered me £50 compensation and 1 months services free, they also confirmed that a PIN number had been mailed to me which would allow me to Confirm that i am the Primary Account Holder.
After getting the PIN and following the instructions a message appeared saying 'there was a problem, please try later'.
I also had one BT employee change my name on the account to 'Mr Customer' and then hit save- messing up all the hours of horrendous calls, repeating the whole story again and again.
I am yet to speak to someone who can actually sort this problem out.
My next action is the very highest level of complaint for the disgusting, insensitive treatment i have had.
BT managed to get the direct debit change sorted and took my money but failed to confirm me has account holder either by post or email.
Monday i will contact the Bereavement Team, I will also ask for written confirmation of my Status regarding my brothers account.
I am totally stressed with the death of my brother and BT have just been utterly USELESS.
Anyone who reads this and can offer advice please do.
Otelo and the Telecom Ombudsman are both getting copies of my paper complaints as is Chairman Sir Michael Rake, BT Customer Services Director.
Enough is enough.

Hi RichardeRichard,
Welcome and thanks for posting!
I'm really sorry for the problems you're having with this. I completely understand the difficult circumstances at this moment in time and I'll be happy to help smooth everything out from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I want to escalate a complaint about Adobe 'Customer Service'

Last year I perfectly legitimately bought a second hand copy of Creative Suite 5.5 Design Premium. I have successfully installed it and have been using it perfectly ever since. However, I asked the original purchaser of the software to transfer all ownership (licence) over to me so that I can take full advantage of the product and eventually upgrade.
The purchaser, on my behalf, jumped through the various hoops, had a lengthy support LiveChat (3/9/12) with a Justin, filling in all the necessary forms along the way and eventually was asked to open a support case (0209083539). The case was opened and the purchaser kept asking support where we were up to, to which he got little if no response right up until the case was withdrawn without notification.
I myself, decided to enter the ring and see if I couldn't motivate this through to a satisfactory conclusion and I too had a LiveChat (26/9/12), first with a Ghanendra and then had to repeat the whole story yet again to a Abhishek who after many questions assured me that the process would finally draw to a close once Photo Identity proof of the original purchaser had been uploaded it would be resolved.
It wasn't.
The purchaser duly uploaded his passport photo page, the support case page acknowledged receipt and reported as such (26/9/12) and a week later he received the following...
"We are sorry to inform you that we are unable to Transfer the License since the Transferee's part of the Transfer of License form is not filled. Please re-attach the completely filled Transfer of License form so that we will validate and Transfer the License"
A week or so later the signed form was uploaded by the purchaser and we collectively held our breath.
We shouldn't have bothered.
Adobe were now asking for a new invoice as the Apple Mac and Creative Suite were paid for by the wife of the chap I bought it from. (16/10/12)
Less than a week later Adobe closed the case yet again without notifying either of us.
To be honest, I had other things in my life going on and I was not only finding the whole process thoroughly ridiculous but frankly tiring and felt that both me and the purchaser needed a well earned break from this debacle.
March this year. I give the purchaser a nudge and he informs me that he's finally got an invoice of the original purchase with his name on it and furthermore the case has been reopened.
It was looking promising.
Again, we were fooling ourselves.
I keep asking the purchaser if there's been any movement, I'm asking on a mainly fortnightly, often weekly basis, and there has still been no reply from Adobe.
I have kept (and I presume the purchaser has also) all communication between ourselves and Adobe and each other.
This is rediculous that that this hasn't been resolved. This software is not cheap to buy, and rightly, now that the original purchaser has no need for it, he wants to get some of his money back, like you would for any other purchase of any other product or service.
It's embaressing that a company of Adobe's size cannot orchestrate a successfull and efficient customer service that outlines in easy to understand language in clear view without having to be palmed off once more to talk to a support representative who, through no fault of their own, seems to have their hands tied by stupid and intrusive beaurocracy, over what, a piece of sodding software. It's not the crown jewels for heavens sake, it's not a priceless artifact, it's a piece of software, that came in a box, that a bloke paid a handsome amount for that I now own, but can't take full ownership of because the company that made it makes it virtually impossible to do.
If it wasn't for the fact that I earn my living by using your software, because it is considered 'industry standard' I wouldn't use it, as your system of ownership is frankly ludicrous.
I want this case escalating and resolving to both mine and the original purchasers satisfaction. I have absolutely no idea how you could recompense the hours and hours of lost time that we've spent jumping through the many many hoops that have been placed in front of us, but I'm sure you'll find a way.

Well, I have an update.
As of 8.45 this evening, nearly four hours after posting the above, the original purchaser of the software in question received the following email (clearly I've removed sensitive info)
"With this response, we believe your issue is resolved and have therefore closed your case xxxxxxxxxxx. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed.
Hello xxxxx,
Thank you for contacting Adobe and we apologize for not being able to answer your request in a timely manner. We appreciate your patience in this regard.
This email is regarding your request to transfer the license for the software Adobe Design Premium CS 5.5.
Xxxxx, we have transferred the serial number xxxxxxxxxxxxxxxxxxxxxxxxx from your Adobe account the account associated with the email address xxxxxxxxxxxxxxxxxxxxxxxxx as per your request hence closed this case."
...and I have checked my Adobe account and can confirm that indeed the licence has finally been transferred. :O
The system does work ...eventually.
I clearly needed to write that shirty forum post above months ago. Adobe Support may well have actually done what they should have done months ago, but it still doesn't stop them being useless and needlessly protracting a fairly simple process and wasting both my time and the original purchasers time.
I also can't help but wonder if Tweeting the forum support page URL directly to Adobe and Adobe Support helped them extract a digit from their collective rectum, I guess we'll never know?
Adobe, sort your support out, it aint rocket surgery!

Iphoto COMPLAINT of your customer service with track ID 15328325

I have received now already several answers and links of Apple Customer Service without resolving anythnig about Iphoto COMPLAINT track ID 15328325
and would like to obtain a direct contact of their Quality department to complain about this.

Apple's Customer Support - in the US, (800) 767-2775

Verizon for one you have very bad customer service, for two why does someone who has a one year warranty have to go into the store to replace my samsung galaxy s4 phone, when all it has done for months is over heat?

I dont understand why i would need to go into the store for a replacement phone when i have had my phone under one year just because i have had it under one year. My phone has been over heating and i been trying to get a replacement phone, but i dont really have time to go in the store and i really dont see why i can replace my phone over the phone after one year.
oh and your customer service sucks.
Thank you

Broke new phone Verizon couldn't help even give me form for insurance I pay for in their stores.Seperate corp.Had no Internet waited 2 weeks mail me form.They suck.Did run across 1 dude finially knew his stuff and personally handeled many problems.It was after most working there didn't took me month replacement phone mailed.If customers service person seems new ask for someone can fix problems asap.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Bad customer service and warranty question.

I called a couple days ago to see if could get my lcd bezel fixed, since it just started to crack and the bottom (basically the back of the lid when it's close) for no reason at all. if i dropped it or did something to break it, i wouldn;t even bother calling. but it just started doing this naturally so i;m worried that there might be a bigger problem. i didn't think it was a big deal, and i do have a warrenty for a reason, so i thought i might get it fixed before it runs out and the problem gets worse.
To be clear, i have the warranty that came with the machine. I called Lenovo expecting the same great service, but i got something completely different. I explained my problem and the women just started speaking at a really loud voice "it's going to cost you $995 to get it fixed, Do you still want to do that" I told her that i thought that my machine is still under warranty and she told me that is not covered.
Since i have my thinkvantage tool open to get the model number and everything, i can see that i have 60+ days left. so i told her that and she comes back with "let me check your warranty." I'm a very patient person and rarely get mad, but at this point i was kind of confused and mad that she would just give me an answer without checking. she told me that i was not covered with accidental damage and i don't think i am. But when i told her that the damage is not by accident, she got very defensive and told me a lot of stuff i couldn't make out. such as "it will still cost you 995 dollars and it would just be a waste of time to send in your machine and get it sent back. and that all damage plastic wise, will count as accidental damange and if there is no damage, they send it back, it;s still gonna cost 995 dollars. This is all i could understand, since she was being loud and her voiced cracked over the phone.
To replace a piece of pastic should not cost anywhere near 995 with or without warranty
so i guess after complaning for this long, here is the real question.
Is that true, that the warranty that you get when you buy a machine does not cover plastic damage because it would be part of accidental and you do not get accidental protection when you buy the machine, even when the damage was not the result of an accident. this is not even a week after they replaced my power adapter and HDD.
I do plan to call back, but wanted to see if i can get a straight forward answer before i do.
Thanks

Escalate your complaint to the customer service satisfaction officer.
There is no warranty agreement in your warranty booklet, which explicitly states that case or plastics fitting is not covered. In such cases, one should assume that it is covered, provided that you did not damage the part yourself.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Difficulty and quality of your Customer Service

Probem that cause me to call customer service: Fios Box Completely Dead ( was burnt out power source)
Around 2pm on Wednesday 4/30/2014, after enduring much difficulty to speak to a live person, because the automated system hung up on me twice, because I was unable to supply either my account number or last bill amount paid(rather difficult without internet access considering I'm paperless) I was told that a Technician would come to my home the next day at 8pm (yes a 30 hour plus wait).
Well it's 9 pm on May 1st and no one has come yet. At the time of setting up the appointment, I was asked if I would like a phone call, email or text message confirming when the technician was on his way . I opted for the text message ( dah I thought to myself how can I receive a phone call or email without internet or phone service) . Apparently Verizon proceeded to cancel my Service Call stating that I had replied to their text message saying I no longer needed their service. I did not receive a text message from Verizon, which I was informed required a response of either yes or no if my service issues were resolved. I must presume at this point that one of 3 things occurred:
1) Technician purposely cancelled the Service Call ( was late at night)
2) A flaw in the automatic text system in place (yea right)
3) Call was purposely canceled by support dispatch because of high volume and not wanting to have to pay overtime. (Apparently the storm that cause my issues wrecked havoc on many customers)
So once again I ventured into the difficult journey of speaking to a live customer service representative. After once again being hung up on by the automated system (same reasons as before) I was able to speak to alive person at around 9:30 pm ( started the phone trek at about 9:15pm) well to make a long story short after being put on hold multiple times and also being told it was too late to send some out that evening, I demanded to speak to a manager another wait( it is now about 10:30) The manager to whom I spoke to ( Please Verizon at least Employees that are understandable when they speak, his English was very hard to comprehend) told me the same that it was too late, I demanded someone come ASAP, considering I had change my plans to go out with the family that evening. The manager told me let me see what I can do and put me on hold (no music). I remained on hold for another 20 minutes or so until I realized my called was dropped ( how convenient) Once again Phone Trek I finally spook to a nice person that tells me she would set up an appointment as early as possible the next day (Tech came at 12pm, job took him all of 15 mins). So If I don't call again they would have never come.
Things that bothered me are many as you can imagine. The thing that bothered me the most is that manager once the call was dropped, knowing the difficultly a customer has to contact them and having all my information should have called me back, but he didn't. I worked for 20 years as a Walgreens drugstore manager, and I made many phone calls to customer that had issues or made complaints. Customer Service for me was always top priority. I must presume that for Verizon customer service is not their top priority considering how I was treated.
Am I entitled to a refund of 2 days of service not rendered becasue of your equipment failure?
(apparently the power unit has been upgraded because prone to failure)

Hello Engage1955
You'll need to contact the billing dept. to make a request for a refund.

Customer Service for Toshiba

Hello all..I was a little concerned with the rumors going around about Toshiba customer service...then i experienced it and it was nothing less then horrible, i was on hold for 40min and transferred about 12 times then decided to hang up because of cell battery..for fyi i was calling about my box they were sending me to ship my 3 month old laptop in for warranty work, its been 2 weeks, anyway it was never sent and once i get hold of a case manager i will find out why. My question is have any of you had any issues with Toshiba customer service?? or is it just a bad time of year for them..I am really considering selling my laptop because of this bad experience..and this is just for a shipping box status not even real work..im thinking Sony

when you have a problem with your laptop can you alway replicate the situation to get it to do it over and over to figure out exactly what it is. i doubt it. do you think you would be able to do that with all of those laptops? the problems dont always show up. they arent going to sit and try to figure it out for a long period of time since people start calling and complain when their laptop is gone for a day that it is taking the depot to long to fix it.
-civicman4-
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Post all info about your laptop and version of windows. We are working on it but still do not have the powers to read your mind.

Bad customer service for my printer

Today, I called HP customer service for an ink failure issue of my printer. I knew that the printer had out of warranty so I want to ask question how to reset the printer. But the customer service representative told me that I am a valued customer so he will assist my problem over the phone fully without any charges. I really appreciated two attempts (Cleaning, Power reset) and he would give me two options of my problem.
Those were basically replacement plans that were $30-$60 less than the new one. Of course, those plans are for the manufactured reconditioned with extra sets of ink cartridges and 2 years warranty if I pay another $1. I couldn’t accept this offer at that time because I need to discuss with my wife, but instead I asked customer representative to call me on later tonight. The customer representative supposed to call me later tonight, but I didn’t get any phone call from HP, so I called HP and I was really surprised how HP change their words. I argued around 2 hrs with switching my phone call to 4 different person, and a lot of waiting time, asking that I got offered. I knew that HP would record all the conversation and never response me about this.
Finally, I found that HP offered me scratched and cosmetic wear printer with guaranteed working. The hardware supervisor gave me this offer and made sure that I am aware of that by reading conditions of printer. Later, I asked for the return policy, and she give me 3 business days. Who is going to buy a $50 less priced printer with a lot of scratches? I know that another sets of ink cartridges will worth to have this offer, but I didn’t because I will disappoint when I first saw the product.
I totally disappointed of customer service how HP changes their offers and words, resulting me wasted more than five hours, including convincing my wife. I regret that I bought so many HP products (computers, printers, and tablets) I will never buy HP products, and I will not recommend HP products because of worst customer service.

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
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Rate Apple customer service for me

I'm a new user and finding Apple customer service very un-responsive to resolving a problem I had with an unrecognized charge to my account. Account has been disabled and I have no access while they "investigate." I have given new credit card but that isn't speeding things up. All for a $1.29 charge! I'm not impressed but stuck with them if I want to keep my iPhone! In general, is there usually satisfaction with Apple? Or is there general dissatisfaction with their customer svc responses?

Apple has been rated #1 in customer service for a few years now.
With millions of iTunes customers, ther are bound to be some that have issues.
Usually they are pretty good about getting things sorted out. Respond to the previous email you received and give it 48 hours for a response.
problem I had with an unrecognized charge to my account.
You did call/write your CC company and dispute this charge, correct?

Your Customer Service Needs Fixed

Your employees lie, don't keep their word, and make false accusations. You make customers wait hours and drive around for hours to fix YOUR MISTAKES. This is ridiculous.
Here is my story:
I first purchased an item from Best Buy store. I returned it as defective (which it was.) I checked the store before going in to see if more would be in stock. They said it was, but the store not only did not have it but gave me the wrong product. I was told to go to another city to find the right product. I called in again and found out that city didn't even have it. They sent me a replacement at a discount to resolve the issue, but it was also defective. I wished to try a different brand but wanted to be sure I could do so with the same discounted rate. I called in and explained the situation. Was told by ANDREW {Removed per Forum Guidelines} that they couldn't discount a "marketplace" item, but they could do a gift card for the amount if I returned my items and called back. He promised to write it in the notes and I checked twice to be sure that I could get the discount on their marketplace items. When I called back the customer service rep accused me of lying about my conversation with {Removed per Forum Guidelines} as {Removed per Forum Guidelines} had not put anything in the notes and had been lying about their ability to do a gift card. I spoke to his supervisor who then transfered me to RYAN in another department. RYAN offered my $10 off my $320 purchase to help, which I said was not enough as originally I got 50% off. His manager then offered $35. At that point I attempted to explain why this was unacceptable and mid-sentence he transfered me to Drew. Drew then told me he could offer me a $100 gift card but to get the full amount we were originally given, he needed his supervisor's permission. Drew promised to ask and call back in a few minutes. He never did. When I called back he next day, he said after talking to his supervisor he could now only give us a $40 giftcard. I asked to speak to the supervisor to understand this. I was transfered to Eddy who then patronized me as he re-explained marketplace to me and how they couldn't affect prices. (something I already understood from my hours of being told this and being either lied to or accused of lying about it.) He also said he wouldn't offer more than the rude manager who transferred me mid-sentence. At this point it wasn't about the discount we got. It is about making it right for all my time you've wasted, not to mention gas money and to make right the HORRIBLE treatment I was given. This is not "FEEDBACK" this is wrong what you are doing.
I am tired of being lied to. I am tired of being patronized and accused of lying. I'm tired of waiting on the phone to fix YOUR customer service lies and problems.
You need to fix your system. Your employees need to keep their word. You need to make this right.

Hi MistreatedinWA,
I'm sorry for my delayed response to this post. We've been communicating via email as a result of other contacts you and your husband have made to us, and it's been a pleasure working with you toward a resolution. Please accept my public apologies for all the troubles we've put you through, and don't hesitate to contact me with any additional questions or feedback.
Best regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

Complaint about your customer service for warranty

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